|Michaels is an arts and crafts retail chain. It currently operates more than 1040 Michaels Arts and Crafts Stores located in 49 U.S. states and in Canada.The company owns and operates the Aaron Brothers retail chain which consists of more than 140 stores. Michaels also produces 10 exclusive private brands including Recollections, Studio Decor, Bead Landing, Creatology, Ashland, Celebrate It, Art Minds, Artist's Loft, Craft Smart and Loops & Threads. The corporate headquarters are located in Irving, Texas.
The average Michaels store now contains 40,000 different products in 18,200 square feet of selling space. The stores sell a selection of arts, crafts, framing, floral, wall décor, bakeware, beads, scrapbooking and seasonal merchandise for hobbyists and do-it-yourself home decorators.
Michaels Customer Complaints and Reviews
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Latest Michaels Complaints and Reviews
Reviewed by lila: 4.50 out of 10 on 12/18/2014
City/Location Reviewed: online
Michaels online customer service agent ended up losing money for a local michaels store. I asked if michaels did free to store shipping much like home depot or walmart will do so that you can pickup the item in store. This would have allowed me to go to the local store, pick up the item and shop instore for the rest of the items for last minute gifts. However acording to the customer service agent (emily) this was not done. I had the item shipped to home with paid shipping and I will not be patronizing my local Michaels store as I can shop elsewhere fot the same items.
Way to conduct business and sabatoge your own retail stores. Merry Christmas!
Reviewed by bothered: 1.00 out of 10 on 10/24/2014
City/Location Reviewed: Orillia ON
Couldn't believe what I witnessed. Myself and my daughter were there and witnessed a store manager cursing and swearing at and about other employees. I will not be returning to this location.
Reviewed by Jen : 8.00 out of 10 on 10/23/2014
City/Location Reviewed: owen sound
My daughter just received a bracelet making kit for her birthday, purchased at Michael's. Unfortunately, she already has this kit so we were gladly going to exchange it for something else that the store offers- she loves it there!
When I called and said I didn't have a reciept the lady told me that was fine, you could exchange it for Michael's money, but that they take 20% off of it's price. What a terrible disappointment. I have never EVER been to a store that takes money off a return. I will think twice about giving them my business now if the same thing can be found at another store.
Reviewed by Nicole: 8.50 out of 10 on 9/30/2014
City/Location Reviewed: Oakville
It is normally still very good but I needed a spray for my ceramics and saleslady in particular who had actually just started working today(October 30) helped me a lot and kept searching until I got exactly what I needed. Christina really helped me
Reviewed by angrycustomer: 6.25 out of 10 on 8/13/2014
City/Location Reviewed: saint joseph mo
your employees at this location are very rude too almost everyone that enter this store, and some of these employees have been known to threaten potential customers, by telling them to stay out all together or else, either a scene will be created, or a fight will happen, to even threaten to vomit on them. now that is some serious ghetto crap right there i know for a fact that i will not be returning to this particular store anytime soon..
Reviewed by Ron: 6.25 out of 10 on 7/30/2014
City/Location Reviewed: Natomis store Truxel rd.
I was given a partial refund on jewelry making stretch string a few days ago, I bought the wrong size and only needed to exchange it. I have spent a lot of money in your store's, I don't always pay with a charge card and with out the proof of payment, no full exchange or refund. To bad this company would loose customers over $2. I cant believe your exchange policy. great spenders like me in your stores should be rewarded, not made to feel like your a thief.
I did have plenty of recipts, just not the correct one
thank god for Hobby lobby and joanns
Reviewed by paula: 10.00 out of 10 on 10/29/2013
City/Location Reviewed: lasalle
I have always had a pleasant shopping experience there. The staff is polite and helpful.
Reviewed by Lindy: 8.50 out of 10 on 7/2/2013
City/Location Reviewed: Red Deer , Ab.
Michaels is a great store. The only issue I have is that I have to limit myself to one project at a time ,(lol)
Helpful staff and great layout. Thank you for great customer service.
Reviewed by Beth: 5.00 out of 10 on 7/2/2013
City/Location Reviewed: Kingston/BellevilleOntarioCanada
Quality of product is very good, but prices are high compared to other stores of the same quality. Staff rarely help. I go because of quality only and when items are on sale.
Reviewed by Mitch: 9.00 out of 10 on 12/17/2012
City/Location Reviewed: Cambridge
Went to Michaels to get something framed for Christmas but was too late the deadline had passed. The customer service rep I dealt with was amazing!! She told me I was too late for Christmas framing then went and found the perfect frame for me to do it myself which was also on sale 40% Off, Bonus!! This was an odd size so I was really surprised that I could even get a frame that size without customizing it. She even walked with me as I was looking for something else was very friendly found everything I needed. This makes me want to go back to this location as I have been to other locations never received this type of customer service.
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