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Loblaws Complaints

Loblaws Complaints

Loblaws is a supermarket chain with over 70 stores in Canada, headquartered in Brampton, with stores across Ontario and Quebec. Loblaws is a division of Loblaw Companies Limited, Canada's largest food distributor.

Loblaws Customer Complaints and Reviews

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Latest Loblaws Complaints and Reviews


Reviewed by Wendy: 1.00 out of 10 on 6/19/2018
City/Location Reviewed: London
The southdale and wonderland store is horrible. Everything overpriced and if it's on sale it isn't in stock.

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Reviewed by Arly: 6.50 out of 10 on 6/19/2018
City/Location Reviewed: Burlington
I drove out of my way to go to No Frills on Brant Street in Burlington to purchase Canada Dry and Coke, 24 for $4.77. When I asked that I was unable to find 24 and 18 were shown at the same price that to me is false advertising. I was giving the drinks away free at a company BBQ and thought of this as a great price. If No Frills advertises on the front page to entice customers to their stores and then just puts up a sign saying mistake this is wrong and should be given to the customer as advertised. I shop at Fortinos and Shoppers as my may supply for food and medication etc. and have usually had good experiences but this was very disappointing.

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Reviewed by P. Wong: 6.75 out of 10 on 6/10/2018
City/Location Reviewed: T & T, 9450-137th Ave. Edmonton, Alta.
on 06/15/18 we bought coconut bread from T & T Superstore, located at 9450 - 137th Avenue, Edmonton Alta. At home, realized there were 2 tags, one on the top of the other). First one, pack on 18 JN 03, best before 18 JN 07; the second one pack on 18 JN 06 and best before 18 JN 09 (second one covered on the top of first one)! We are so FRUSTRATED, it is not right to treat customer for doing business. How does it happen? Can Loblaw explain WHY? We will send your the photos, can you forward us your email address?

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Reviewed by never again: 4.00 out of 10 on 5/18/2018
City/Location Reviewed: #1028 lane 5, 17:45, 05/18/18
Horrible cashiers. I brought something to the checkout which rang up twice as high as the MATCHING barcode on the display. When I mentioned this both cashiers(one was bagging) simply took it off the bill and put it aside without asking me if I needed it. When I told them I needed it they asked each other if they should call someone. (isn't that normal policy?). I asked them to since I needed the item and this was the second week it was misspriced. When I told them again I wanted the correct price, one simply wandered away to look at other customers in the line, while the other one simply turned her back to me, ignored me and went on with the next customer. No apology it was misspriced, no call to customer service, just a cold shoulder from two obviously UNTRAINED, or in my opinion untrainable people. I am not returning to Lawlaws because of this inept and insulting pair of cashiers.

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Reviewed by Mr. E Man: 1.75 out of 10 on 5/15/2018
City/Location Reviewed: SAINT jOHN
This is not a good place to work. They do not care about their employees or their health and safety, most likely due to the fact that most are unskilled workers that can be replaced in less than a week if that. I was hurt when I was made to unload an unsafe truck even when I said I did not want to unload it due to safety reasons. I has a pallet tip over on me which left visible physical damage and was denied my right to have an incident report filled out. The company tried to terminate my employment for pressing the matter and put me on a final only to then be placed on a weeks suspension with pay. It seems like they knew the made a mistake and wanted to try to make it all go away. If only I had known my rights as a worker at the time.

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Reviewed by John: 6.25 out of 10 on 5/11/2018
City/Location Reviewed: Mississauga
The NEW U-Scan software at my Real Canadian Superstore and my Loblaws Glen Erin is some of the poorest quality software I have ever seen anywhere. The previous software was fine. There is NO voice feedback and very little written instructions. The Loblaw staff are doing their best but in the last several weeks, each staff member I have observed literally has to visit each customer personally. Sort of defeats the purpose of U-Scan, you think. The management that approved this software should be fired. He/She probably didn't even try the software. I personally have summoned the attendant an average of 3 to 7 times per visit. To-day FIVE times. When the screen is full the next item is scanned and beeps but DOES NOT SCROLL DOWN. Each subsequent item can only be viewed by touching the touch screen and manually scroll down and then it jumps back to hide the last item(s) again!!! I have been shopping at these two stores for over 30 years and this is the worst disappointment, even worse than the struggles to get my PC Optimum and points working which I now have. FRUSTRATED :((( Wonder if Wal-Marts software is better???

