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Michaels Complaints

Michaels Complaints

Michaels is an arts and crafts retail chain. It currently operates more than 1040 Michaels Arts and Crafts Stores located in 49 U.S. states and in Canada.The company owns and operates the Aaron Brothers retail chain which consists of more than 140 stores. Michaels also produces 10 exclusive private brands including Recollections, Studio Decor, Bead Landing, Creatology, Ashland, Celebrate It, Art Minds, Artist's Loft, Craft Smart and Loops & Threads. The corporate headquarters are located in Irving, Texas. The average Michaels store now contains 40,000 different products in 18,200 square feet of selling space. The stores sell a selection of arts, crafts, framing, floral, wall décor, bakeware, beads, scrapbooking and seasonal merchandise for hobbyists and do-it-yourself home decorators.

Michaels Customer Complaints and Reviews

Thank your for your interest in helping to improve customer service at Michaels. All reviews and complaints matter. Please share your latest experiences to provide feedback on the Michaels customer service. Write your own customer service complaint or review for Michaels below.

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Latest Michaels Complaints and Reviews

Reviewed by Kelly: 7.00 out of 10 on 6/8/2018
City/Location Reviewed: Edmonton, alberta
I live in northern Alberta, I asked my son in Edmonton to pick some things up for me, sent him a picture of the items, he went to the one on 170st, west end of Edmonton. He managed to pick up one of what I wanted, he asked store manager to maybe check & see if the other stores had them. She refused, no explanation, nothing & she was not busy, visiting with co-workers. With everyone worried about shopping on line, you would think that you would treat your customers better. I have been to grande prairie & leduc .... excellent service.

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Reviewed by Mamercer: 4.00 out of 10 on 5/25/2018
City/Location Reviewed: Kingston
This location is always out of nelt and pour soap no matter how many times I complain abd apparently have no control over if or when an item might come in. How can they run a business this way. On a side note the bathroom is dingy and dirty.

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Reviewed by Tj: 3.25 out of 10 on 3/18/2018
City/Location Reviewed: Lethbridge Alberta
So I read the weekly ad for the store sale and see that brushes are on sale . I drive 60km to get to the store to check out their selection . I see a big ad sign on a peg of 25 pk brushes and think wow good deal so I grab 5 pks. Get to the till and they go through at regular price. I asked to check the price and the cashier says oh these are not on sale. I said the sale sign is on the peg these were on. She just looked at me an said I'll have to get some one to check and then does nothing just asks for how I'm my email. What the he'll. Did not check the peg . Will never go there again and will stop telling people to get supplithere.

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Reviewed by Nicole: 8.25 out of 10 on 1/19/2018
City/Location Reviewed: Charlottetown, PE
I have shopped Michaels for many years regularly, being a local artist. One particular product, Value Pack canvases in 10x20 sizes and most commonly half would be warped. This time I chose to return out of pure frustration today. Commissioned art piece was warped having completed it unnoticed! I was more than satisfied with Sean’s extremely professional experience in how he handle the situation, couldn’t be more understanding and helpful. My main complaint though is that Michaels should not be carrying this brand/size of canvas for its poor quality, basically unusable. Should be replaced with a better wood framing on canvas out there in good value for those of us who use a big number of them. I thank you in advance and am sure I am not the only one with this complaint on this product. It is the only size that I have this problem with. All others hold their shape. Thank you for considering making a change on this popular shaped canvas of value canvas packages. Regards, Nicole Major

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Reviewed by Megan: 7.00 out of 10 on 11/5/2017
City/Location Reviewed: Langley, BC
I shop here frequently and the reason for this trip was to get christmas card supplies. There was a buy 2 get one free sign in the front where all the stickers were located and after I went to the till the lady said the stickers were not under any sale. I show her the sign and where I received them and she said that the sign is just advertisement, it does not actually relate to anything on that shelf, despite the ad saying "stamps and embellishments." She was extremely rude with her response, I asked what it referred to and she said " I don't know, but not this." I got another employee to helped me and said yes they do refer to those card making supplies and applied the deal to my purchase.

