|Michaels is an arts and crafts retail chain. It currently operates more than 1040 Michaels Arts and Crafts Stores located in 49 U.S. states and in Canada.The company owns and operates the Aaron Brothers retail chain which consists of more than 140 stores. Michaels also produces 10 exclusive private brands including Recollections, Studio Decor, Bead Landing, Creatology, Ashland, Celebrate It, Art Minds, Artist's Loft, Craft Smart and Loops & Threads. The corporate headquarters are located in Irving, Texas.
The average Michaels store now contains 40,000 different products in 18,200 square feet of selling space. The stores sell a selection of arts, crafts, framing, floral, wall décor, bakeware, beads, scrapbooking and seasonal merchandise for hobbyists and do-it-yourself home decorators.
Michaels Customer Complaints and Reviews
Thank your for your interest in helping to improve customer service at Michaels. All reviews and complaints matter. Please share your latest experiences to provide feedback on the Michaels customer service. Write your own customer service complaint or review for Michaels below.
Share Customer Service Reviews
Please answer all questions.
Thank you for the review.
Step#2 Share your review on TWITTER and FACEBOOK
There's an error occurred when saving your review, please try it later.
Latest Michaels Complaints and Reviews
Reviewed by Nicole: 8.50 out of 10 on 9/30/2014
City/Location Reviewed: Oakville
It is normally still very good but I needed a spray for my ceramics and saleslady in particular who had actually just started working today(October 30) helped me a lot and kept searching until I got exactly what I needed. Christina really helped me
Reviewed by angrycustomer: 6.25 out of 10 on 8/13/2014
City/Location Reviewed: saint joseph mo
your employees at this location are very rude too almost everyone that enter this store, and some of these employees have been known to threaten potential customers, by telling them to stay out all together or else, either a scene will be created, or a fight will happen, to even threaten to vomit on them. now that is some serious ghetto crap right there i know for a fact that i will not be returning to this particular store anytime soon..
Reviewed by Ron: 6.25 out of 10 on 7/30/2014
City/Location Reviewed: Natomis store Truxel rd.
I was given a partial refund on jewelry making stretch string a few days ago, I bought the wrong size and only needed to exchange it. I have spent a lot of money in your store's, I don't always pay with a charge card and with out the proof of payment, no full exchange or refund. To bad this company would loose customers over $2. I cant believe your exchange policy. great spenders like me in your stores should be rewarded, not made to feel like your a thief.
I did have plenty of recipts, just not the correct one
thank god for Hobby lobby and joanns
Reviewed by paula: 10.00 out of 10 on 10/29/2013
City/Location Reviewed: lasalle
I have always had a pleasant shopping experience there. The staff is polite and helpful.
Reviewed by Lindy: 8.50 out of 10 on 7/2/2013
City/Location Reviewed: Red Deer , Ab.
Michaels is a great store. The only issue I have is that I have to limit myself to one project at a time ,(lol)
Helpful staff and great layout. Thank you for great customer service.
Reviewed by Beth: 5.00 out of 10 on 7/2/2013
City/Location Reviewed: Kingston/BellevilleOntarioCanada
Quality of product is very good, but prices are high compared to other stores of the same quality. Staff rarely help. I go because of quality only and when items are on sale.
Reviewed by Mitch: 9.00 out of 10 on 12/17/2012
City/Location Reviewed: Cambridge
Went to Michaels to get something framed for Christmas but was too late the deadline had passed. The customer service rep I dealt with was amazing!! She told me I was too late for Christmas framing then went and found the perfect frame for me to do it myself which was also on sale 40% Off, Bonus!! This was an odd size so I was really surprised that I could even get a frame that size without customizing it. She even walked with me as I was looking for something else was very friendly found everything I needed. This makes me want to go back to this location as I have been to other locations never received this type of customer service.
Thank you for your interest in Michaels Customer Care. Your Complaints and reviews provide valuable feedback to all Books, Flowers & Gifts businesses to improve the service we as customers are provided.
More Complaints and Reviews in This Category