Target Canada Complaints
|Target Canada - The company offers household essentials, including pharmacy, fashion, pet, beauty, personal care, baby care, cleaning, and paper products; hardlines comprising music, movies, books, computer software, sporting goods, and toys, as well as electronics to name a few. Expect more, Pay Less at Target
Target Canada Customer Complaints and Reviews
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Latest Target Canada Complaints and Reviews
Reviewed by kamloops target shopper: 1.00 out of 10 on 3/24/2015
City/Location Reviewed: kamloops
Selected several Barbies from the shelf which was messy and signs laying all over the floor. Walked around store until I found 4 employees in one 20 foot section. I asked if they would direct me to a self checker, which they pleasantly used their handheld gun and scanned my items. 2 items did not scan so they directed me to guest services and told me to ask for Jeremy. When I arrived, there was 2 colleagues behind the counter. The one older gal barked at the other told her it was break time "Now". She excused herself and left. I politely explained my potential purchase and told her I was to ask for Jeremy for prices. She hollered over to him, who ran past to head to aisle where I picked items up. She then barked at me stating "Well I guess I will ring in these items while we wait." In her haste she tossed several of my smaller items on the floor which she left and proceeded to ring in my purchases. She then barked out my total which seemed very high considering signs stated "toys 50% off". I asked how much 2 of the items rang up each and she retorted " the prices show right there". At this point I my face started to go red, a line was forming behind me. I feebly replied, "Well I don't shop here so". She sighed very loudly at which time Jeremy ran past yelling prices out and not even slowing down. she again barked unprofessionally at me several prices. I was so embarrassed at this point I barely mumbled "No thanks". I asked again about the prices earlier rang thru and she hastily corrected as they rang up full price. after which she made a huge ordeal to very loudly comment that everything is final sale.
Very unprofessional and good riddance! Kamloops residents deserve better than this and will find it at Superstore. Too bad Target isn't closing sooner in Kamloops! Considering they are closing, prices are STILL not that great and service certainly is terrible.
Reviewed by andiT: 1.00 out of 10 on 3/24/2015
City/Location Reviewed: Guelph ON
Target Canada claims they offer no refunds or exchanges for their liquidation sale, but legally, according to the Sale of Goods Act, they are required to refund your money if the item is defective or damaged. Many of their items are sold in boxes which you are not allowed to open prior to purchase, so the consumer will only find a defect or damage once they get the product home. My husband and I recently purchased a coat rack in an unopened box at the liquidation sale. It was wobbly and misaligned, obviously defective, but Target Canada has refused to give us a refund or exchange. We have filed a complaint with the Ministry of Government and Consumer Services. We are applying for a chargeback on our Visa card. Consumers need to take these steps if they receive defective merchandise. Target Canada is not above the law and you have the right for a refund even during their liquidation sale!!! Please stand up for your consumer rights.
Reviewed by Diana: 1.00 out of 10 on 3/21/2015
City/Location Reviewed: Aurora
Today I went to Target and spent 200 dollars shopping, unfortunately I bought pants and shoes for my son that wouldn't fit since they were too small. Within the hour I came back to see if it was possible to exchange for the same items but different size. I went to Target in Aurora around 6pm. I asked someone if there were something I could do about the exchange and I was immediately diverted to another associate that was handling the cashier lines. This is a blonde woman with disarray hair in a sort-of-pony tail, around 50 yrs old who supposedly was in charge of the store at the time. I approached the woman to ask my question about the exchange. Right away I realized she was the kind of person who hates her job and it's very rude. She answered that no, there was no exchanges. I asked again if it was possible to simply get another size and she said rudely no again and she started raising her voice so I asked if there was someone in charge I could speak to because I was bothered by her tone and she said she was in charge and every time raising her voice more. I nicely asked her to please keep her voice down and her reply was even more loud and at this point I got upset because she was being extremely rude to me in front of my 10 yr old son. So I said forget it and I walked away...as I was walking away and thinking I lost my money and now I have to buy something new for my son...she said "I am going to have someone follow you".... I turned around and said, what? she said: you are walking inside the store with a target bag in your hand and she was clearly being abusive and frankly extremely bitter and angry... and I said then take the bag and I extended it to her. She said, no I wont take it...so I said...so are you telling me I cant shop anymore because I have a bag in my hand? she was in the walkie talkie talking to someone and at this point I raised my voice and asked her what was wrong with her? she reply that I was abusing her and everyone was watching....I walked
Reviewed by Subhadra : 4.00 out of 10 on 3/15/2015
City/Location Reviewed: Kingston
Very bad behavior from the manager, when requested to check the price of the product at the checkout since there was no price mentioned at the shelf.
