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Target Canada Complaints

Target Canada Complaints

Target Canada - The company offers household essentials, including pharmacy, fashion, pet, beauty, personal care, baby care, cleaning, and paper products; hardlines comprising music, movies, books, computer software, sporting goods, and toys, as well as electronics to name a few. Expect more, Pay Less at Target

Target Canada Customer Complaints and Reviews

Thank your for your interest in helping to improve customer service at Target Canada. All reviews and complaints matter. Please share your latest experiences to provide feedback on the Target Canada customer service. Write your own customer service complaint or review for Target Canada below.

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Latest Target Canada Complaints and Reviews


Reviewed by Jolly: 2.50 out of 10 on 12/13/2014
City/Location Reviewed: Cambridge
disorganized, poor customer service and terrible staff

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Reviewed by Sil: 2.50 out of 10 on 12/3/2014
City/Location Reviewed: Barrie
I can't believe how you would advertise on the radio that X-mas decor was on sale for 50% off. - you pick up 6 boxes of lights then you have just depleted the entire shelf for the other shoppers - asked for more boxes - sales person says out of stock !! Then sales person says not all X-mas decore is on sale ! The radio ad said all was on sale ! Do you people not know what you are selling? Then I try to leave the store and the all ATM and credit and debit machines went down all at the same time I had to dump everything and walk out - wasted an hour of my time Unable to pay for anything Welcome to Target Canada - so many times disappointed - you won't last long in this retail market !!!!!! Good bye

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Reviewed by Derek: 1.00 out of 10 on 11/28/2014
City/Location Reviewed: Pickering
Hello I am writing this e-mail as a first step in trying to rectify a situation that occurred at your picketing Target location this morning During your Black Friday sale, My Wife Stacy decided to brave the weather and the line to retrieve one of your door crasher items item Element 40" 60Hz 1080p LED HDTV for $119. Her arriving there at 4:15 am and being one of 20 people in line would allow her to get the item. However the ticket system your staff gave out failed and my wife was left with the exact TV in a different box as she was told it was the same as on the flyer by your staff in that area. Another woman that did not have a ticket accused Stacy of steeling the TV from her and that was cause enough for your manager Stephanie to have my wife Detained in the security office while she tried to track down if there were any missing or extra tickets for this other woman. Your staff had Stacy detained for over 25 minutes in the office before she was allowed to leave. There was obviously no wrong doing on her part & she was even allowed to leave to the check out area with the TV. Once at the check out the cashier scanned the item and it pulled up as the regular price unable to override she was asked to retrieve another tv as this one would not pull in as the $119. By 4:45 am there was not a single TV in the store so now my wife is home embarrassed, upset and empty handed. I would like to hear some kind of apology from the staff someone has to be held accountable for what has happened today. I do understand the pressure on a day like today but that gives no right for the actions taken today. I would like have a reply of e-mail as a consumer I feel I am entitled to some kind of explanation to why these actions are allowed or my next call will be to our corporate lawyer to seek the video evidence your store collected and file a report with the Better Business Bureau.

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Reviewed by Winsalm: 3.50 out of 10 on 11/22/2014
City/Location Reviewed: Newmarket/aurora
I was in Target on a Wednesday looking at Our Genertion dolls and accessories for my 3 granddaughters and the shelves were well stocked. The very next day I received a flyer promoting all Our Genertion products on sale, buy 2 get 1 free. Immediately went to store planning to get a salon chair, horse and jeep. Surprise! Shelves were pretty much bare. No stock on any of the 3 items (nor anything else for that matter) despite ample stock the day before. I checked by phone or in person every day for duration of sale. No stock. Sale ends Thursday. Surprise! Everything suddenly back in stock on Friday at full price!. What are the odds?

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Reviewed by No nickname: 7.75 out of 10 on 11/16/2014
City/Location Reviewed: Orleans
Never been verbally abused by an employee dealing with the public. He was abusive am smug with me from the start. I had the nerve then to request a store manager, and the verbal abuse and intimidation became worse, if it were not for the intervention of a female employee, there would have been a police intervention. Poor woman that has to work with this person. Another female manager was kind too, just giving credit where credit is due. Even though the store manager was mature and professional, he never offered up an apology, as the jerk employee, who was told to leave insisted on standing right behind the manager. My guess is the manager was bullied by this simpleton as well. My attempts to contact headquarters were not successful, as they stated my Canadian phone number was not valid, so I typed in the stores phone number and the same thing. Never going back although I shopped there everyday after work since the opening.

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Reviewed by Dissatisfied: 2.50 out of 10 on 11/11/2014
City/Location Reviewed: Shoppers World Danforth
Went in to buy my daughter a swim suit for lessons at school. Was told it was a seasonal item that isn't available in the off-season. Seriously? Canadians don't swim indoors or take holidays down south? Ridiculous. Taking my business elsewhere until they pull their act together. Got no help from a rude employee named Eleanor who couldn't care less about helping us in any way. The icing on the cake of an already bad experience.

