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Mandarin Buffet Restaurant Complaints

Mandarin Buffet Restaurant Complaints

Mandarin was founded as a small Á-la-carte restaurant in Brampton in 1979 by James Chiu, George Chiu, Diana Chiu, and K.C. Chang. Their top priority was to ensure customer satisfaction by providing the freshest food and the best service. In 1986, they changed their restaurant to buffet style to accommodate the long line ups of customers waiting to try their much talked about cuisine. They continuously maintained their commitment to customer satisfaction. This commitment is the basis of the company's mission statement: "Every customer must feel welcomed as soon as they arrive. Every customer must be happy and smiling when they leave". Mandarin has grown to over 20 locations across southwestern Ontario. Each location is owned and operated by Front and Kitchen Managing Partners who have been promoted from within the organization. All of the Managing Partners share the same goal of customer satisfaction that drove the four founding partners. Each location's award-winning buffet has an extensive soup and salad bar, grill tables, a prime rib counter, a sushi corner, and a variety of hot foods showcasing the best in Chinese Canadian fare. An array of desserts and an ice cream sundae bar offer the perfect end to the meal. Take-out and delivery are also available at every location. The Mandarin Restaurant corporate headquarters, located in Brampton, Ontario, is home to the head office, a warehouse, The Garden Banquet & Convention Centre, and Mandarin Brampton, the corporately owned restaurant. Mandarin is proud to support the community. Over the years, the company has been recognized for its contributions to various hospitals, educational institutions, and charitable organizations. Mandarin continues to win numerous consumer choice awards, including being named Best Buffet by Toronto Sun readers for over 15 years.

Mandarin Buffet Restaurant Customer Complaints and Reviews

Thank your for your interest in helping to improve customer service at Mandarin Buffet Restaurant. All reviews and complaints matter. Please share your latest experiences to provide feedback on the Mandarin Buffet Restaurant customer service. Write your own customer service complaint or review for Mandarin Buffet Restaurant below.

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Latest Mandarin Buffet Restaurant Complaints and Reviews


Reviewed by vale: 5.75 out of 10 on 7/1/2014
City/Location Reviewed: mississauga
We often eat at Mandarin, and usually at the Queensway location. We enjoy the variety of food as well as the service. It is always well maintained. Today, we went The food was tasty, as expected. But it was cold. Not even lukewarm. cold. My husband called, just to let them know and the first lady (Lily?) listened and said she would give him to the manager (may have been assistant manager). We were not looking for free food or anything but the girl, Jennifer, became very defensive. How long did it take? 45 minutes is reasonable. He reiterated that the complaint was not in the time (we had been quoted about an hour) but rather that it was cold. We do know that we are on the border of their delivery area. When she told us that we are too far away, my husband advised that they should not include this area on the delivery map. When he told her that we eat there often, she advised him that maybe next time he should just come down himself and pick it up...... NOT IMPRESSED. With either the food or the customer service.

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Reviewed by Page: 7.50 out of 10 on 7/23/2013
City/Location Reviewed: niagara falls
The food was fine, but it wasn't real busy and I found the waiters just stood beside our table while we ate, and were constantly at our table trying to talk to us. The manager came around twice giving us his business card . It was a little too much, I half expected them to come over and wipe our mouths. Then when I would ask for extra napkins for our table (we have two children) he would give us one, and then he would take our dirty napkins but not replace it. we couldn't wait to get out of there. I think I will stick to the st catharines location. Nothing worse then people hovering over top of you while you try to have a family dinner.

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Reviewed by Crabbie: 8.50 out of 10 on 4/9/2013
City/Location Reviewed: Kitchener
Recently visited the Mandarin overall customer service was good. Buffet was stocked well but when we called to make an reservation was told no crab on buffet. Seen on the website it was available, called back to confirm different person answered indicating yes its on the buffet. Our drinks came quickly but when we ate the crab it wasn't like it normally is ?? Kinda bland not salty the way crab normally is.... possibly not cooked properly. We love the Mandarin and will return again hopefully to a good crab feast this time!!!

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