Mandarin Buffet Restaurant Complaints
|Mandarin was founded as a small Á-la-carte restaurant in Brampton in 1979 by James Chiu, George Chiu, Diana Chiu, and K.C. Chang. Their top priority was to ensure customer satisfaction by providing the freshest food and the best service.
In 1986, they changed their restaurant to buffet style to accommodate the long line ups of customers waiting to try their much talked about cuisine. They continuously maintained their commitment to customer satisfaction. This commitment is the basis of the company's mission statement: "Every customer must feel welcomed as soon as they arrive. Every customer must be happy and smiling when they leave".
Mandarin has grown to over 20 locations across southwestern Ontario. Each location is owned and operated by Front and Kitchen Managing Partners who have been promoted from within the organization. All of the Managing Partners share the same goal of customer satisfaction that drove the four founding partners. Each location's award-winning buffet has an extensive soup and salad bar, grill tables, a prime rib counter, a sushi corner, and a variety of hot foods showcasing the best in Chinese Canadian fare. An array of desserts and an ice cream sundae bar offer the perfect end to the meal. Take-out and delivery are also available at every location.
The Mandarin Restaurant corporate headquarters, located in Brampton, Ontario, is home to the head office, a warehouse, The Garden Banquet & Convention Centre, and Mandarin Brampton, the corporately owned restaurant.
Mandarin is proud to support the community. Over the years, the company has been recognized for its contributions to various hospitals, educational institutions, and charitable organizations. Mandarin continues to win numerous consumer choice awards, including being named Best Buffet by Toronto Sun readers for over 15 years.
Mandarin Buffet Restaurant Customer Complaints and Reviews
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Latest Mandarin Buffet Restaurant Complaints and Reviews
Reviewed by Page: 7.50 out of 10 on 7/23/2013
City/Location Reviewed: niagara falls
The food was fine, but it wasn't real busy and I found the waiters just stood beside our table while we ate, and were constantly at our table trying to talk to us. The manager came around twice giving us his business card . It was a little too much, I half expected them to come over and wipe our mouths. Then when I would ask for extra napkins for our table (we have two children) he would give us one, and then he would take our dirty napkins but not replace it. we couldn't wait to get out of there. I think I will stick to the st catharines location. Nothing worse then people hovering over top of you while you try to have a family dinner.
Reviewed by Crabbie: 8.50 out of 10 on 4/9/2013
City/Location Reviewed: Kitchener
Recently visited the Mandarin overall customer service was good. Buffet was stocked well but when we called to make an reservation was told no crab on buffet. Seen on the website it was available, called back to confirm different person answered indicating yes its on the buffet. Our drinks came quickly but when we ate the crab it wasn't like it normally is ?? Kinda bland not salty the way crab normally is.... possibly not cooked properly. We love the Mandarin and will return again hopefully to a good crab feast this time!!!
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