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Reviewed by Blink: 7.75 out of 10 on 10/21/2017
City/Location Reviewed: Ottawa/south keys bank street
I purchased many items from the "Woodland Fairy" collection which was on sale at the Michaels Hazeldeen location for 80% off......sign for 80% off was up in the store. The next day I went to the Michaels at South Keys Bank Street location in Ottawa to see if I could find a few more items from the Woodland collection. I filled up my basket with the items I wanted and went to the cash where I was told that the Woodland collection was not on sale for 80% off. I told them to call the Hazeldeen location as I had purchased the woodland items there the day before and they were 80 % off. Crystal told me that she would hold the items til Thursday and that if I brought the receipt back she would give me 80% off. I live 85 miles from the Michaels store on bank street in Ottawa. So I drove back in and gave crystal my receipt which showed the woodland items I had purchased at the Hazeldeen location at 80% off. She called her manager and the manager said!....the woodland collection is NOT on sale at this Michaels location. She said we get our orders to put items on sale from our head office. So I said all Michaels stores in Canada have the same head office and all sale items are put in the computer on sale for all locations.....the manager would not sell me the woodland collection items that were promised to pandora kept for me after I drove 85 miles to pick them up and I was wearing a heart monitor at the time and did not feel well enough to argue with the store manager at South Keys. What kind of customer service is this kind of treatment with a senior. I shop at Michaels at the Trainyards in Ottawa almost every day because it is close to where I work. Please fix this a sap. Thank you. My email address is blink.johnston@

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Reviewed by Monisha khera: 6.25 out of 10 on 9/25/2017
City/Location Reviewed: Highway 7 and weston road
Extremely dissatisfied with my experience today. September 25, 2017. Had a coupon for 40% off one regular item. I picked up a tub of wiltons buttercreme also regular price and was denied to use the coupon as i have been for almost 2 years. The cashier first forgot to scan my coupon and then advised me i have to return the product and repurchase as i agreed to do so. She called over another lady who then advised me i was not able to use the coupon. I told her i have used it multiple times and she still said no. EXTREMLY upset with the service. It is always that one lady giivng a hard time to customers. I would like to know WHY i was not able to use that coupon with my purchase. Please feel free to email me with an answer.

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Reviewed by Lindaa: 10.00 out of 10 on 12/2/2016
City/Location Reviewed: Winder, Ga.
My complaint is with Michael's store in general. They have been out of stock on Derwent Electric Erasers for a long time. This is very distressing. No time has been estimated. If you can not secure the item, you should take it off you order page.

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Reviewed by gail: 7.75 out of 10 on 7/15/2016
City/Location Reviewed: Port Coquitlam, BC
On a previous visit I had some issues at the cash desk with the cashier and also using a coupon. I didn't appreciate what I perceived as attitude and distracted service. I went home and immediately emailed in a complaint, not my norm but I was seriously annoyed. Upon reflection I realized I had read the coupon incorrectly but that was just one small part of the bad experience. Anyways the store manager personally called me, we had a lovely conversation, she was so nice and professional and she took care of me in a way I had not expected. I was very pleased and actually quite touched. However, when I went in to purchase my other items, I received weird attitude at the cash area again, this time by someone who I think worked there but was not working that day. Chose to ignore it and I will shop there again, I'll just take a deep breath when heading to check out. Good clean large store, terrific management team.

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Reviewed by cianna: 1.00 out of 10 on 3/26/2016
City/Location Reviewed: Thunder Bay, Ontario
I am reposting this review as on my last post there was an error in my rating in our customer experience. Michaels in Thunder Bay, Ontario advertised an Easter Scavenger Hunt + Kid's Club & Parade on March 26 for fun & a prize & stating don't forget their Easter baskets. What a Crock!! My son was so excited & brought his Easter basket. The Hunt was too difficult for a child even with an adult's help & after a tiring experience the cashier gave my little boy a plastic egg with a 15% off store coupon. Shame on you Michaels for false advertising!

