Target Canada Complaints
|Target Canada - The company offers household essentials, including pharmacy, fashion, pet, beauty, personal care, baby care, cleaning, and paper products; hardlines comprising music, movies, books, computer software, sporting goods, and toys, as well as electronics to name a few. Expect more, Pay Less at Target
Target Canada Customer Complaints and Reviews
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Latest Target Canada Complaints and Reviews
Reviewed by Sir: 1.00 out of 10 on 3/7/2014
City/Location Reviewed: St-Laurent quebec canada
Recently I visited the above named Target store to purchase some computer printer ink. I found the item without a problem. The problem came when I tried to purchase it. I proceeded to the cash (second floor) where two sales people were standing in conversation. I was initially ignored so I said I would like to purchase the item. Response from 2 salespeople doing nothing but talking. I would need to go get an electronic salesperson, go down stairs to another cash to be served. So two salespeople need to get a third to perform a service, that is make a sale. I decided to go down stairs rather than argue. At the front of the store the company only had self checkout. I can see why the previous two couldn't do their job. So I proceeded to self checkout. I ask a representative where was the English button instructions. Sorry sir we unfortunately do not give English screen instructions. Sorry Target I don't do business with any company that doesn't respect me and my community. Unfortunately you have chosen to sacrifice my patronage to bow down to Quebec nationalism even in English dominated areas of greater Montreal. I believe in health competition and hoped your company would do well here in Canada. It would benefit the company and its employees to better serve all customers. Write back if the company is progressive. If not C'est la Vie.
Reviewed by Very Upset!: 1.00 out of 10 on 2/24/2014
City/Location Reviewed: Halifax(Bayer's Lake)
I am an Adult Action Figure Collector so I called out this Location for a certain item,was told it would be put at customer service for me.Due to a recent injury I'm laid up for a while so someone else went all the way up there to get it for me and for some reason it wasn't there,my thanks to the person who searched high and low for it but my item was sold to somebody else,the person who said it would be there messed up and this was in the span of an hour.Whoever got the item I hope you enjoy it because I wont be!First time there,Last time there.
Reviewed by mumzie: 9.75 out of 10 on 2/4/2014
City/Location Reviewed: Moncton
I really appreciate the overall neat/organized stores with wide aisles clear of stock and assorted debris that I experience in many other establishments. Prices are competitive and many of the sale prices very attractive. I also appreciate the ability to shop for regular goods (household, lingerie, socks, pharmacy etc) and still be able to pick up convenience grocery like milk, bread and juice on the same trip (at competitive not convenience store pricing).
To date, the customer service I have experienced has been excellent. Staff are friendly, helpful and pleasant to deal with.
My complaints are: on my recent visit I was charged regular price for an item which was marked down and will have to revisit the store in order to get my refund (ie make sure mark downs are entered into the system when they are made directly on the product) and there are gaping holes in many departments (time to get the stock levels up to par or risk losing customers).
Reviewed by Lisa from Stittsville: 1.00 out of 10 on 2/4/2014
City/Location Reviewed: Kanata
Worst store ever. Really poor customer service. Was accused of 'stealling' stuff from the store by the manager because I was trying to use a coupon that would have made the price of some Glade candles to 0! Which I had already received approval to do from the head cashier. Store is nothing more than an slightly more modern Zellers. Prices much higher than for same product in an ?US store. Quality of goods really poor (ie. shoes, jewelry, clothes). Actually, and I can't believe I am saying this, I wish Zeller's was still around! They didn't pretend to be something they weren't like Target is. 'Target Lite' is what was we call them. Target has made me appreciate Walmart!
Reviewed by spidey: 10.00 out of 10 on 2/4/2014
City/Location Reviewed: fergus ontario
Just love our new Target store in Fergus, nice and clean .Lots of really nice modern good quality items.Shop there often.Great sales too!!
Reviewed by Lori: 1.00 out of 10 on 1/15/2014
City/Location Reviewed: Charlottetown, pei
I have had a very poor, very poor shopping in the new target store. I have heard on two shopping trips of employees talking about customers behind there backs in a very loud manner ( I would say trashing them). Very disturbing to me having to hear them. The other complaint is being told from the fitting room that the items I was purchasing were a certain price, but when I went to the cash it was such a long problem of me feeling like I was lying to the cashier and no matter what I said he would not believe me. My purchase took close to ten minutes before he finally listened to me.
