|Loblaws is a supermarket chain with over 70 stores in Canada, headquartered in Brampton, with stores across Ontario and Quebec. Loblaws is a division of Loblaw Companies Limited, Canada's largest food distributor.
Loblaws Customer Complaints and Reviews
Thank your for your interest in helping to improve customer service at Loblaws. All reviews and complaints matter. Please share your latest experiences to provide feedback on the Loblaws customer service. Write your own customer service complaint or review for Loblaws below.
Share Customer Service Reviews
Please answer all questions.
Thank you for the review.
Step#2 Share your review on TWITTER and FACEBOOK
There's an error occurred when saving your review, please try it later.
Latest Loblaws Complaints and Reviews
Reviewed by Tunafish: 1.00 out of 10 on 4/29/2016
Apparently there is a LOBLAWS FORUM rum by what appears to be employees of the East Mall /Burhamthorpe store in Etobicoke. Some employees are dissatisfied.
Your people need to check it out. In addition to some of the jokes about the manager/owner there appears to be something known as the 4011 scam.
Reviewed by Addie: 1.00 out of 10 on 4/26/2016
City/Location Reviewed: Courtenay BC
The reason I scored one star is not the true reasons but I can't believe how difficult it is to write any company these with a complaint.
I'm writing to say I will not purchase any product with Loblaws (Superstore) until your sodium level is below 5mg per serving and zero sugar.
Sugar is in almost everything your stores carry. An example of sodium content
is your Deluxe Cheddar Macaroni & Cheese Dinner which contains 410mg of sodium per 3/4 cup serving. It should be below 5 mg that's 405 mg TOO MUCH. I have done the same with Dole.
Reviewed by Josie : 8.00 out of 10 on 4/21/2016
City/Location Reviewed: Kamloops BC Canada
Being a senior,a lot of us are so mad that,we have to go somewhere else to finish our shopping .Because of your stupid pricing.Why,Why ???????????????do we have to buy 2 to get a sale price on a grocery item.We are supporting you ,how about you supporting us?So we have to go somewhere else.And most won't buy your product ,but another.So you are losing .I've seen you have to buy 3 to get a lower price.Put a sale price on AND a limit of 2 or 3. I've talked to the clerks as others have and they say they have no control ,that you control it and they have to do it .All they do is apologize.I don't need 2 ,especially bigger items to sit around and use up space.Think about us seniors.
Reviewed by Bigmz: 1.00 out of 10 on 4/17/2016
City/Location Reviewed: Mississauga on.
I am a regular shopper at the Real Canadian Superstore. The past year I have observed products being taken off the shelves when other stores have a good deal. The store has also been slacking on keeping up with stocking shelves. Multiple times shelves are bare. When inquired with employees about products. Excuses are that's all we have. 10 minutes later an employee is stocking the same product. Customer service is horrible and keeping up with demands.
Reviewed by joanne: 1.00 out of 10 on 4/9/2016
City/Location Reviewed: edmonton
I received a 3200.00 charge on my credit card for a hotel reservation in a foreign country. I contacted my credit card holder and they confirmed it was for a hotel in Uruguay. The last time I used my card in the last month was on april 6th at your No Frills gas bar located at 97th street and 154th ave in Edmonton Alberta and the charge appeared on april 7th. My husband contacted the manager and was told he would look into it. He did not ask for any contact information, and we did not feel he was concerned about it. He did not even thank us for contacting him with a potential problem.
Reviewed by Monkey: 1.00 out of 10 on 3/10/2016
City/Location Reviewed: Mississauga Heartland
Forgot to fill in store location on post
This store is disgusting. Repulsive even. Every visit I find expired items. I bring it to staffs attention but they don't care. A lot of food on shelf is expired or weeks away from expiring , and these are foods that normally would have over a year date on them. They don't rotate foods on shelf. They don't check food dates cuz it they did I wouldn't constantly find foods that expired sometimes 3 months ago I came home the yesterday and noticed that they taped a box closed that somehow was opened. I have complained many times in the last 5 years... Walmart is 10 stars and this store deserves NO stars
Reviewed by Monkey: 1.00 out of 10 on 3/10/2016
This store is disgusting. Repulsive even. Every visit I find expired items. I bring it to staffs attention but they don't care. A lot of food on shelf is expired or weeks away from expiring , and these are foods that normally would have over a year date on them. They don't rotate foods on shelf. They don't check food dates cuz it they did I wouldn't constantly find foods that expired sometimes 3 months ago
I came home the yesterday and noticed that they taped a box closed that somehow was opened. I have complained many times in the last 5 years... Walmart is 10 stars and this store deserves NO stars
Reviewed by csboxJames: 1.00 out of 10 on 3/3/2016
City/Location Reviewed: St.Catharines
Let me first start off by saying that i was empl oyed by this company for the better part of two years. During this time, the store brand that i worked for "Zehrs" was going through many changes. I was told that there might be a job opening by my brother in law who worked at that location at the time as the grocery manager, he sat in during the interview process and i was hired.