The manager said that their job is not to confirm the price of the products. It was really in insulting behavior, I would advise and warn all the people to avoid going to target now since the employees are removing all the frustrations of the customers since the store is closing.
It was one of my worst experience with target and wld never forget in my life, will warn all my friends to avoid target hence forth.
Reviewed by Lhen: 1.00 out of 10 on 3/7/2015
City/Location Reviewed: Burnaby
We bought a scooter and it did not have any screws in the box how can we use the scooter and you guys did not give a receipt and you guys said we can't give it back so target screw you!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! #YOU GUYS STINK!!!!!!
Reviewed by Mbmama: 7.00 out of 10 on 2/18/2015
City/Location Reviewed: Kildonan place
Buyer beware!!! I have been a huge target supporter and spent a lot of money there but now that the liquidation company has taken over its gone downhill. Recently purchased formula for my son (at a whopping 10% off) I realized when I got home the seal was broken on the can and powder was coming out. I called the store and the head office and was told it was my fault for not checking it in the store. This is unsafe! They're stealing money from people and selling unsafe products. I'm beyond frustrated. Do not go there! And if you do have your guard up, they don't care about anyone.
Reviewed by Laurie: 4.75 out of 10 on 2/17/2015
City/Location Reviewed: Smiths Falls On.
Went in on the 5th of Feb. Bought a small picture frame 5x9, (holds 3 passport size pictures), amongst a few other items. A few days later I came across the receipt looked at it, they charged me $41.99 for this frame!! (-$8.40 discount). I took it back was told "all sales final", I said this has got to be a bar code glitch- nothing she could do, "all sales final".
I went online to Target.com found the identical item, printed off the page and emailed a scan of the frame my receipt and a print out from the American web site showing the correct price of $8.99. Again I am being told there is nothing they can do "all sales final". I emailed them back asking for a name of someone farther up the line, so now I am being ignored.
This is a rip off, BE VERY CAREFUL GOING THROUGH THE CASH AT TARGET!!
Reviewed by zaq: 1.00 out of 10 on 2/7/2015
City/Location Reviewed: abbotsford
Third world experience... by an ignorant and Non professional Manager and came out with threat of Security for wanting to exchange faulty item of jewellery worth C$ 15. This was after spending over C$ 20,000 in Abbotsford store in a year, A BIG Mistake by my wife. Giving business to a company where a Managerial skills were next to zero and non customer focus, left store feeling undignified, disrespected, abused and bullied( Real wild west story). I will be sending letter of complain to Consumer protection about improper business and bullying tactics. Never Ever in this store again in Canada or US.
Reviewed by A TARGET FOR VOYEURISM: 3.25 out of 10 on 1/20/2015
City/Location Reviewed: Ottawa
TARGET FOR PERVERTS.ME AND MY FAMILY ARE REGULAR SHOPPERS AT TARGET. SHE WAS RECENTLY SHOPPING FOR MY DAUGHTERS BIRTHDAY AND WHILE IN CHANGEROOM WITH MY DAUGHTER NOTICED A SMALL PLASTIC WALL HANGER THAT SEEMED TO BE PLACED TO HIGH TO BE OF USE. WHEN SHE REACHED UP AND GRABBED IT THE DEVICE CAME RIGHT OFF AND SHE SAW A SMALL LED LIGHT BEHIND IT, THEN COULD CLEARLY SEE A PINHOLE CAMERA
OUT OF SHOCK AND FEAR SHE SMASHED IT AMD IMMEDIATLEY BROKE DOWN CRYING AS MY DAUGHTER AND HER HAD BOTH JUST CHANGED DIRECTLY INFRONT OF A CAMERA, LUCKILY SHE MOST LIKLEY BLOCKED ANY VIEW OF MY DAUGHTER, HOPEFULLY. SHE GRABBED THE DEVICE AND AND LEFT IN SHOCK CONFUSION AND HOPES SHE WAS WRONG. AFTER I CALMED HER DOWN AND EXAMINED WHAT SHE HAD TAKEN OFF CHANGEROOM WALL ,EVEN AFYER BEING DMAGED I KNE IMMEDIATLEY IT WAS A TYPE OF SPY CAMERA. I RESEARCHED THE NET AND SAW THIS WAS A COMMONLY USED PLOY,WITH DIFFERENT MODELS BEING ABLE TO SEND VIDEO OVER 500FT TO BE RECORDED VIA PC OR OTHER OPTIONS I DIDNT UNDERSTAND.
