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Target Canada Complaints

Target Canada Complaints

Target Canada - The company offers household essentials, including pharmacy, fashion, pet, beauty, personal care, baby care, cleaning, and paper products; hardlines comprising music, movies, books, computer software, sporting goods, and toys, as well as electronics to name a few. Expect more, Pay Less at Target

Target Canada Customer Complaints and Reviews

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Latest Target Canada Complaints and Reviews


Reviewed by just me: 5.25 out of 10 on 10/26/2014
City/Location Reviewed: winnipeg polo park
Over a year ago this was Target's response to not participating in the SCOP program: The Scanner Price Accuracy Voluntary Codes is currently considered voluntary in all provinces except Quebec, where it is required. We will not formally be participating in the code for Year 1in Canada anywhere but Quebec. Target has systems and pricing tools in place to ensure stores are accurately priced. It’s our priority to ensure guests leave happy. We support the Scanner Price Accuracy Voluntary Codes so that Canadians can benefit from competitive prices and quality service. We intend to participate as soon as our Canadian teams, systems and processes have been fully established. Target has a longstanding commitment to delivering our “Expect More. Pay Less” brand promise to all of our guests, and we are pleased to offer 5% savings to our Canadian guests through our REDcard program. A year and half later still no policies. Despite assurances, that prices are marked accurately, it obviously is happening. On being overcharged at the til and enquiring about the policy, I got pretty much the same response. Yes, of course they corrected the bill but it did take about 20 minutes and that's with no lineup at customer service. With that commitment to customer (or should I say "guest" ) no surprise that they are struggling.

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Reviewed by Jbrunt: 4.00 out of 10 on 10/8/2014
City/Location Reviewed: Edmonton kingsway mall
Overall I think Target Canada is a nice chain but what I cannot stand is that the associates have walkie talkies and they are all on speaker so everyone can hear it. This is beyond annoying to me. So much so that it makes me want to leave every single time I'm there. I can't understand why the company does this. It's so distracting and annoying. Get ear pieces so the customers don't have to listen to it. The other thing that drives me crazy is that the women's section fitting room phone rings constantly and no one ever answers it because there is usually only one person working there and they are helping someone or stocking or doing something else. A couple times I have almost picked up the phone myself because I'm so annoyed. Other than that I generally enjoy shopping at target.

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Reviewed by Alexandra: 8.00 out of 10 on 9/26/2014
City/Location Reviewed: Deux Montagnes QC. Canada
I have shopped at several Target stores in my surounding area and have yet to find bad service,everyone so far have been friendly, gracious, & have given great service. No my comment is about the store and I admit you are not the only ones... Would it please be possible to put up mirrors in all departments so we don't have to travel to other depts to find one. ex ( from sleepwear to Ladies way across the way ) also it would be nice to see samples of LIPSTICKS in the cosmetics. The color charts and the actual color is so TOTALLY different. Many mistakes have been made... I thank you for your time and have a good day!!

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Reviewed by snp: 10.00 out of 10 on 9/24/2014
City/Location Reviewed: Sudbury, On
I now shop Target vs Walmart. With a continued focus on improving stock levels and pricing, Target will continue to gain customer loyalty. My feedback today relates to the "Red" discount card. It's a good idea, however, I chose not to participate because of your method of discount reimbursement - I am not comfortable providing my banking information for direct deposit. My preference would be 5% discount from total purchase at the point of sale or a "collect" points system.

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Reviewed by Bill Mkobe: 5.25 out of 10 on 9/19/2014
City/Location Reviewed: Brampton, Shopper's World
At about 1430hrs I was exchanging a merchandise and was not impressed by the agent (Amneet) at the Guest desk. A client who she had served before and went away came back and just went ahead of me to be served. I pointed out to agent that I was entitled to be served next because I was next in line. Her explanation was oh she is just doing an exchange, but so was I. I sought the supervisor who apparently turned out to be the lady serving on the next till. She then gave me the same explanation, and when I asked her if it was right for the customer to come and claim a spot ahead of me because she had been there earlier, the answer was "yes". Customer service does not follow this norm,and I am disgusted by it all. I made this clear to the supervisor. I am expecting a redress. Thanks. Wm.

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Reviewed by J: 4.75 out of 10 on 9/19/2014
City/Location Reviewed: Billings Bridge Ottawa
I don't understand how a company can match competitors prices selectively. Wal-mart has several video games on sale for $20 this week, the closest location sold out and so i decided to check target and take advantage of their price matching policy however when i went to check out i was told they will price match anything other than wal-mart this week because their sale is "too crazy". If a store wants to promote a competitor price matching policy they should follow through. i took the flyer to future shop and it took about two seconds for the cashier to confirm the price match but it would have been nice to save the trip. things like this bug me and ill probably be avoiding target for a while now.