During Duringthese changes and renovations we were told that because we were a showcase store, everything would be recorded on camera . I and if this wasnt pressure enough, we were told almost each day that Galen Weston Jr. the president and CEO of the company would be coming in (he never did) .
The abuse of me by the night crew leader everynight when he told me "We're going to get you Jimmy" "I'll kill ya" and "I'll cut ya" (Jimmy was the name they themselves decided to call me, while they weilded box cutters, nobody had ever called me this before) finally ended when i was threatened to be hit with a can by another co-worker . What happened then was i asked the person to repeat himslef, and he did, after confi rmation of the grusome threat, I walked into the back to inform the night crew leader, and then i walked home.
?Now my brother in law had told me "dont go through the union" (a concept which was new to me at the time) , so i instead contacted the WSIB (Workplace safety and insurance board). What happened t hen was unimaginable, as someone from the WSIB went on vacation and came back and told me that my claim was denied. At,first i had thought some papers got lost when they mixed up my story and told me i was the one with the can and box cutters making threats, but now i realize they would never go after a company as big as that (2nd biggest retail chain
Reviewed by Anne: 4.25 out of 10 on 2/28/2016
City/Location Reviewed: St.johns
The staff is great, I shop at dominion on blackmarsh Rd in St. John's NL.However the pharmacy sucks. I bring in my prescription and have to wait 3 to 4 hours sometimes it's ridiculous. I go around shopping go home and no prescription. Is there anything that can be done to speed up the pharmacy for the walk ins. I'm too the point now the sobeys experience may be worth a try. I have no vehicle so I sooner so things one stop.
Reviewed by gram: 10.00 out of 10 on 2/26/2016
City/Location Reviewed: Barry'Bay, Ont.
This is the first I have ever noticed the, carrot muffin tops with coconut. WOW! The best idea ever. All the flavour and none of the calories. No icing! What a welcomed change. Individually wrapped, the're great for lunches. I keep them in the freezer. and if I want one for a breakfast snack, I put it in the toaster and it crisps up like fresh out of the oven, Thank you so much. I had to write because it seems everything I find that I like gets pulled and discontinued. A kiosk in a mall would give Tim's a run for their money with these Jems.
Reviewed by Bea: 2.50 out of 10 on 2/18/2016
City/Location Reviewed: Toronto / 380 The East Mall
Went today and saw that the Becel margarine was on sale - according to the sign posted for $3.49. I got charged $5.00 instead. When I complained, they told me to go to the customer service desk, which was far away from the cash reg. Went there, they called the "manager" and he said that I am wrong, because the price is $5.00. I asked for my full refund and gave them back the margarine.Went back inside the store, took few pictures of the $3.49 sign for the margarines and went back to Customer Service. The lady then again called the manager. The manager never came. Some worker showed up, went back to check and called back on the phone and said that I am wrong because it is a small margarine that is on sale, not a big one. I showed them those pictures that I took again, laughing and telling them that they make idiots out of clients. It is clear on the picture - the price is attached to the big size margarines. I still keep asking for the manager, but he never came. Instead, they started to ask me where did I took the margarine from etc. After 25 minutes, another lady came, then went back to "see the margarines prices" and then she came back with all the $3.49 tags that she took off from inside the fridge that were attached to the margarines and finally told me that I was right. I then got the margarine for free. What a hassle ! I wasted 25 minutes of my time, got irritated, was asked to many stupid questions etc. VERY BAD CUSTOMER SERVICE experience !!! they treat customers like IDIOTS!!!
Reviewed by Jim: 4.50 out of 10 on 2/12/2016
City/Location Reviewed: Ottawa Carlingwood Mall
When the price at the check-out is higher than on the sign inside: At Metro, it's free. At Independent Grocers, it's fixed at the check-out. At this store, I was told to wait in a line of six people for a 50 cent refund. When I said I should not have to wait for the store to correct their own mistake, several employees said they made no mistake, Loblaw Corporation did. So your employees do not take responsibility for you. Enjoy your-- I mean MY-- 50 cents, IT WON'T HAPPEN AGAIN.
Reviewed by Liz: 6.25 out of 10 on 2/3/2016
City/Location Reviewed: MOncton
My beef is the flyer feb3. The split page format is soon frustrating. Those floppy half sheets are. Pain in the!!! I don't even bother to read the splits. Please improve the fleur. What is the purpose of this annoyance anyway?
