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Loblaws Complaints

Loblaws Complaints

Loblaws is a supermarket chain with over 70 stores in Canada, headquartered in Brampton, with stores across Ontario and Quebec. Loblaws is a division of Loblaw Companies Limited, Canada's largest food distributor.

Loblaws Customer Complaints and Reviews

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Latest Loblaws Complaints and Reviews


Reviewed by Daha: 3.50 out of 10 on 10/12/2017
City/Location Reviewed: Collingwood
Along with our grocery purchase, my wife purchased a piece of clothing. The following day the item was returned because it did not fit.The clothing item and groceries was paid for with a debit card. The lady at customer service told us we would have to bring it back to the Joe Fresh counter for a refund.My wife and I are both handicapped and in our 80s. What is customer service for? She did not even try to be helpful with this 2 minute transaction and we had to walk all the way to the back of the store where the girl there helped us in litterly 2 minuites.Then of course we had to walk all the way back. I won't say we will not at some time purchase more groceries, not soon, but we will not be purchasing clothing again.

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Reviewed by Jason: 3.50 out of 10 on 10/11/2017
City/Location Reviewed: Gloucester loblaws 1081
Hi there I went to the Floral section at 1081 Gloucester loblaws store , I was treated by an older Lady called Nellie I ask her if she new what kind of flower I had and wanted to buy , her response was "Oh you don't know you don't know not my problem and he rolled her eyes and left her section completely . It turns out I went the floral manager Robin he helped me out and he was great but Nellie was rude and disrespectful and did not seem to know anything about flowers , if she doesn't know then he should not be in that section !! In the past too I have seen in her section he leaves for hours and does not come back in a customer point a view it's frustrating!!

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Reviewed by MG: 8.00 out of 10 on 10/6/2017
City/Location Reviewed: Toronto-Eglinton E/Dunfield
This is a very new store,..great location, beautiful store, but,... This store is regularly completely out of sock of Organic eggs. I've been in 3 days in a row,...no organic eggs. Last month during one week it was 5 days in a row completely out of stock. The Shopper's Drug Mart (owned by Loblaws) several blocks away is never out of stock of large Organic eggs (I'm looking to purchase extra large Organic eggs) So what gives with regular the out of stock problem?

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Reviewed by M: 1.00 out of 10 on 9/29/2017
City/Location Reviewed: Whitehorse,Yukon
Shoot forgot to say this complaint is from Whitehorse, Yukon about your DISGUSTING MEAT DEPARTMENT!!

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Reviewed by M: 1.00 out of 10 on 9/29/2017
City/Location Reviewed:
I would get rid of your meat supervisor. So groused out with the smell and appearance of that meat that is put out for sale. The only place we will buy from in your store is the deli. The man and his staff are always so out going and very helpful. Love the way he keeps his department so clean and organized. Don't have to second guess if we should buy anything from there.

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Reviewed by Hpm: 5.50 out of 10 on 9/29/2017
City/Location Reviewed: Toronto
I'm not complaining about a specific store, but about the PC plus points. Loblaws now starts their sales on Thursdays, but for some reason, can't send out the points email intuit Friday morning. And even the Friday email is coming later and later - I have been screwed out of my points 2 weeks in a row because I'm shopping at 10am on Friday, and the email doesn't come until about 10:45 am. LOBLAWS SHOULD BE SENDING THE EMAILS LATE WEDNESDAY OR AT MIDNIGHT. Can't understand why they don't, other than they want to screw customers out of their points. Getting missed points is ridiculous and involves going thru your receipt line by line, over the phone with customer service. And customer service told me this won't change until they get enough complaints so if you want your points, start complaining!

