|Loblaws is a supermarket chain with over 70 stores in Canada, headquartered in Brampton, with stores across Ontario and Quebec. Loblaws is a division of Loblaw Companies Limited, Canada's largest food distributor.
Loblaws Customer Complaints and Reviews
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Latest Loblaws Complaints and Reviews
Reviewed by Prudent shopper: 5.00 out of 10 on 3/20/2017
City/Location Reviewed: Guelph
Went to the Zehrs Hartslandand was browsing the meat section.Noticed that they were defrosting sausages and selling as fresh.Also they had beef tenderloin with no grade listed.Butcher wasn't sure what grade it was.I called head office and they said they would get back to me about it.One week later no comment.
Reviewed by glenn: 4.00 out of 10 on 3/15/2017
City/Location Reviewed: kitchener laurentian zehrs
I went to zehrs to day saw butter tarts on a shelf it had a price $1.99 so I went to pay for it and the teller said that's $5.00 I said but the price on the shelf said $1.99.i said I should get it for $1.99 cause some one made a mistake when priceing it.i left them there frustrated and said your policy changes every week.i used to shop there for grocerys every week not anymore .I now shop at Walmart where there policys never change.
Reviewed by Eric Daigle: 5.50 out of 10 on 3/9/2017
City/Location Reviewed: Maxi Fabreville
To whom it may concern,
I went today to your store, Maxi Fabreville, and I would like to mention the excellent customer service provided by Shana (Michel Fillion is the director). Shana had finished her day shift and was waiting for someone to leave the store. She realised that one of her colleague was overwhelmed by the number of customers waiting to be served at the fast counter. She jumped right in, even though her shift was over, to help her colleague by serving the waiting customers at the courtesy desk.
I would like to recognise her devotion and hard work for your company. I was truly impressed by her dedication. I hope someone within your company will recognise and congratulate her for the excellent impression she made on me about you company.
Bien à vous,
Reviewed by Emman: 6.25 out of 10 on 3/6/2017
City/Location Reviewed: Burlington, ON
I am 46 years old a Financial professional, living in Burlington community for several years and using Fortinos Super store for my regular shopping for years. The experience I had in the store at 2025 Guelph Line, Burlington, Ontario on Mar 05/2017, by 12ish in the noon was the worst and at most the unprofessional customer treatment what a the store manager can do to his customer.
Yesterday during my weekly grocery purchase, I finished all my produce purchase and went to pick some shaving products. I picked by shaving foam and going thru the price of the shaving cartridges and picked set of four for $ 22.00, later I move to pick the deodorant which is two isles from there and by then I realized that the shaving cartridge price may exceed my weekly budget and decided to leave it back. So I went back to that isles and left the shaving cartridge back on the top of the shelf where I took it from. When I started walking out from the isle, the store manager came and blocked me in the isle, I just smiled at him, but he was too serious and asked me "Are you the person who was checking for the shaving cartridge ?", I replied him yes, immediately he looked into my shopping cart and asked where is the shaving cartridge ? The way he was questioning me was very rude and it was just near the cash counters where all the customers where lined up for payment and everyone could see this. The store manger treated me like a shop lifter in from of all customers which was too unprofessional for a manger like him to treat their customer. I told him, that I left it back in that same place and immediately he moved from me and went to check if the shaving cartridge was there. I felt very humiliated and the way he treated me in front of the other entire customer. Just wondering in Fortinos is that a crime to pick a product and leave it back if you decide so ??
I just pick the rest what I need and left the store shortly. I hope yesterday would be the last day I shopped at Fortinos. I dint
Reviewed by Kim: 5.75 out of 10 on 3/2/2017
City/Location Reviewed: 250 The East Mall
I am reaching out to someone at head office as I am beyond frustrated right now with an experience I had at my local grocery store.
I have been dealing with your organization since it opened, and do my weekly shopping there, which is quite a lot considering I am shopping for a family of 4.