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Reviewed by LoudPony: 1.00 out of 10 on 11/5/2014
City/Location Reviewed: Edmonton
Shitty

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Reviewed by Kelsey: 1.00 out of 10 on 11/3/2014
City/Location Reviewed: Edmonton - Kingsway
My rating was supposed to be 1 star!!

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Reviewed by Kelsey: 6.25 out of 10 on 11/3/2014
City/Location Reviewed: Edmonton - Kingsway mall
Everytime I've been to this location, the staff are nothing but rude. Obviously I can't be the first one to complain about this and obviously the managers working here do nothing about the problem. There was a line about 6 people long, and the cashier started saying "I can take the next person in line please." No one heard her, so she started yelling it and waving her hands around in the air in an extremely rude way. Her name was Meena. Then she proceeded to be rude and dismissive with the customer. I was buying a pop once and the till wasn't working so the cashier just said "well there aren't any managers working ever, so just take the pop." I left her $3.00, she probably pocketed it. After 3 or so bad experiences at this location I'm not coming back.

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Reviewed by just me: 5.25 out of 10 on 10/26/2014
City/Location Reviewed: winnipeg polo park
Over a year ago this was Target's response to not participating in the SCOP program: The Scanner Price Accuracy Voluntary Codes is currently considered voluntary in all provinces except Quebec, where it is required. We will not formally be participating in the code for Year 1in Canada anywhere but Quebec. Target has systems and pricing tools in place to ensure stores are accurately priced. It’s our priority to ensure guests leave happy. We support the Scanner Price Accuracy Voluntary Codes so that Canadians can benefit from competitive prices and quality service. We intend to participate as soon as our Canadian teams, systems and processes have been fully established. Target has a longstanding commitment to delivering our “Expect More. Pay Less” brand promise to all of our guests, and we are pleased to offer 5% savings to our Canadian guests through our REDcard program. A year and half later still no policies. Despite assurances, that prices are marked accurately, it obviously is happening. On being overcharged at the til and enquiring about the policy, I got pretty much the same response. Yes, of course they corrected the bill but it did take about 20 minutes and that's with no lineup at customer service. With that commitment to customer (or should I say "guest" ) no surprise that they are struggling.

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Reviewed by Jbrunt: 4.00 out of 10 on 10/8/2014
City/Location Reviewed: Edmonton kingsway mall
Overall I think Target Canada is a nice chain but what I cannot stand is that the associates have walkie talkies and they are all on speaker so everyone can hear it. This is beyond annoying to me. So much so that it makes me want to leave every single time I'm there. I can't understand why the company does this. It's so distracting and annoying. Get ear pieces so the customers don't have to listen to it. The other thing that drives me crazy is that the women's section fitting room phone rings constantly and no one ever answers it because there is usually only one person working there and they are helping someone or stocking or doing something else. A couple times I have almost picked up the phone myself because I'm so annoyed. Other than that I generally enjoy shopping at target.

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Reviewed by Alexandra: 8.00 out of 10 on 9/26/2014
City/Location Reviewed: Deux Montagnes QC. Canada
I have shopped at several Target stores in my surounding area and have yet to find bad service,everyone so far have been friendly, gracious, & have given great service. No my comment is about the store and I admit you are not the only ones... Would it please be possible to put up mirrors in all departments so we don't have to travel to other depts to find one. ex ( from sleepwear to Ladies way across the way ) also it would be nice to see samples of LIPSTICKS in the cosmetics. The color charts and the actual color is so TOTALLY different. Many mistakes have been made... I thank you for your time and have a good day!!

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Reviewed by snp: 10.00 out of 10 on 9/24/2014
City/Location Reviewed: Sudbury, On
I now shop Target vs Walmart. With a continued focus on improving stock levels and pricing, Target will continue to gain customer loyalty. My feedback today relates to the "Red" discount card. It's a good idea, however, I chose not to participate because of your method of discount reimbursement - I am not comfortable providing my banking information for direct deposit. My preference would be 5% discount from total purchase at the point of sale or a "collect" points system.

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Reviewed by Bill Mkobe: 5.25 out of 10 on 9/19/2014
City/Location Reviewed: Brampton, Shopper's World
At about 1430hrs I was exchanging a merchandise and was not impressed by the agent (Amneet) at the Guest desk. A client who she had served before and went away came back and just went ahead of me to be served. I pointed out to agent that I was entitled to be served next because I was next in line. Her explanation was oh she is just doing an exchange, but so was I. I sought the supervisor who apparently turned out to be the lady serving on the next till. She then gave me the same explanation, and when I asked her if it was right for the customer to come and claim a spot ahead of me because she had been there earlier, the answer was "yes". Customer service does not follow this norm,and I am disgusted by it all. I made this clear to the supervisor. I am expecting a redress. Thanks. Wm.

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Reviewed by J: 4.75 out of 10 on 9/19/2014
City/Location Reviewed: Billings Bridge Ottawa
I don't understand how a company can match competitors prices selectively. Wal-mart has several video games on sale for $20 this week, the closest location sold out and so i decided to check target and take advantage of their price matching policy however when i went to check out i was told they will price match anything other than wal-mart this week because their sale is "too crazy". If a store wants to promote a competitor price matching policy they should follow through. i took the flyer to future shop and it took about two seconds for the cashier to confirm the price match but it would have been nice to save the trip. things like this bug me and ill probably be avoiding target for a while now.