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Reviewed by huron: 6.25 out of 10 on 9/28/2017
City/Location Reviewed: Richmond Hill, Ontario
I am submitting general comments re: how Loblaws is losing customers to the competition: -on Fridays when a lot of people want to shop, there is old dated bread, fish, produce still on shelfs -always an issue with poorly stocked shelves regardless of the day of the week -items on special are just missing despite my being there on the first day of the new flyer, when asked why, I was told that the delivery truck only comes on Saturdays for this store , doesn't that strike you as an odd approach if you want to maximize sales -can go weeks with the same SKU missing or the computer at head office accepts inputs incorrectly e.g. store puts in Natrel skim milk but computer at head office lists it as 2%, as a result this store is always out of Natrel skim milk -now they own Shopper's, senior's discount day is Thursdays - discount is 20%, has anybody else noticed how "miraculously" loads of items you would buy on Thursday are now on sale for 10% off and by the way there is "no seniors' discount on sale items", interestingly on Friday all the sale stickers disappear...... -let me know if you want to have real consumers' advice you on how to maximize your sales and keep your customers loyal!

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Reviewed by Jill: 5.75 out of 10 on 9/28/2017
City/Location Reviewed: Whitehorse
I was shopping in the meat department and there was a terrible smell. Turned me right off from buying anything

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Reviewed by Alexander: 4.75 out of 10 on 9/25/2017
City/Location Reviewed: Whitehorse
I bought a pack of nice name sausage, and there was a hair growing from one of sausage. I wrote complaints to Loblaws by email, no respond. I went to the store and showed the sausage to customer service personal, and she said " so, what do they ou want me to do with it ". Wow, really?

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Reviewed by pissed off: 1.00 out of 10 on 9/21/2017
City/Location Reviewed: Bayview and moore
Just when it can't any worse, they surpassed in lousy customer service. I really can't believe that it can be so bad. Understaffed, past sell by dates on shelves, no representation at meat counter notwithstanding long line ups waiting to buy meat and fish. Can't believe that the store will be around much longer. What we need is a Longo to go in and show Loblaws how to do it. Next time i pass a Loblaws I will just drive on. Buy meat from a Meat Store, new ones opening on Bayview, fresh fruit and veg from small outlets along Bayview, what a pleasant experience you will have

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Reviewed by sam: 7.00 out of 10 on 9/20/2017
City/Location Reviewed: elmvale ottawa on
Dirty store Elmvale Loblaws Ottawa Baskets filthy and full of garbage one sales clerk heard saying the F word Fruit section terrible Every time I go there I ask myself why?? PC points I guess. But no more will I venter in that dirty disgusting store.

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Reviewed by kay: 4.75 out of 10 on 9/19/2017
City/Location Reviewed: Bridgewater, NS
I am a loyal customer of the store and normally defend it when others are saying negative things about it and their policies. However, I am not happy with recent inconsistencies which I have noticed at the store with regards to charging more for a different flavor of a product example ie friskies cat food but of the same brand name. I have checked several products in the store and there is no consistency some new flavors on products are the same price as others some are not....I asked for an explanation and was told someone would call me but this is common practice. To me this is the same as saying Farmers ice cream if you want a strawberry instead of a vanilla or a chocolate you would pay more. Obviously they can't even give an explanation as to why since I did not receive a call. Does common practice at the store make this ok. I have checked out sobeys pricing and it does not seem to have this same "common practice" what does this say for the store.

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Reviewed by Disgruntal client: 1.00 out of 10 on 9/19/2017
City/Location Reviewed: all
When you think it can't get any worse, Loblaws again comes to the top of the list yet again. I don't shop there anymore, I now boycott Shoppers Drug Mart and Holts. I have them on my restricted list of securities i hold with my investment company. All dissatisfied shoppers should express you feelings and maybe we can get our old Loblaws back

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Reviewed by Helene: 1.00 out of 10 on 9/19/2017
City/Location Reviewed: Moore park/Bayview Toronto
The only reason i gave you a 1 of 10,was there were no numbers for minus 1. When I think it can't any worse you never seem to amaze me that it does. I don't like most of the President Choice products, especially in the Keuring coffee section, Lavazza was probably the best coffee ever, guess what no longer stocked at Loblaws. I threw out your PC choice. Customer service at Loblaws is an oxymoron. Today i purchased a chicken salad with noodles, clerk did not know the code, yelled to a colleague, who told her the code. I could not believe the price. I stopped off at Metro who also sells this salad, and asked them to weigh my purchase, I paid 7.80 at Loblaws, and the cost a Metro was $3.48. I am now done with Loblaws, you meat is terrible and I will do all my shopping at Summerhill, I already cut you out at Shoppers Drug mart get better service elsewhere. What a pity after 45 years, i can now say i am done

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Reviewed by Shorty212: 5.50 out of 10 on 9/18/2017
City/Location Reviewed: Barry's Bay Valumart
There in one manager in the valumart that is a pervert and gives away perfectly good food for free. Now I don't think this is showing good work ethics. And I think something should be done about it. But see the people that work there done wanna say anything because they done wanna lose their jobs so that's why I took the time to write this review. Something's needs to be done and someone needs to look into the.