So here is the situation, I go into a line with my groceries, and I am met with a very unhappy cashier Deborah, as I am putting my groceries on the belt, she is talking to the cashier behind me asking where some other girl was, and that she is late to be relieved for her break, and how she wants a smoke, I thought this was completely unprofessional, but didn’t comment to her, as clearly she was in NO mood.
As she is packing my groceries, she is aggressively putting things into the bags, one example is pop with my bread, when I ask her not to do this, her reply was “ I know how to pack, I have been doing this for years” I told her I don’t care how long she has been doing this for, I do NOT want my bread in with my pop, I pay for the bags, so put it into another bag, she mumbled something under her breath and threw a bag at me.
Fine, I started packing my groceries, clearly not fast enough for Ms Personality, as she also continued to pack things, and again over do it. I told her that I have to carry these bags upstairs and would rather not have them over loaded, she didn’t even acknowledge my request. So I reached for the bag she was packing, and once again said, that is enough for that bag. Well she than slapped my hand, and aggressively pulled the bag towards her. Needless to say, I was NOT happy, and when I told her how dare she put her hands on me, she replied. “ I need to count the bags, you cannot touch them”
As I told her how unprofessional she was, and how I will never come to her aisle again, she replied and I quote” don’t bother coming back at all, we don’t care”
Well I am sure she doesn’t speak for your entire organization, but how dare she tell a customer this??? By
Reviewed by studmunnner: 1.00 out of 10 on 2/27/2017
City/Location Reviewed: zehrs kitchener laurentian plaza
On sunday feb 26/2017 I went to zehrs on Ottawa street where I usely shop I picked up some grocerys headed to the do it yourself check out.i looked at computure screen there was a picture of a dollar bill with a line threw it I said to cashier what does that mean she said you cant use cash to pay for your items till 730 am.i said that's dumb dropped my grocreys there and walk out pissed off.so I said when did that rule start she said Thursday feb 23 /17 .so I went to Walmart where they except cash from 7am till 11pm.so why does zehrs make new rules with out informimg customer .
Reviewed by Nicole: 4.25 out of 10 on 2/21/2017
City/Location Reviewed: Stratford, ON
I used to be an employee at the stratford store so I give the staff quite a bit of slack considering I know what they go through but I purchased a juice from the refrigerated produce section and only when I came to find out I had food poisoning did I look at the best before date and it was for FEBRUARY 04/2017 which is absolutely disgusting considering I bought it on the 18th. I think stratfords produce department can do much better. It's not that hard to check expiry dates properly
Reviewed by Sandra adler: 4.25 out of 10 on 2/19/2017
City/Location Reviewed: Bathurst and st clair
Not impressed with the staff. Had my purse stolen last Saturday manager couldn't care less. Would not look at security tape. Told me to call police. Never even took my name and number to follow up. When I went back two days later to speak to actual manager he had not even heard about the incident from his subordinate. Said he would follow up never heard from him. This is unacceptable. Ladies do not leave your purse in shopping basket for one second! This store location sadly has lots of derelicts.....be very careful I am so disappointed with the customer service and this being their flagship store!!!!!
Reviewed by Kim: 1.00 out of 10 on 2/18/2017
City/Location Reviewed: Ottawa, Ontario
Photo lab is basically a joke. I ordered photos to print online and they never received my order. Store location is at 3201 Greenbank Rd.
When they told me someone would get back to me.. no one does. Its a total joke and a waste of time. Staff are quite rude and unhelpful.
Reviewed by jimmy: 2.00 out of 10 on 2/8/2017
City/Location Reviewed: Bowmanville
I am not happy about the service I receive in this DIRTY store. I frequent the store often and have to use the washrooms on such occasions, they are disgusting and I have complained numerous time only to be told the cleaner isn't in today, and the customer service or staff do not offer to go and clean it. How do you expect to attract to your already over priced store when it cannot even afford a full time cleaner, I am sure these washrooms are used many times in the day however, I have started to notice that there is not even a cleaning schedule on the door which is the case in other stores. If this is what your customer washrooms are like what is the rest of the store like.
