|Michaels is an arts and crafts retail chain. It currently operates more than 1040 Michaels Arts and Crafts Stores located in 49 U.S. states and in Canada.The company owns and operates the Aaron Brothers retail chain which consists of more than 140 stores. Michaels also produces 10 exclusive private brands including Recollections, Studio Decor, Bead Landing, Creatology, Ashland, Celebrate It, Art Minds, Artist's Loft, Craft Smart and Loops & Threads. The corporate headquarters are located in Irving, Texas.
The average Michaels store now contains 40,000 different products in 18,200 square feet of selling space. The stores sell a selection of arts, crafts, framing, floral, wall décor, bakeware, beads, scrapbooking and seasonal merchandise for hobbyists and do-it-yourself home decorators.
Michaels Customer Complaints and Reviews
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Latest Michaels Complaints and Reviews
Reviewed by paula: 10.00 out of 10 on 10/29/2013
City/Location Reviewed: lasalle
I have always had a pleasant shopping experience there. The staff is polite and helpful.
Reviewed by Lindy: 8.50 out of 10 on 7/2/2013
City/Location Reviewed: Red Deer , Ab.
Michaels is a great store. The only issue I have is that I have to limit myself to one project at a time ,(lol)
Helpful staff and great layout. Thank you for great customer service.
Reviewed by Beth: 5.00 out of 10 on 7/2/2013
City/Location Reviewed: Kingston/BellevilleOntarioCanada
Quality of product is very good, but prices are high compared to other stores of the same quality. Staff rarely help. I go because of quality only and when items are on sale.
Reviewed by Mitch: 9.00 out of 10 on 12/17/2012
City/Location Reviewed: Cambridge
Went to Michaels to get something framed for Christmas but was too late the deadline had passed. The customer service rep I dealt with was amazing!! She told me I was too late for Christmas framing then went and found the perfect frame for me to do it myself which was also on sale 40% Off, Bonus!! This was an odd size so I was really surprised that I could even get a frame that size without customizing it. She even walked with me as I was looking for something else was very friendly found everything I needed. This makes me want to go back to this location as I have been to other locations never received this type of customer service.
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