Please bring professionalism back into the target stores
Reviewed by dmc: 4.00 out of 10 on 11/30/2013
City/Location Reviewed: medicine hat, alberta
I waited in line on black Friday for an item that was on the front page of the flyer but once inside and couldn't find it, I talked to a sales associate and he chuckled and said they didn't even have any. He didn't even check the computer to see if they had the item I heard him tell a lady that they had three of this item on the day before and they had sold already. There were numerous people looking for this item an they left without it. I went back there that evening and talked to a different associate and he said the item was in the store but they were hidden in a different location and now they are all gone he was very sorry. I asked a different associate if there was a manager I could speak to and she kind of laughed so I explained what had happened and she said that with all the kaos of black Friday that they were probably put in the wrong spot and they were probably all sold by the time I had gotten there but I was one of the first people in the store. I don't think this is very fair to the people that waited in line for this item and my shopping days at target are over.
Reviewed by Un happy customer: 1.00 out of 10 on 11/13/2013
City/Location Reviewed: Saint John new brunswick
I want to make you aware of a complaint I have with your Saint John store. I was shopping there last night and bought some shampoo that was 3.79 and I had a coupon to save 3 dollars. I pursued 7 because such a good deal. The cashier rang them in along with other items I bought and the total seemed higher then I thought it should be. I asked the cashier if he rang in all my coupons he says yes so I payed and looked at my receipt and he only rang in 1 coupon. I went over to customer service at 730 pm and was only one there and I was only able to leave the store at 845 pm because they could not get the refund to go threw And on top of that they couldn't refund the money back on to my debit they gave me a gift card so making me have to spend the difference of 18 dollars in the store. To me that is not good customer service to one wait over a hour to get money back they owe me and also not credit back to my method of payment it is not my fault they screwed up I was upset with this service and would not recommend people to shop their. I know this will prob just get swept under the mat but I will tell everyone and anyone the horrible customer service I received and word of mouth travels.
Reviewed by genesis1v1: 6.50 out of 10 on 10/26/2013
City/Location Reviewed: Vernon, BC
I went to the Target store in Vernon today to buy some paper for our small office as it was such a good price in this week's flyer (only $1.99 for Hammermill letter size x 400 sheets).
I wasn't totally surprised that there was none left on the shelf when I got there, but what did disappoint me was the standard response to my request for a rain check on the paper.
I went to the store especially to buy this paper, nothing else, so I wasted 30 minutes of my time.
I was basically told that there was no rain check on items that are in the 'temporary price cut' category.
My initial thought was, 'really?' that's it? And secondly, there's no paper in the store at all? So they put out a shelf's worth of paper - maybe 30 reams, and when it's sold out, that's it? Surely because it's on a flyer at a good price, you plan to have more in stock. And if there was some in the back of the store, why didn't the girl offer to go get some?
I didn't even bother saying anything more to the cashier or the other people she had to ask about the rain check policy, because I thought, 'what's the point?, they'll only think I'm a frustrated customer and shrug it off'. So, instead of dealing with my simple problem there by offering me some other solution, I left the store unsatisfied, so much so, that I'm typing this e-mail - something I rarely do. I know that store policy isn't something individual sales people can change, but I'm sure that they could have done something to ensure I didn't leave the store thinking - 'Target is no different than any other store'. This wasn't something I thought before, but it is now.
Your slogan 'Expect more, pay less' is now in my mind 'expect more, get less', but that will change to 'expect the same as everywhere else, get less'.
When I heard that Target was coming to Canada I was so excited, especially after my experience in the US stores and when the store opened in Vernon, I was really happy - but no more.
Reviewed by target review: 7.50 out of 10 on 10/20/2013
City/Location Reviewed: Burlington
Target Canada has been a big disappointment. Its as if their brand is supposed to do all the work. Shoppers love target, but we don't seem to know about the specials etc...Not sure the logic of having the food all the way in the back, so that we buy more? We want to support you but there is definately something missing. Customer Service is the same as Zellers.
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