ANYONE FAMILIAR WITH THE INTERNET AND THE EMERGENCE OF THIS SO CALLED DEEP OR SECRET WEB VOUERISM TAPES LIKE THIS ARE LIKLEY VALUABLE. IF THIS IS ONE OF THE TOP MODELS ACTIVATED MOTION WITH OVER 2HRS OF RECORDING ONE OF THESE TAPES COULD BE WORTH A FAIR AMOUNT. IVE MADE 2 PHONE CALLS AND SINCE THE DEVICE WAS DAMAGED AND COULD SHOW THEM VIDEO THERE WAS NOREASON FOR CONCERN. BASICALLY SAYING SINCE NO TAPES HAVE BEEN POSTED AND IT H AS NEVER HAPPENED BEFORE I SHOULD BE HAPPY SHE FOUND FOUND. THIS MAKES ME SICK AND WHEN WHOEVER IS BEHIND THIS PLOT LAUNCHES A WEBSITE OR SELLS TO SOME SICK PERV WHO PUTS ON YOUTUBE. I WONT TO KNOW THAT THRY WERE AWARE AND WARNED. STRUGGLING WITH MY EMBARASSMENT AND THE CHANCE OF CATCHING THOSE RESPONSIBLE I SHOWED DEVICE AND WAS TOLD THAT THE INNER ELECTRONICS WERE NOT DAMAGED HE MAY BE ABLE TO IDENTIFY WHERE THE VIDEO WAS BEING STREAMED TO.
PLEASE INFORM WORKERS AT ALL TARGETS TO WATCH FOR SUCH DEVICES.
I WOULD GIVE $5,000 IF SOMEONE CAUGHT THESE PPL
Reviewed by Ian: 3.25 out of 10 on 12/29/2014
City/Location Reviewed: Brampton/Mississauga
Well I have not been impressed. My fave is their flyers advertise an item and you go to The store and there is none. We went to the Erin mills location that had list 5 in stock. Tada Nothing on the shelf and the excuses abound, they were left near the escalator and have Gone missing? Each item is $549 and your missing 5?? You either have a really bad theft issue Incompetent managers or your hiding the inventory because you don't want to sell the inventory @ the advertised price. Just a teaser..turn up the day the sale starts and your guest gets to see The empty shelves! This occurs frequently with multiple items.Turn up for the sale when it starts no stock come back at the end of the sale and the stock reappears.get stuffed?
Reviewed by Jolly: 2.50 out of 10 on 12/13/2014
City/Location Reviewed: Cambridge
disorganized, poor customer service and terrible staff
Reviewed by Sil: 2.50 out of 10 on 12/3/2014
City/Location Reviewed: Barrie
I can't believe how you would advertise on the radio that X-mas decor was on sale for 50% off. - you pick up 6 boxes of lights then you have just depleted the entire shelf for the other shoppers - asked for more boxes - sales person says out of stock !! Then sales person says not all X-mas decore is on sale ! The radio ad said all was on sale ! Do you people not know what you are selling?
Then I try to leave the store and the all ATM and credit and debit machines went down all at the same time
I had to dump everything and walk out - wasted an hour of my time
Unable to pay for anything
Welcome to Target Canada - so many times disappointed - you won't last long in this retail market !!!!!! Good bye
Reviewed by Derek: 1.00 out of 10 on 11/28/2014
City/Location Reviewed: Pickering
I am writing this e-mail as a first step in trying to rectify a situation that occurred at your picketing Target location this morning
During your Black Friday sale, My Wife Stacy decided to brave the weather and the line to retrieve one of your door crasher items item Element 40" 60Hz 1080p LED HDTV for $119. Her arriving there at 4:15 am and being one of 20 people in line would allow her to get the item. However the ticket system your staff gave out failed and my wife was left with the exact TV in a different box as she was told it was the same as on the flyer by your staff in that area. Another woman that did not have a ticket accused Stacy of steeling the TV from her and that was cause enough for your manager Stephanie to have my wife Detained in the security office while she tried to track down if there were any missing or extra tickets for this other woman. Your staff had Stacy detained for over 25 minutes in the office before she was allowed to leave. There was obviously no wrong doing on her part & she was even allowed to leave to the check out area with the TV. Once at the check out the cashier scanned the item and it pulled up as the regular price unable to override she was asked to retrieve another tv as this one would not pull in as the $119. By 4:45 am there was not a single TV in the store so now my wife is home embarrassed, upset and empty handed. I would like to hear some kind of apology from the staff someone has to be held accountable for what has happened today. I do understand the pressure on a day like today but that gives no right for the actions taken today.