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Reviewed by KK: 1.00 out of 10 on 9/13/2014
City/Location Reviewed: New Westminster
Hi, I brought some clothes at a Target store at Burlington Mall, Seattle, U.S.A, however I reside in New Westminster B.C. Canada. There was one pant that had holes which I discovered recently, these holes were concealed under a sticker so only when I removed them did I notice. I approached the local Target store in Surrey and they mentioned that they do not have a return provision for items, purchased in the U.S. Their Call center (1-800-591-3869) was unable to help, all I am looking for is a replacement. I can't believe such a massive corporate structure refuses to help. Thanks, KK

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Reviewed by Kjh: 4.00 out of 10 on 9/12/2014
City/Location Reviewed: St. Albert
Was talked into a Red card at last purchase. They told me to bring receipt back once I received my card in the mail. I activated it and did all necessary steps. They said they would take care of it and I'd receive my 5% discount. What a mistake, they had to enter each transaction separately. Complain entire time. Let people behind me go in front of me because it was taking so long. I was there over an hour. Then I did some shopping and red card was declined. I found out later I spent too much, if cashier would have known she could have done two separate transactions and I could have paid some on another debit. But I got no discount. Just a joke. It was the worst experience of my life. Took me an hour in the phone to cancel the card. Will never shop there. As frustrated as I am I'm also disappointed Target is my favourite and first choice when in St.Albert. At least I have Walmart and Costco.

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Reviewed by Marceline: 2.50 out of 10 on 9/12/2014
City/Location Reviewed: Victoria BC, Tillicum Center
This morning my husband and myself were shopping at a Shopping Center we don't frequent often, Tillicum Shopping Center (our home is in Brentwood Bay). We had not been into Target Canada EVER, but frequent the American version of the retailer on our semi-monthly shopping trips across the border. My complaint is not actually related to our specific visit, as we found nothing to purchase (while I suppose the store could have been stocked with more merchandise, and there was a lot of clutter in certain areas..). Regardless, when we were browsing the "dollar item" area near the entrance (and customer service), we overheard an interaction between some teen kid and Target managers at customer service. They were harassing some boy about his return, even though he had the receipt they treated him like a criminal! Must say I'm quite impressed with how the young man acted, he "kept his cool" even though my husband and myself were looking at each other in AWE hearing these people harass the kid. Now, as the boy was leaving I heard a woman claim "we're watching you, watching your car" to the boy.. very scarey. What's more beyond that, after the customer left the store the three employees at customer service continued to bad-mouth him out loud. We are absolutely disgusted, I overheard someone call the "manager" woman "Janeen" on their radio system, and that woman left. Her name is Janeen. Needless to say this will be our last visit to Target Canada. We are disgusted, and if that boy wants a witness to charge your employees with criminal slander, my husband and myself were RIGHT behind the customer service.

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Reviewed by Marceline: 7.00 out of 10 on 9/12/2014
City/Location Reviewed: Victoria BC, Tillicum Center
This morning my husband and myself were shopping at a Shopping Center we don't frequent often, Tillicum Shopping Center (our home is in Brentwood Bay). We had not been into Target Canada EVER, but frequent the American version of the retailer on our semi-monthly shopping trips across the border. My complaint is not actually related to our specific visit, as we found nothing to purchase (while I suppose the store could have been stocked with more merchandise, and there was a lot of clutter in certain areas..). Regardless, when we were browsing the "dollar item" area near the entrance (and customer service), we overheard an interaction between some teen kid and Target managers at customer service. They were harassing some boy about his return, even though he had the receipt they treated him like a criminal! Must say I'm quite impressed with how the young man acted, he "kept his cool" even though my husband and myself were looking at each other in AWE hearing these people harass the kid. Now, as the boy was leaving I heard a woman claim "we're watching you, watching your car" to the boy.. very scarey. What's more beyond that, after the customer left the store the three employees at customer service continued to bad-mouth him out loud. We are absolutely disgusted, I overheard someone call the "manager" woman "Janeen" on their radio system, and that woman left. Her name is Janeen. Needless to say this will be our last visit to Target Canada. We are disgusted, and if that boy wants a witness to charge your employees with criminal slander, my husband and myself were RIGHT behind the customer service.

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Reviewed by princess: 1.00 out of 10 on 9/9/2014
City/Location Reviewed: Miss
Bad instock in stores. They give you a hard time price matching. Flyer said Lays chips on picture of classic flavor. cashier would not give other flavors. Omg really that picky all stores match Lays chips all flavors. Target you can't afford to make up your own rules cause your stores have no shoppers and sales are down. Keep turning customers away. I will be going to walmart and a lot people have switched because of in stock, selection of merchandise is very poor.. Fashion is terrible looks like potato stacks. Zellers did well cause the had good quality and fashionable style.Your business management is terrible.People working have no skills. Need to hire people with previous expierence like Zellers employees. Get on your instock problem like ordering at store level, honor price matching and get decent designers of fashion into your store. Till then continuse to watch your sales go down.

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