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Reviewed by KK: 1.00 out of 10 on 9/13/2014
City/Location Reviewed: New Westminster
Hi, I brought some clothes at a Target store at Burlington Mall, Seattle, U.S.A, however I reside in New Westminster B.C. Canada. There was one pant that had holes which I discovered recently, these holes were concealed under a sticker so only when I removed them did I notice. I approached the local Target store in Surrey and they mentioned that they do not have a return provision for items, purchased in the U.S. Their Call center (1-800-591-3869) was unable to help, all I am looking for is a replacement. I can't believe such a massive corporate structure refuses to help. Thanks, KK

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Reviewed by Kjh: 4.00 out of 10 on 9/12/2014
City/Location Reviewed: St. Albert
Was talked into a Red card at last purchase. They told me to bring receipt back once I received my card in the mail. I activated it and did all necessary steps. They said they would take care of it and I'd receive my 5% discount. What a mistake, they had to enter each transaction separately. Complain entire time. Let people behind me go in front of me because it was taking so long. I was there over an hour. Then I did some shopping and red card was declined. I found out later I spent too much, if cashier would have known she could have done two separate transactions and I could have paid some on another debit. But I got no discount. Just a joke. It was the worst experience of my life. Took me an hour in the phone to cancel the card. Will never shop there. As frustrated as I am I'm also disappointed Target is my favourite and first choice when in St.Albert. At least I have Walmart and Costco.

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Reviewed by Marceline: 2.50 out of 10 on 9/12/2014
City/Location Reviewed: Victoria BC, Tillicum Center
This morning my husband and myself were shopping at a Shopping Center we don't frequent often, Tillicum Shopping Center (our home is in Brentwood Bay). We had not been into Target Canada EVER, but frequent the American version of the retailer on our semi-monthly shopping trips across the border. My complaint is not actually related to our specific visit, as we found nothing to purchase (while I suppose the store could have been stocked with more merchandise, and there was a lot of clutter in certain areas..). Regardless, when we were browsing the "dollar item" area near the entrance (and customer service), we overheard an interaction between some teen kid and Target managers at customer service. They were harassing some boy about his return, even though he had the receipt they treated him like a criminal! Must say I'm quite impressed with how the young man acted, he "kept his cool" even though my husband and myself were looking at each other in AWE hearing these people harass the kid. Now, as the boy was leaving I heard a woman claim "we're watching you, watching your car" to the boy.. very scarey. What's more beyond that, after the customer left the store the three employees at customer service continued to bad-mouth him out loud. We are absolutely disgusted, I overheard someone call the "manager" woman "Janeen" on their radio system, and that woman left. Her name is Janeen. Needless to say this will be our last visit to Target Canada. We are disgusted, and if that boy wants a witness to charge your employees with criminal slander, my husband and myself were RIGHT behind the customer service.

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Reviewed by Marceline: 7.00 out of 10 on 9/12/2014
City/Location Reviewed: Victoria BC, Tillicum Center
This morning my husband and myself were shopping at a Shopping Center we don't frequent often, Tillicum Shopping Center (our home is in Brentwood Bay). We had not been into Target Canada EVER, but frequent the American version of the retailer on our semi-monthly shopping trips across the border. My complaint is not actually related to our specific visit, as we found nothing to purchase (while I suppose the store could have been stocked with more merchandise, and there was a lot of clutter in certain areas..). Regardless, when we were browsing the "dollar item" area near the entrance (and customer service), we overheard an interaction between some teen kid and Target managers at customer service. They were harassing some boy about his return, even though he had the receipt they treated him like a criminal! Must say I'm quite impressed with how the young man acted, he "kept his cool" even though my husband and myself were looking at each other in AWE hearing these people harass the kid. Now, as the boy was leaving I heard a woman claim "we're watching you, watching your car" to the boy.. very scarey. What's more beyond that, after the customer left the store the three employees at customer service continued to bad-mouth him out loud. We are absolutely disgusted, I overheard someone call the "manager" woman "Janeen" on their radio system, and that woman left. Her name is Janeen. Needless to say this will be our last visit to Target Canada. We are disgusted, and if that boy wants a witness to charge your employees with criminal slander, my husband and myself were RIGHT behind the customer service.

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Reviewed by princess: 1.00 out of 10 on 9/9/2014
City/Location Reviewed: Miss
Bad instock in stores. They give you a hard time price matching. Flyer said Lays chips on picture of classic flavor. cashier would not give other flavors. Omg really that picky all stores match Lays chips all flavors. Target you can't afford to make up your own rules cause your stores have no shoppers and sales are down. Keep turning customers away. I will be going to walmart and a lot people have switched because of in stock, selection of merchandise is very poor.. Fashion is terrible looks like potato stacks. Zellers did well cause the had good quality and fashionable style.Your business management is terrible.People working have no skills. Need to hire people with previous expierence like Zellers employees. Get on your instock problem like ordering at store level, honor price matching and get decent designers of fashion into your store. Till then continuse to watch your sales go down.

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Reviewed by july: 1.00 out of 10 on 9/8/2014
City/Location Reviewed: canada toronto
HI I have a complain about one of the staff who is sooooooooooooo rude. I have never ever see somebody like here I like to tell her name Neda yaghoubianniya. OMG!!!! Her behavior is disaster. Her location is yonge and steels target and she doesn't know to behave with people. This is happened to me several times. Can you please teach her right behavior?