I would like have a reply of e-mail as a consumer I feel I am entitled to some kind of explanation to why these actions are allowed or my next call will be to our corporate lawyer to seek the video evidence your store collected and file a report with the Better Business Bureau.
Reviewed by Winsalm: 3.50 out of 10 on 11/22/2014
City/Location Reviewed: Newmarket/aurora
I was in Target on a Wednesday looking at Our Genertion dolls and accessories for my 3 granddaughters and the shelves were well stocked. The very next day I received a flyer promoting all Our Genertion products on sale, buy 2 get 1 free. Immediately went to store planning to get a salon chair, horse and jeep. Surprise! Shelves were pretty much bare. No stock on any of the 3 items (nor anything else for that matter) despite ample stock the day before. I checked by phone or in person every day for duration of sale. No stock. Sale ends Thursday. Surprise! Everything suddenly back in stock on Friday at full price!. What are the odds?
Reviewed by No nickname: 7.75 out of 10 on 11/16/2014
City/Location Reviewed: Orleans
Never been verbally abused by an employee dealing with the public. He was abusive am smug with me from the start. I had the nerve then to request a store manager, and the verbal abuse and intimidation became worse, if it were not for the intervention of a female employee, there would have been a police intervention. Poor woman that has to work with this person. Another female manager was kind too, just giving credit where credit is due. Even though the store manager was mature and professional, he never offered up an apology, as the jerk employee, who was told to leave insisted on standing right behind the manager. My guess is the manager was bullied by this simpleton as well. My attempts to contact headquarters were not successful, as they stated my Canadian phone number was not valid, so I typed in the stores phone number and the same thing. Never going back although I shopped there everyday after work since the opening.
Reviewed by Dissatisfied: 2.50 out of 10 on 11/11/2014
City/Location Reviewed: Shoppers World Danforth
Went in to buy my daughter a swim suit for lessons at school. Was told it was a seasonal item that isn't available in the off-season. Seriously? Canadians don't swim indoors or take holidays down south? Ridiculous. Taking my business elsewhere until they pull their act together.
Got no help from a rude employee named Eleanor who couldn't care less about helping us in any way. The icing on the cake of an already bad experience.
Reviewed by LoudPony: 1.00 out of 10 on 11/5/2014
City/Location Reviewed: Edmonton
Reviewed by Kelsey: 1.00 out of 10 on 11/3/2014
City/Location Reviewed: Edmonton - Kingsway
My rating was supposed to be 1 star!!
Reviewed by Kelsey: 6.25 out of 10 on 11/3/2014
City/Location Reviewed: Edmonton - Kingsway mall
Everytime I've been to this location, the staff are nothing but rude. Obviously I can't be the first one to complain about this and obviously the managers working here do nothing about the problem. There was a line about 6 people long, and the cashier started saying "I can take the next person in line please." No one heard her, so she started yelling it and waving her hands around in the air in an extremely rude way. Her name was Meena. Then she proceeded to be rude and dismissive with the customer. I was buying a pop once and the till wasn't working so the cashier just said "well there aren't any managers working ever, so just take the pop." I left her $3.00, she probably pocketed it. After 3 or so bad experiences at this location I'm not coming back.
Reviewed by just me: 5.25 out of 10 on 10/26/2014
City/Location Reviewed: winnipeg polo park
Over a year ago this was Target's response to not participating in the SCOP program:
The Scanner Price Accuracy Voluntary Codes is currently considered voluntary in all provinces except Quebec, where it is required. We will not formally be participating in the code for Year 1in Canada anywhere but Quebec.
Target has systems and pricing tools in place to ensure stores are accurately priced. It’s our priority to ensure guests leave happy. We support the Scanner Price Accuracy Voluntary Codes so that Canadians can benefit from competitive prices and quality service.
We intend to participate as soon as our Canadian teams, systems and processes have been fully established. Target has a longstanding commitment to delivering our “Expect More. Pay Less” brand promise to all of our guests, and we are pleased to offer 5% savings to our Canadian guests through our REDcard program.
A year and half later still no policies. Despite assurances, that prices are marked accurately, it obviously is happening.
On being overcharged at the til and enquiring about the policy, I got pretty much the same response. Yes, of course they corrected the bill but it did take about 20 minutes and that's with no lineup at customer service.
With that commitment to customer (or should I say "guest" ) no surprise that they are struggling.
Thank you for your interest in Target Canada Customer Care. Your Complaints and reviews provide valuable feedback to all Department businesses to improve the service we as customers are provided.
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