Reviewed by not happy: 6.75 out of 10 on 2/1/2017
City/Location Reviewed: bowmanville
I was recently at the loblaws in bowmanville. They have dove shampoo on sale for 2.99, there was a coupon on one of the bottles for $1.50. The customer service manager would not accept it as it was expired. I thought if it was on the product under the consumer protection act you must still accept it. Your customer service manager was very rude and told me it was not her problem. Maybe your customer service manager needs to go back for more training. VERY UNHAPPY. Will let all my friends know of this kind of service I received.
Reviewed by None: 5.00 out of 10 on 1/27/2017
City/Location Reviewed: Lower Jarvis
I recently bought a Tortiere Pie at your Carlton/Church Street location at $6.99. Today I shopped at your Lower Jarvis location, which is my norm and bought a Tortiere Pie for $4.99. Neither were on special. Can you explain the difference in price? Thank you.
Reviewed by Vida: 10.00 out of 10 on 1/24/2017
City/Location Reviewed: Toronto
I usually shops at Loblaws at empress walk , most of the cashiers and employee is very helpful and friendly, tonight I was there and Rana was at the customer service.
I would like to thank her for such a great, patient, professional help and positive attitudes that I have received from her.
I am so satisfied and happy to be there, since they care about me.
Reviewed by deceived: 5.50 out of 10 on 1/13/2017
City/Location Reviewed: loblaws broadview danforth
I bought some store made cookies on the weekend. When I got home I noticed the best before date was that same day and it was posted on a sticker. When I looked a little more closely, I noticed the sticker was covering the Best Before date on the actual package. That date showed the product had expired Dec 18. To be clear, Loblaws had covered the original and expired BB4 date and intentionally deceived customers.
Not a best practice Loblaws. Not impressed.
Note: you don't deserve one star but the form doesn't work if I leave it blank
Reviewed by Stu: 7.00 out of 10 on 12/29/2016
City/Location Reviewed: Toronto/Forest Hill
I bought a Farmers Market apple pie on Dec 22/16. We started eating it just after Christmas and noticed a long human hair and apple twig in the pie. We were shocked. I didn't want to just return the pie as I would have just gotten an apology and my money back from the store. I wanted to speak with a live customer service representative in order to vent my anger at finding the human hair and Apple twig in the pie. I tried the phone # on the bill and it was a survey that didn't record my feedback properly. Hopefully I will get a prompt response from you. The bill #122216 113402 5993 01212.
Reviewed by Raymond Wong: 1.00 out of 10 on 12/29/2016
City/Location Reviewed: Vancouver, BC
I have been shopping at T&T store at Chinatown location. I also participated many times in your survey for my shopping experience. It was positive until yesterday when I purchased a prepackaged of roasted pork.( $7.00) When I opened it, I found there were all fat with very little meat. ( it was hard to see from the outside ). I was so upset that I threw it in the thrash box. But at the back of the receipt, there was a refund policy but then I have to return it within 48 hours. From my past experience with other grocery stores, like Safeway, Save-on, they would happy to refund me or even compensate me for a gift certificate with higher value for reporting the defects so that they can plan for better future quality control without even the original purchase, but with the receipt. Last night I was forced to go out to purchase a meal for my dinner. I am a long time customer of Loblaws and T&T, but this experience made me feel disgusted. From a large corporation, I want a fast response from you
For your information: store: 10003
Code: 122816 124103 8098 10003
Reviewed by igdaxx: 1.00 out of 10 on 12/22/2016
I have been shopping at your store since grand opening loyally, I went in today and grabbed 2 of your pc ice creams that said 2 for $7 as well as a few other things. I went to the self checkout and the ice cream rang up at $4 each, with no one to assist me I proceeded to put all the items back and head to a cashier. I explained and she replied that if the self check out said $4 so would hers. She asked if I yes me could go and rip off the sale signs of both ice creams and off I went. When I brought both stickers back with the flavours she was perplexed and called a head cashier or supervisor (I assume) She said that she thought (not for sure) that 2 for items need to be the same flavour but thought that was ridiculous and scanned one of the ice creams twice so that I could get the 2/$7 I don't know of any other grocery stores that force you to buy the same flavours. I was enjoying the New Loblaws experience but am now thinking I should go back to Metro. I'm curious to hear what the company has to say before I tell friends and family and share on social media. Regards Ignazio Eterno store 01020 code 120816 161108 8113 01020