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Reviewed by Cheri Dempsey: 5.75 out of 10 on 9/4/2017
City/Location Reviewed: Angus
My complaint is about the Refuel location in Angus. On several occasions, people enter this gas station from the WRONG WAY! They get upset when I refuse to move after blocking them in. Not my problem. The staff should shut down the pump and refuse them when this happens. Total ignorance on both sides. How do you plan on dealing with this problem? There are signs and large arrows. Why are the staff not enforcing this? Instead, I'm made to feel like I've done something wrong and have people yelling at me? That's not right.

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Reviewed by Vivian Cothros: 1.00 out of 10 on 8/28/2017
City/Location Reviewed: London Masonville
My complaint is not about a particular product. It's about the dismal customer service at the Loblaw Masonville in London ON. The whole shopping experience was bad to the extent that I will avoid this store like the plague. I've been shopping at Loblaws for more than 37 years, and there is nothing special anymore about it. I'd rather go to the Farmboy or the Sobeys which are all in the neighborhood and they actually seem to care about paying attention to customer's needs. Briefly, this morning at Loblaw Masonville: no person at the coffee counter, the deli person in noticeably bad mood, the cashier (only 2 open) had a short line but it was a 10 minute wait because she had to take care of some issue with points with another customer. Not an apology for wasting the time of other customers, not a hello or a thank you for shopping here, another one in noticeably bad mood. In short, you have lost a customer for lack of good service. PS: no score stars should be given but there was no other way to fill this awkward form.

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Reviewed by Mike: 6.50 out of 10 on 8/22/2017
City/Location Reviewed: Ottawa Bank Street south
Not enough beer and wine cashier's. Was unable to purchase beer and wine as a result.

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Reviewed by Tina: 2.00 out of 10 on 8/9/2017
City/Location Reviewed: Yonge Blvd.
Self-checkout line never has any personnel to assist with inoperative machines. On Saturday August 5, 2017 was told by Jennifer that self-checkout means that staff do not help customers with checkout. WTF!!! Who trains these people?!?!

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Reviewed by Not happy: 7.75 out of 10 on 8/7/2017
City/Location Reviewed: Pickering
I have the app Reebee on my phone for flyers because I do not get flyers delivered to my house if you do not know what that app is you can go to the App Store On both android and iPhone and download that app. You put in your postal code And flyers near you come up. So I did grocery shopping and specifically went to loblaws for a specific item that was on sale. When we got to the cash, I showed the cashier the flyer on my phone and when the item went through it was going through at full price. She called the "grocery guy" to her cash to check but before he event got to the cash it was like it was the end of the world for him to check a price. He said it's not on sale and had an attitude right away. I again showed him the phone. So then the cashier calls customer service over. The cashier calls her then she walks to another cash and now her, the grocery guy and the customer service rep all have a meeting in front of a different cash with the grocery guy shaking his head and saying no. So here comes the cashier and customer service rep to the cash. The cashier sits down on the aisle with a big smirk on her face and the customer service lady fully says to me this doesn't look legit and I think you edited it. What??? First of all you can't edit an app and who does that? At this point I'm being accused of photoshopping and making my own flyer. So she calls upstairs to the store manager and quickly gets a "it's on sale at the Ottawa store" ok in tiny tiny print it did say it was abailable at select stores which I didn't realize and at that point I would have happily paid the full price of the item. I'm more angry now that she accused me of photoshopping a flyer and editing an app. If you had good customer service they could have said hey look it's not available here even though you didn't know but we can go or the price or even split it but do not stand there and accuse me of doing something I didn't do and it is impossible to do in the first place. Maybe some education is

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