Reviewed by CB: 3.25 out of 10 on 1/12/2016
City/Location Reviewed: Head Office
I asked for some information for a school assignment.... and got this response in return. Not even one single piece of information was provided... for an organization that "prides itself on community involvement"....they did a pretty bad job at helping members of their community. Not to mention, we spend $400 WEEKLY at the Superstore on groceries... you would think they would be able to find the time to respond to an e-mail.
See Response Below:
Dear Ms. ********,
Thank you for taking the time to write to us.
As I'm sure you can appreciate, we receive a high number of information requests from students with inquiries regarding Loblaw Companies. As much as we would like the opportunity to assist in these projects, we are simply unable to accommodate these requests. All public information available on the business can be found on our corporate website at www.loblaw.ca.
Thank you again for your e-mail and best of luck with your assignment.
Reviewed by Charlie: 3.25 out of 10 on 1/6/2016
City/Location Reviewed: Halifax N.S. Bayers Lake
Went to the Bayers Lake Superstore this past Monday.There was a display of romaine lettuce there ,but with no price on it.I asked a person in produce how much it was,and he thought it was 4.99.Now my question is how do you sell anything with no price on it ,and I must say that this happens all the time in your stores.Anyway I came back to the display 30 minutes later, and still no price on it, and none had been sold either,and of course I did not buy any , I like to know what I have to pay first.Customer service seems to have gone out the window.I wonder if I go back days later,if the price would be on it,most likely not.
Reviewed by Valerie: 7.00 out of 10 on 12/28/2015
City/Location Reviewed: Toronto-Leslie St.
I bought a yule log cake on December 24th to serve on Christmas Day. It was so stale that I was embarrassed to serve it to my guests. I returned it on December 27th at 3:30 pm and was given a refund of $9.99. However, it wasn't the money that was the issue:
1) I bought the cake at Loblaws because it is a high qualify store and I believed that I could trust the product.
2) the Customer Service Manager on duty did not handle the situation well at all. She acted as if I was trying to commit fraud and said that the Best Before date was December 28th so the cake should have been fine. There wasn't even an apology for selling me a stale cake. Why would the bakery expect that a cake baked on December 22nd would be good until December 28th?
The staff member on duty was not quite as rude as the Customer Service Manager. She also emphasized that I should have had a receipt; I don't keep grocery store receipts because I don't expect to be returning anything. She at least apologized, unlike the Customer Service Manager.
I would expect that a Cusltomer Service Manager would have a better attitude when dealing with the public.
647 227 5617
Reviewed by Ross: 7.75 out of 10 on 11/27/2015
City/Location Reviewed: Kingsville
I went to the store today(Nov 27/15) at approximately 11:30 am. There was only one cashier open with 9 people standing in line for regular grocery checkout. The Manager of the store was acting as a cashier at the Express lane.
I hear the Manager or Zehrs is cutting employees' hours and now here he is taking someones job acting as a cashier and there is a line up for checkout.
Nine people in line - I can't believe it. This is wrong.
Reviewed by swampy: 1.00 out of 10 on 11/15/2015
City/Location Reviewed: ontario
Loblaws was guilty of food expiry date tampering, and Joe Fresh was implicated in worker conditions in Bangledesh, that resulted in many deaths. I shopped at your stores for many years, and the food tampering is the last straw.
I will not buy anything in your stores ever again and I have no problem reminding others of the companies wrong doings.
I believe you to be greedy, selfish and making money at any cost, including the health of Canadian's, disgusting.
What goes around, comes around.
Reviewed by klyde: 1.25 out of 10 on 11/13/2015
City/Location Reviewed: Quebec
I will not buy anything from Loblaws,cause of dates ,new dates put over old dates and their prices are so high ,things are not being thrown out ,cheese for 1 i went to buy cheese and the date on it was oct 2 and it was nov 4 when i bought ,it is a untrustworthy place to buy what you need sorry my opinion
Reviewed by netty: 9.75 out of 10 on 11/6/2015
City/Location Reviewed: newcastle,ontario
A slight problem with a young unfamiliar cashier at thanksgiving, certainly not enough to stop me from continuing a strong relationship with this grocery store. Wanted to let you know, I am thrilled with a new product that I have never seen, but will be buying every other week. The product is called pepperellos, free from antibiotics, , sodium nitrates and other weird chemicals. My husband and I were going to stop, all processed products,especially with the recent scare for cancer (my husband is being tested for cancer, now) we are thrilled.
Thank you for your interest in Loblaws Customer Care. Your Complaints and reviews provide valuable feedback to all Grocery businesses to improve the service we as customers are provided.
More Complaints and Reviews in This Category