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Reviewed by kati: 4.25 out of 10 on 4/19/2018
City/Location Reviewed: Toronto
When I mentioned to the supervisor Terry that at their selfcheckout, I noticed the clerk would make me wait while she helped the other customers first (all men) and when the clerk came to help me, before finishing she would walk away to help another customer (a man) and then come back to finish serving me. I asked that Terry ask his workers to finish serving us before helping the next customer. He agreed but then insulted me by claiming I was saying his worker is "sexist". I did not mention that word at all but I take it Terry realizes the issue. He then said he will not discuss anything to do with sexism or racism. It was upsetting that Terry did not apologize to me for the poor customer service and then gave me the silent treatment. If there is a real problem happening in his store, he needs to acknowledge it. Imo, his attitude was apathetic. Next time I will not bother raising concerns with this Loblaws to give them a chance to improve. I will simply take my business elsewhere.

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Reviewed by lei: 1.00 out of 10 on 4/18/2018
City/Location Reviewed: quebec
only let customers collect points, and don't let them to use it, that is ridiculous

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Reviewed by maxi: 4.00 out of 10 on 4/4/2018
City/Location Reviewed: Lindsay
-------------------------------------------------------------------------------- From: Cathy Evans Sent: March 19, 2018 1:03 PM To: loblaws@customerservice.ca Subject: Concern I am writing as I have a concern regarding a black plastic tab I found in a sealed package of pulled pork which I purchased at the Loblaws Store in Lindsay, Ontario. I have attached a photo for you review. I could see it in the pouch before I even opened it. How does something like this happen? I have sent 3 emails without a response from Loblaws.

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Reviewed by Mattie: 3.50 out of 10 on 4/4/2018
City/Location Reviewed: Whitby
This store has the worst produce ever. Their products have mold and are often spoiled. They don't check heir product. The manager does not care at all.

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Reviewed by Kan G: 1.00 out of 10 on 4/3/2018
City/Location Reviewed: Laval warehouse
Loblaws warrhouses has the worst waiting time and for truckers time is everything with new ELD system. They make you wait for long hours and never seems to empty the trailer.

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Reviewed by JC: 4.00 out of 10 on 4/2/2018
City/Location Reviewed: Orillia
Copy of a letter submitted to Loblaws over a week ago - no response. Figures. So, I’ve just finished a call with one of your customer service reps. Do I ever feel sorry for them - the unmitigated fiasco of recent (and multiple) program changes have been handled so poorly they must get it in the ear on a constant basis. From the start of PC Financial I was a customer with accounts, credit lines … and a PCF debit card I used for purchases. I don’t recall how many years it was but it wasn’t insignificant. Whenever I used said card at Loblaws stores I was awarded points based on purchase amounts and was periodically awarded purchase discounts. I was a loyal customer and you threw me a bone every so often. It seemed to work OK. Then PCF shut down and a highly annoying process began to shift us PCF cattle over to PC Plus. The joyful experience was then repeated a VERY short time later when you decided we hadn’t had quite enough fun the first time and PC Optimum was introduced. Points not transferred properly, irritating processes … it was a real customer service triumph. I learned today that if I use my new PCO card at Shoppers I continue to get points based on dollars purchased but at my Zehrs store I only get points if I go online and load offers. Sheer genius! Please tell me who the rocket scientist is who devised this masterful bit of stupidity. I’d like to send them a letter of congratulations and a referral to a doctor who might be able to help un-pluck their head from where the sun is clearly not shining brightly at all. You know what you can do with your program? You only get one guess. You might also consider reconstituting the “brain” trust running the show there. It couldn’t get any worse. I, on the other hand, will shred every bit of my PCO cards and material and drive the extra 2 minutes to my local Metro and do everything I can to avoid anything associated with the Loblaws brand.

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Reviewed by DB: 4.00 out of 10 on 3/25/2018
City/Location Reviewed: Gloucester
My husband and I have had mostly poor customer service at the fish counter. Often, there is no one there and when someone finally comes, their demeaner almost always projects irritation at having to come and serve us (draging feet, annoyed expression on face, putting on gloves as slowly as possible, etc.) Today, there was an employee working at the counter but he kept on doing something behind the counter for serveral minutes before serving me. I the asked for 600 gr of salmon. The two pieces he chose were short and he did not want to try and find two bigger pieces. He told me in a rather condescending tone that all the pieces weighed the same (ya, right!) and the best he could do was add another piece. I showed him two larger pieces and insisted he weigh those two for me. Sure enough, the weight was perfect. This particular employee (tall, bearded, greying hair) is always rather obnoxious. When he is behind the counter, I must reason with myself not to change my meal plans in order to avoid havint to deal with him. Very bad for business.