The response I got from head office was to send them the barcode of the ice cream i had already eaten. Once I explained that the other response was like thanks for your help and you complaint has been forwarded. What a pass the buck response from such a large corporation I will be gladly go back to Metro or Sobeys
Reviewed by Brenda: 4.00 out of 10 on 12/21/2016
City/Location Reviewed: Fergus ontario
I am very very dissatisfied with our zehrs store in Fergus Ontario. Firstly I went for WHITE potatoes and was informed that lob laws no longer carries white potatoes. We do not like yellow or russet potatoes and the red potatoes cost twice as much. Why are you not carrying white when other grocery chains still do. I was not the only customer requesting these Secondly it is 4 days before Xmas so everyone is shopping for dinner supplies. I needed raspberry pie filling. NONE. And no idea when it was coming in. Thirdly and one of the most frustrating WHY do you not have packers at the checkouts. Do you really understand how frustrating it is for seniors (myself being one) to pack their own groceries. It's bad enough that we have to bring our own bags. The lineups are absolutely rediculous due to people emptying their carts onto the conveyor and then all their groceries bunching up at the other end as the cashier rings everything through. Your bread is squished and everything is mixed up. If a packer was their they would be bagging as you go through and therefore no hold up. You need to check this out as your prices are the highest and people will be going elsewhere for their groceries. I am also not the only one complaining about the above problems. You maybe need to start hiring secret shoppers to get in lines and listen to complaints identical to mine.
A very very frustrated customer that has been dedicated for years. But am on my last legs for putting up with this lack of service. Please do not say that the cashiers are to bag as we all know that's not happening.
Reviewed by Sally: 5.50 out of 10 on 12/18/2016
City/Location Reviewed: Rideau St Ottawa
Yesterday morning we purchased too much cheese and pasta. In the afternoon we returned the excess and a very snarky officious customer service agent, Seanacee Edwards felt the cheese and said it was not cold therefore it could not be returned. I immediately asked for the manager and Tom Yu confirmed his colleagues assertion. I insisted on speaking to his boss and eventually we were given a refund. Both employees were rude and in complete contrast to the service I receive at your competitors' establishments. I am a long time customer of Loblaws and this experience does little to retain me.
Reviewed by simbabee: 3.25 out of 10 on 12/17/2016
City/Location Reviewed: Dupont Street, Toronto, Ontario
stopped in at this Loblaws to pick up a few things yesterday, and will never go back.
Specifically wanted a cake and flowers for my husbands birthday.
When looking at the flowers, the girl in the department never bothered to ask me if I needed any help, and shortly after my arrival left the department. There was no one there to wrap the flowers and no bell to ring to call someone. Ended up having to wrap the flowers myself.
When I arrived home and took off the wrappings that were around the flowers, I was surprised to note that some of the stems were mushy, mouldy and covered in slime. It was a very busy bouquet of mixed flowers, and I did not notice that there were quite a few small roses in the mix. Dead roses! very dead roses! some had actually dried. For $25 I would expect to at least have flowers that were alive. The rest of the flowers will not last long as they were covered with slime on the stems. Even though the flowers had a wrapping of plastic around them in the bucket of water where they were displayed, it was opaque and you could not see the stems. I would have expected better than this.
On the up side, the cashier was very pleasant and polite when checking out, but that does not make up for the feeling of being ripped off by over-paying for a poor quality product. My husband has a beautiful flower garden in the summer and it was quite embarrassing to give him flowers in this condition
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