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Mandarin Buffet Restaurant Complaints

Mandarin Buffet Restaurant Complaints

Mandarin was founded as a small Á-la-carte restaurant in Brampton in 1979 by James Chiu, George Chiu, Diana Chiu, and K.C. Chang. Their top priority was to ensure customer satisfaction by providing the freshest food and the best service. In 1986, they changed their restaurant to buffet style to accommodate the long line ups of customers waiting to try their much talked about cuisine. They continuously maintained their commitment to customer satisfaction. This commitment is the basis of the company's mission statement: "Every customer must feel welcomed as soon as they arrive. Every customer must be happy and smiling when they leave". Mandarin has grown to over 20 locations across southwestern Ontario. Each location is owned and operated by Front and Kitchen Managing Partners who have been promoted from within the organization. All of the Managing Partners share the same goal of customer satisfaction that drove the four founding partners. Each location's award-winning buffet has an extensive soup and salad bar, grill tables, a prime rib counter, a sushi corner, and a variety of hot foods showcasing the best in Chinese Canadian fare. An array of desserts and an ice cream sundae bar offer the perfect end to the meal. Take-out and delivery are also available at every location. The Mandarin Restaurant corporate headquarters, located in Brampton, Ontario, is home to the head office, a warehouse, The Garden Banquet & Convention Centre, and Mandarin Brampton, the corporately owned restaurant. Mandarin is proud to support the community. Over the years, the company has been recognized for its contributions to various hospitals, educational institutions, and charitable organizations. Mandarin continues to win numerous consumer choice awards, including being named Best Buffet by Toronto Sun readers for over 15 years.

Mandarin Buffet Restaurant Customer Complaints and Reviews

Thank your for your interest in helping to improve customer service at Mandarin Buffet Restaurant. All reviews and complaints matter. Please share your latest experiences to provide feedback on the Mandarin Buffet Restaurant customer service. Write your own customer service complaint or review for Mandarin Buffet Restaurant below.

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Latest Mandarin Buffet Restaurant Complaints and Reviews

Reviewed by Chris: 1.00 out of 10 on 3/10/2018
City/Location Reviewed: Oshawa/airport road
When I asked Tony Lu (manager) why all the food wasn't out at 4:50pm I was given a bullshit response about them serving food in "courses". Which is a complete lie! He also blamed the health inspector being there as to why more than half the food was still not out. If he had only apologized for the inconvenience I would've been fine. He was completely condecending in his tone and I was obligated to reciprocate his "customer service". I had to yell at him like a bad dog to the point I was literally losing my voice! I've never seen a grown man cower like Mr.Tony Lu. I don't take any pride in what i did. But this ass of a man needs to realize how an iota of customer service goes a long way. How a person with such a lack of people skills is in that position blows my mind. I WILL never be back to this dog serving slum house! I dare anyone to raise any concern to this goof and prove me right. This Tony Lu needs his cage rattled. Idiot! Not to mention the bathrooms smelled like a sewer backed up...3 weeks ago!!!

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Reviewed by Cat: 7.75 out of 10 on 12/1/2017
City/Location Reviewed: Barrie
Food is still good but the won ton soup is no longer good. We used to get green onions in it. Lately it’s just salty broth with won ton. Won’t be ordering it again

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Reviewed by Ted: 2.00 out of 10 on 6/11/2017
City/Location Reviewed: London
Used to be better, Prices have risen too much and food not as good as it used to be. Until prices are lowered, which I believe will be never, I will not be back.

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Reviewed by YesRNo: 1.00 out of 10 on 5/24/2017
City/Location Reviewed:
Went in around 3:00 p.m. and placed an order for barbecue spare ribs. they are not on the lunch menu only dinner, so I asked the girl taking the order to ensure they would be made fresh. When I got home and opened the container, I found the ribs were ice cold, dried out and smothered in sauce. It was apparent to me that they had been cooked the day before, taken out of the fridge and put in a container for my takeout order. A call to the manager resulted in a credit for the order. Considering the time I spent to drive there and the unacceptable food I was given, he should have offered me a complimentary dinner at Mandarin. I likely won't use the credit as I would prefer to give my business to a restaurant that does not try and pass off day old food as fresh to their customers.

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Reviewed by Rosie: 5.50 out of 10 on 2/10/2017
City/Location Reviewed: Toronto
I AM NEVER GOING TO MANDARIN AGAIN. HORRIBLE CUSTOMER EXPERIENCE!! All the waitress wanted was a tip and I can see right through her. The ATM thingy was not working and I asked her to help me, but she was like "figure it out by yourself it's a ATM." Due to her rudeness, I pressed 1 to give her a dollar tip. However, because she didnt help me with the ATM, I made a mistake and it came out as 1% tip. It turned out to be 38 cents. After this she was so rude. As she was cleaning up our table, she was basically slamming the plates and looked really pissed off. That day, it was also my birthday and she said a bunch of rude things under her breath. I am never ever going to Mandarin again. I should have thrown a dollar on the floor and told her to pick it up. Never met such a rude money hungry waitress in my life. Now, I wish I asked for my 30 cents back too. HORRIBLE SERVICE!

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Reviewed by Dee: 7.50 out of 10 on 2/7/2017
City/Location Reviewed: Niagara Falls
The food was so very disappointing Dry. It had been sitting. Was congelled. We didn't eat. I mentioned it. The manager came over spoke to us we said we were unhappy. We were given a rooster. We would have been happy with one meal free. It was insulting. He said they weren't expecting more people. We arrived before 8pm. Not impressed.