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Reviewed by cianna: 7.75 out of 10 on 3/26/2016
City/Location Reviewed: Thunder Bay, Ontario
Michaels in Thunder Bay, Ontario advertised an Easter Scavenger Hunt + Kid's Club & Parade on March 26 for fun & a prize & stating don't forget their Easter baskets. What a Crock!! My son was so excited & brought his Easter basket. The Hunt was too difficult for a child even with an adult's help & after a tiring experience the cashier gave my little boy a plastic egg with a 15% off store coupon. Shame on you Michaels for false advertising!

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Reviewed by EIUGirl93: 1.00 out of 10 on 8/27/2015
City/Location Reviewed: Downers Grove, IL
We brought in an autographed baseball jersey to be custom framed in your Downers Grove, IL store in late May, early June. Everything was fine when we picked it up. Once it was home is when the issues began. About 3 weeks later, a heavy item was dropped on the floor in the vicinity of the picture, about 5ft away, (the picture itself was NOT touched or dropped) and the entire glass shattered on it just from the vibration! We took it back in to have the glass replace and were charged over $300.00 JUST TO REPLACE THE GLASS. We originally only paid a little more than that amount to get it done in the first place! My husband spoke to Anthony in the framing department and said there was nothing he could do. When we got it back 2 weeks later it looked horrible. The jersey was all bunched at the tops and not smoothed out. I was not happy with the work I saw at that point. This week I notice that the matting around a picture we had inside the frame was pulling away ( by the next day it was completely off). I was shocked at the incredibly poor quality of work on this picture. First the glass shatters and now it was coming apart! I contacted Claudine who is the framing department manager who said to bring it in to the store. When I mentioned to her on the phone about the glass breaking only after a month owning it she told me that she was told that it was dropped and there was nothing they could do about that. That is COMPLETELY UNTRUE! Never was the picture dropped or even touched to cause the glass to complete shatter in the way it did, and only after a short time period. Where she got this information? I don't know because that is not what Anthony was told by my husband. Was the glass set too tight? Was it defective? WHO KNOWS!?!? Now we are without the picture AGAIN due to the matting coming undone! Dealing with this picture and your Downers Grove store has been a nightmare! The quality of work was just terrible and I feel that there was no reason for the g

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Reviewed by andy pazos: 8.50 out of 10 on 6/15/2015
City/Location Reviewed: pembroke ontario
I was visiting pembroke a few weeks ago and went to check out their Michaels store since it's a fairly new store, the one in my hometown is old and sometimes I don't get very much help from their staff, as soon as I walked into this store in Pembroke I was greeted with a big smile and Hello by a cashier, I was looking for kinetic sand, a manager named Samantha walked towards me and asked if I needed help, she took me to where the sand was, told me how it works showed me all the available colors, very friendly profesional and knowledgeble, she really enjoyed talking about the product,this manager gave me the best customer service I have ever had , all michaels should have managers like this lady, thank you for an amazing expirience.

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Reviewed by JAS: 6.25 out of 10 on 4/11/2015
City/Location Reviewed: Knoxville TN
I shop at Michaels several times a month and the staff is always so nice and helpful. However, I was in the Kingston Pike store the Saturday before Easter. I have several grandkids and had a handful of baskets, and goodies to go in them. I ask the lady in the floral department, how do you tie a bow around a basket and she said, we don't give free tutorials. ARE you kidding me? I put everything down and left. Help like this will ruin your business.