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Reviewed by supersue: 4.00 out of 10 on 9/7/2014
City/Location Reviewed: victoria hillside location
I took my four teenage sons to Target at Hillside mall to buy back-to-school clothes. I found the clothing on the upper floor, the changerooms on the lower floor. I do not have time to go between floors to change sizes and styles so will not be shopping there with my four sons for clothing again as I do not have all the extra time needed. Other department stores have changerooms on each floor that stocks clothing. I will be shopping there from now on.

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Reviewed by jaybeejustme: 9.00 out of 10 on 9/7/2014
City/Location Reviewed: burlington
Look I don't care if the sales lady smiles or not, she might be having a bad day and I might too. What is wrong with your marketing company website. I don't find anywhere on the site where I can key in what I am looking for. I was looking a air purifiers but no place to do that. Get with the times canadians will not put up with that kind of shotty service to their customers. It's like you are a baby company and do not know what people want. I also have a complaint on no prices on some stuff in your flyers, you say oh 20 % off!!!! off what????? 10 grand???

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Reviewed by lain: 2.50 out of 10 on 9/3/2014
City/Location Reviewed: waterloo
Bought a tv 2 months ago. It wasn't the most expensive one but I did expect it to last more than 2 months. Target sticks firmly to the 1 month return policy and I can't find anyone in my location that fixes them without paying more than the tv is worth. Wal-Mart would have taken it back...I just wanted it replaced not my money back. This was the 1st and the last time I will shop at Target Canada. I am sure the U.S. customers wouldn't put up with this crap Why do you think we will

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Reviewed by Brian: 1.00 out of 10 on 8/27/2014
City/Location Reviewed: Moncton
I go to Target in Moncton for one reason, it's empty and I expect to get in and out quickly because of it.Thisis the second time I've gone in with my 5 year old son and we are the only people in the electronics dept and there are 3 employees with their backs turned from me using tablets and phones while I wait at the counter with nobody serving me. I finally had to go to the front if the store. next time we will go to Walmart no matter how busy it is there I get served in the dept I' m in

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Reviewed by Meg: 3.25 out of 10 on 8/21/2014
City/Location Reviewed: Oshawa
I am disgusted by the poor customer service today at Target. I am followed around by your theft prevention officer every single time I visit Target, without fail. That's fine, it's their job. I worked in customer service for many years, so I get it. This time I caught her taking a photo of me!!! I nearly walked up to her and snatched her phone right out of her hand and deleted it. I am a new mom who probably looks exhausted when visiting Target, but that is no reason to stereotype me as a thief. I love your products, but I am made to feel like a criminal when I have never stolen anything in my entire life. I will never, EVER return to Target EVER AGAIN. I have spent so much money at this business in the last 5 months, and for that I get blatantly followed around and have my shopping experience ruined every single time? I will go back to Wal Mart where employees are actually friendly and the prices are reasonable. I'll also be sure to tell absolutely everyone that I know how horrendous your customer service is and how you make customers feel like criminals because of their appearance. Not a great reputation to have, Target Canada!

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Reviewed by Lorraine: 9.00 out of 10 on 8/11/2014
City/Location Reviewed: Surrey Central Store
Visited your Surrey Central Store this morning 9:30, looking for kids clothes for the Grandchildren. After I selected three items I got in line, six people in front of me. There was only one lonely clerk at a till, several staff walked by with buggies of stuff, people were dusting the escalators, one Asian Gentleman walked by (pretty sure he had a target symbol on his golf shirt), didn't seem to,mind that there six of us in line and nobody to help us. I was so annoyed I was ready to just drop my 3 items on a,shelf and walk out, I did have an appt to get too. Finally a woman at the long CS desk called one customer down and helped her and finally it was my turn. When I went to pay, the first item came up at the sale price, unfortunately the next two did not. I believe your sale started last Friday so was surprised your system hadn't been updated. In the end I finally got my 3 items paid for and I must say your clerk was really enjoying her gum. Something where I worked this was not allowed. Looks terrible. I visit the Willowbrook Store twice a week and find the staff very friendly and very accommodating!

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Reviewed by Hugo: 6.25 out of 10 on 8/11/2014
City/Location Reviewed: Barrie
I have just shopped at your Barrie store the checkout person named Regan, no hello not friendly and she didn't seem to care, or like she liked her job. As we are comparing your store to walmart this does not leave a good impression. Also i am wondering your prices seem to be a lot higher. I assume your quality is better. Thank you

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Reviewed by Diane: 10.00 out of 10 on 8/4/2014
City/Location Reviewed: Orleans
I am very disappointed with Target. Every time that I went shopping for an item that was advertised in their sale flyer, it was never available. Although the staff is very friendly and helpful by calling different stores to see if the item would be available there, it never is. This has happened so many times that I don't even want to bother anymore. Very very frustrating. Their shelfs are hardly stocked either. I wonder how long they will stay open. I am sure I am not the only one noticing and experiencing that problem. :(

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