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Reviewed by kim: 3.25 out of 10 on 4/17/2016
City/Location Reviewed: ottawa 290 w hunt club
I am a huge Mandarin Buffet supporter, however yesterday April 16,2016 was the worst and most disappointing experience. I had to write in to voice my concerns we went as a family of four to your restaurant with our 9 month grandson ,we were greeted with the same as all the other restaurants with smile and courtesy, the service was OK not great the young man rarely came to our table to take away the plates and did not really acknowledge us. Our grand son started to get ill and started to throw up, we could not find anyone nor did anyone come to our assistant to offer a napkin or anything, We quickly finished our meal ( which was amazing as usual ) and then could not find the waiter to get the bill...I FINALLY FOUND THEM AND WENT TO PAY TO OUR DISMAY WE COULD NOT PAY BY CREDIT CARD AND WAS PROMTLY TOLD BY THE YOUNG LADY NO DEBIT OR CREDIT...WE WERE SHOCKED SHE SAID IT WAS POSTED ON THE DOOR( IT WAS BUT NOT LARGE ENOUGH TO NOTICE ) I WAS TOLD TO LINE UP AT THE ATM WITH EVERY ONE ELSE ( THE LINE WAS 10 LONG AND THE ATM WAS HAVING PROBLEMS) AS SHE WAS HAND WRITING ME THE BILL AND TRYING TO ADD IT UP I NOTICED THAT SHE WAS CHARING ME TWO DOLLARS FOR MY GRANDSON WAS NINE MONTHS OLD AND NOT EATING ) COMPANY RULES.....REALLY ........WE WAITED AGAIN THE MANAGER WAS GIVING EVERY ONE THERE TWO DOLLARS BACK FOR USING THE ATM ...SO ONE MAN AND TWENTY PEOPLE IN LINE AND HAND WRITING THE BILLS....I WAS ANGRY AT THIS TIME WE ARE NOW WAITNG FORTY FIVE MINUTES SICK BABY AND I WAS TEMPTED TO WALK RIGHT OUT TO THERE.... FINALLY ALL SAID AND DONE I LEFT THE FIRST TIME IN MY LIFE WITHOUT TIPPING.....I TOLD THE GIRL I WAS NOT ANGRY AT HER BUT THE SITUATION AND I WILL NOT BE GOING BACK TO MANDARIN ....MY FAMILY LOVES MANDRIN BUT I AM SO TURNED OFF..I HAD TO VENT MY COMPLAINT.

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Reviewed by Frances Cosman: 2.00 out of 10 on 1/4/2015
City/Location Reviewed: Toronto, Ont
Re: 87 Matheson Blvd. Mississauga Location Batch #079, 12/25/14, Appr. code:082283, TID 108, MID 5658208 We normally go to the Queensway location, however recognized your Manager that is at the above location, so tried it. Took special out of town guests for lobster & roast beef Christmas dinner and, we were all very disappointed. They were N.B.guests, so knew their lobster, and we all found it too tough to eat and, also the roast beef was too tough to eat. VERY disappointed .... would not recommend at this time. Customer service was fine but food was very disappointing

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Reviewed by Up2nogood: 4.00 out of 10 on 7/30/2014
City/Location Reviewed: Markham
Bad customer service experience will not recommend anymore to friend especially families with small children

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Reviewed by vale: 5.75 out of 10 on 7/1/2014
City/Location Reviewed: mississauga
We often eat at Mandarin, and usually at the Queensway location. We enjoy the variety of food as well as the service. It is always well maintained. Today, we went The food was tasty, as expected. But it was cold. Not even lukewarm. cold. My husband called, just to let them know and the first lady (Lily?) listened and said she would give him to the manager (may have been assistant manager). We were not looking for free food or anything but the girl, Jennifer, became very defensive. How long did it take? 45 minutes is reasonable. He reiterated that the complaint was not in the time (we had been quoted about an hour) but rather that it was cold. We do know that we are on the border of their delivery area. When she told us that we are too far away, my husband advised that they should not include this area on the delivery map. When he told her that we eat there often, she advised him that maybe next time he should just come down himself and pick it up...... NOT IMPRESSED. With either the food or the customer service.

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Reviewed by Page: 7.50 out of 10 on 7/23/2013
City/Location Reviewed: niagara falls
The food was fine, but it wasn't real busy and I found the waiters just stood beside our table while we ate, and were constantly at our table trying to talk to us. The manager came around twice giving us his business card . It was a little too much, I half expected them to come over and wipe our mouths. Then when I would ask for extra napkins for our table (we have two children) he would give us one, and then he would take our dirty napkins but not replace it. we couldn't wait to get out of there. I think I will stick to the st catharines location. Nothing worse then people hovering over top of you while you try to have a family dinner.

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Reviewed by Crabbie: 8.50 out of 10 on 4/9/2013
City/Location Reviewed: Kitchener
Recently visited the Mandarin overall customer service was good. Buffet was stocked well but when we called to make an reservation was told no crab on buffet. Seen on the website it was available, called back to confirm different person answered indicating yes its on the buffet. Our drinks came quickly but when we ate the crab it wasn't like it normally is ?? Kinda bland not salty the way crab normally is.... possibly not cooked properly. We love the Mandarin and will return again hopefully to a good crab feast this time!!!

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Thank you for your interest in Mandarin Buffet Restaurant Customer Care. Your Complaints and reviews provide valuable feedback to all Food - Casual businesses to improve the service we as customers are provided.

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