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Reviewed by Linda: 1.00 out of 10 on 3/12/2015
City/Location Reviewed: Bishiop Grandin Store
I purchase some dried flower arrangements and beading supplies from the above store. Unfortunately the assistant only handed me one bag and I assumed that the beading supplies were in with the flowers. When I arrived home I discovered no beading supplies. I phone the store and yes they were still at the checkout. I kust say that only 2 w3ickets were open and the line ups were enormous. I live 60 klms from the store so I asked them to courier out the supplies as they were required right away for a wedding Saturday, they mailed them out which still means I had to travel 20 klms to the post office to get them. Disgusting service but they get away with it because they are the only people speacializing in these goods. They have 100% mark up on practically every item. It is time another store opened they deserve the competition for their poor customer service.

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Reviewed by BEWARE OF MICHAELS: 1.00 out of 10 on 2/22/2015
City/Location Reviewed: 40503
Michael's is a poor excuse for what it stands for!!!!! Other stores sell for MUCH LESS. When you try to contact the company and get some kind of restitution---you might as well forget it!!! IF YOU WANT TO SPEND A LOT MORE MONEY--when you can get the same produce elsewhere for MUCH cheaper--then do shop at this LOUSY store!!!!!!!!!!!!!! BEWARE OF MICHAELS. RUDE Customer Service also!!!!!!!!!!!!!

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Reviewed by Angry: 1.00 out of 10 on 2/22/2015
City/Location Reviewed: 40506
ToysRUs is cheaper than Michaels!!!! This company is a rip-off!!!!!! Also--if you have a problem--there is NO customer service email to write to. You either sit for ages on the phone or snail mail them--by which time it's too late to get anything done. I would give this store a -5 stars if I could!!!!!!!!!!!!!!!!!!!!!

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Reviewed by Disappointed in customer service: 2.50 out of 10 on 12/21/2014
City/Location Reviewed: Burlington, Ontario
I shop at Burlington Michaels because it is the most convenient location. Over the past 5 months I am disgusted with the employees. They don't greet you, the glare at you if you ask them a question. I was in about 2 weeks ago I bought picture frames when they were buy one get one free. The cashier threw all 6 into a cheap plastic bag not wrapping them are caring if she was causing any damage to them. When I suggested that maybe she could put them in a few bags to not cause damage she looked at me with a glare and turned around to the register where her cell phone was sitting and while she was waiting for my transaction to go through she was texting a friend. Her name was Nicole. The bag ripped as she handed it to me. I looked at her and said maybe now I can have another bag for the frames. She didn't respond to me. Today, I was in and looking at the fimo with my daughter and a guy who was putting product back from returns looked at us and said "ummmm I need to get in there" we moved down a bit , still interested in buying the fimo, when he said "well, I need to get in there as well." My response to him was "I guess it's more important for you to get in here than us shop and spend money in your store. He didn't care. Every time I have shopped at this location all of the associates are miserable, not welcoming and make it a horrible experience. I am a general of a large retailer and I would never allow my customers to ever be treated this way. The cashiers hate their jobs and do not talk to the customer. I have spent a lot of money over the years at this location and do not feel valued as a customer. They need a whole turnover in staff as well as management to save this disgusting store.

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Reviewed by lila: 4.50 out of 10 on 12/18/2014
City/Location Reviewed: online
Michaels online customer service agent ended up losing money for a local michaels store. I asked if michaels did free to store shipping much like home depot or walmart will do so that you can pickup the item in store. This would have allowed me to go to the local store, pick up the item and shop instore for the rest of the items for last minute gifts. However acording to the customer service agent (emily) this was not done. I had the item shipped to home with paid shipping and I will not be patronizing my local Michaels store as I can shop elsewhere fot the same items. Way to conduct business and sabatoge your own retail stores. Merry Christmas!

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Reviewed by bothered: 1.00 out of 10 on 10/24/2014
City/Location Reviewed: Orillia ON
Couldn't believe what I witnessed. Myself and my daughter were there and witnessed a store manager cursing and swearing at and about other employees. I will not be returning to this location.

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Thank you for your interest in Michaels Customer Care. Your Complaints and reviews provide valuable feedback to all Books, Flowers & Gifts businesses to improve the service we as customers are provided.

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