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Reviewed by Woody: 1.75 out of 10 on 3/21/2018
City/Location Reviewed: Orillia Ontario
Despite numerous complaints, I've never had a response....my Zehrs points are not accumulating on my optimum card. I call that fraud...and since no one wants to respond, if I haven't heard back by Friday at 4:00 pm, I will be sending my complaint to the BBB and to the Toronto Star...last chance....

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Reviewed by Dee: 6.25 out of 10 on 3/19/2018
City/Location Reviewed: Kingston
When my PC Plus card was converted to PC optimum, I lost all my PC points and my new card thought I was a new member. I have tried to contact you in several ways - even by letter but I have yet to have any reply - let alone a solution. Very unsatisfactory.

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Reviewed by frustrated traveller : 6.25 out of 10 on 3/13/2018
City/Location Reviewed: Caglary
I am planning a tip to Europe for June and July and have been trying to book flights,train,bus and sleeping accommodations. Every single time i make a purchase to a different mode of transportation my card gets declined. I have called 5 times now to say the exact same thing " i am travelling and need to make a purchase for transportation in a foreign currency". All 5 times i was assured that there is a note on my file stating i am travelling and my next purchase should not be a problem. Do you know how frustrating it is to get constantly declined card when there is obviously money on there. It's a complete waste of everybody's time. I understand this is a safety feature however, don't lie to me and tell me my transaction will go through the next time when it won't actually go through and i have to waste my time clearing security to get this issue resolved. I am also curious why it takes 2-3 business days for my payment on the card to go through. I have paid bills for TD and BMO and both are within 1 hour max. Please train your employees to be honest or you will end up losing a customer and having the PC name dragged through the mud.

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Reviewed by shweta: 1.00 out of 10 on 3/3/2018
City/Location Reviewed: Etobicoke
worse experience with PC food that we purchased from no frills. I sent a complaint with pictures to loblaws customer care but even after many days, no reply

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Reviewed by Bunny: 5.50 out of 10 on 2/26/2018
City/Location Reviewed: Saskatoon, Saskatchewan/Canada
The merge of the shoppers optimum points and the pc plus points has turned into theft! I have lost 775608 points which is $775.60. No one seems to know how to fix the problem. Now theft is a criminal offence and if everyone who has lost their points charged Loblaws they would go under. We as consumers spent a lot of money to earn those points. Send me a $500. gift card from presidents choice and a $275. gift card from Shoppers Drug mart and I might forgive you. If you can give out gift cards for the bread fiasco then you can give us gift cards for the points fiasco!

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Reviewed by chirs: 1.00 out of 10 on 2/26/2018
City/Location Reviewed: toronto
tired to submit this online .. kept erroring out. Called, no help. Emailed got this Thank you for your e-mail. In order to better serve you, we kindly ask that you submit your inquiry via the Contact Us form at https://www.loblaws.ca/contact-us, as we are unable to reply to emails directly. We look forward to speaking with you. Sincerely, Customer Care Hi, I’m am writing regarding an incident with my vehicle on Feb 24th at your Empress Ave. store. My wife and I parked our car between 9 – 1030, when we returned we found our car hand been vandalized. We brought this to the attention of a Loblaws Manager and she logged the incident. While speaking with her, a lady that runs the dry cleaners approached us and said that a suspicious man had been there all morning and she saw him by our vehicle. This was also logged by the manager. This morning I received a call from the manager stating that there was nothing she could do, and we would need to contact the police. I then called into Loblaws custom support and they said they could not help. We have been customers of Loblaws for over 30 years and I must say that I’m am very surprised and disappointed by Loblaws lack of effort to assist us. Can someone please call me back and explain/help us with this? Thanks, Gord

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Reviewed by kate: 6.75 out of 10 on 2/10/2018
City/Location Reviewed: dundas and bloor location
Firstly I stood for over 7 mins to buy some fresh salmon and nobody ever appeared to serve me. There was no one behind the counter, so I finally left without my salmon. Secondly whilst I was in line and being checked out the cashier did a price check for another customer which then the product was put on my bill. When I asked the cashier why he did that and now I have pancake mix for $2.50 on my bill and would he please remove it, he said he couldn't and I had to go line up at customer service and have them remove it. After another 5 minutes of waiting I had the pancake mix taken off my bill. This Loblaws is actually out of my way and I have to take the subway to get there. I always loved shopping here so I didn't mind the travel time. This is unacceptable service and I was very disappointed in my shopping experience.

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