|Loblaws is a supermarket chain with over 70 stores in Canada, headquartered in Brampton, with stores across Ontario and Quebec. Loblaws is a division of Loblaw Companies Limited, Canada's largest food distributor.
Loblaws Customer Complaints and Reviews
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Latest Loblaws Complaints and Reviews
Reviewed by E Edward: 1.75 out of 10 on 4/26/2017
City/Location Reviewed: Montreal or anywhere Canada
Dear Loblaws Canada, Your cashiers need to stop asking if we need a bag because after asking three to four times in a transaction is annoying at most. Also the cashiers need to smile more often, if they want to keep clients returning to pay their saleries atleast be much more friendly to us. To conclude, are you in the plastic bag business or are you grocery merchants? Smile as we are in need of it as we pay higher prices for almost all item bought in stores, and be sure the sales stuff is in stock too! Thank you.
Reviewed by Caraphoto: 7.00 out of 10 on 4/24/2017
City/Location Reviewed: Toronto musgrave location
I spent over an hour shopping for my groceries, waited in line and had all my groceries rung through before anyone bothered to mention that all debit and credit was down in the store and I could only pay with cash. When I mentioned they should at least put up signs the staff responded quite rudely that there were signs all over the store. As I left without my groceries there was not a single sign to be seen from that register to my car.
I do not appreciate having my time wasted like this.
Reviewed by Lyela: 4.75 out of 10 on 4/24/2017
City/Location Reviewed: Leslie and Lakeshore
I went in on Saturday afternoon and there was a live band playing great music, but the amplifiers are beside the bakery counter -which made it next to impossible to place my cake order, also the lady behind the counter was extremely rude and unhelpful.
Reviewed by susie: 1.75 out of 10 on 4/18/2017
City/Location Reviewed: Bathurst and St. Clair
The prices at this store are ridiculous compared even to other Loblaw stores. When I questioned an employee about the high price of an item the response was " don't buy it." Everyone knows that the prices at this particular store are much higher. There does not seem to be a reason for it. All items come from the same distribution centre and same company. With prices such as these and attitudes, you can rest assured that I will not be going to this store again.
Reviewed by Jeff: 1.00 out of 10 on 4/13/2017
Your self checkout only takes credit or debit no cash.
So basically if I want to pay with cash I'm punished.
Sobeys doesn't seem to have that problem.
Their machines take cash.
Is this how it's going to be from now on?
Reviewed by lwp: 4.75 out of 10 on 4/12/2017
City/Location Reviewed: Mississauga
Loblaws advertised pork back ribs and pork tenderloin at $3.49/lb.
Neither item available at store at advertised price. Both items available at a higher price.
This is not the first time this has happened, but it will be the last.
Loblaws you have just lost a customer.
Reviewed by Carolyn T: 3.25 out of 10 on 4/10/2017
Recent issues with the PC Plus points card. They changed the passwords and then when I went to scan my card, they said call customer service. ~25-30min on the phone waiting to speak to someone, the automated system says they are too busy with other calls and disconnects. I then send a request to have the points reinstated and they tell me I should have presented my card. I say I did present my card but was told to call customer service because of this breach of security fiasco. They say that they will give me some points as a "good will gesture". It's 1/3 the number of points they owe me. This whole PCPlus card thing is such a scam. Their security is compromised and now they are blaming their customers. What kind of company messes up and then decides to cheat their customers of what is owed to them and calls it a "good will gestures"? I'm shopping at Longos from now on. Better produce and they treat their customers with respect.
Reviewed by Fran : 3.00 out of 10 on 4/2/2017
City/Location Reviewed: Toronto
I bought a bag of avocados 2 days ago from the Loblaws store in Bayview village. from 5 small avocados 3 were black inside and not edible. from outside it didn't look any different.
It seems they keep the avocados too long in their cold stocks. I believe the people running the store should check their stock once in while before putting them on shelves.
This is not the first time. And I also experienced milk going bad after 2 days which supposedly not even close to the expiry date. For each incident I won't be able to go back to Lablaws store to report it. Therefore I am coming to a decision to take my shopping somewhere else. With prices gone up I expect Lablaws store at Bayview village to carry hight quality products and not expired or rotten fresh products! definitely not happy customer!
Reviewed by Non-hostile customer: 7.00 out of 10 on 3/31/2017
City/Location Reviewed: Superstore Westboro
I know it's closing time for the store, but the attitude, Nick, the merchandise manager that approached me was VERY VERY hostile. It's easy to say, "sir, we're closing the store and we need non-employees to exit the store which is under our company policies"
Instead of assuming I'm a threat or about to hurt him. If you want me to recommend people to work at your establishment, I would appreciate that I be treated at least more decently like a normal person and not a criminal.
This treatment and having an employee escort me out in that manner. I will no longer assist in fundraisers or recommend people to work at This Superstore location.
Good job Nick, merchandise manager.
Reviewed by Peter: 7.00 out of 10 on 3/27/2017
City/Location Reviewed: NoFrills at Malvern Town Center
If you follow the above link you will get a clear picture of the pamphlet handed over to the customers.at Nofrills Malvern Town Center on 25th March 2017 by the cashiers.
Reviewed by Peter: 6.25 out of 10 on 3/27/2017
City/Location Reviewed: NoFrills at Tapscott
We have been regular customers at No frills Malvern Town Center, were quite satisfied by the products and the prices offered including efficient cashier services. However this incident during our last visit on Saturday 25th March 2017, left us in utter shock and total dismay. It was during the checkout process I was pushed to accept a pamphlet by the cashier for promoting a church. This promotion was nothing to do with your store or product endorsed by Loblaw’s. I noticed all the cashiers were doing the same. Not only was I shocked but could see the same reaction on the other customers too. On enquiring why such things happening I was told by the cashier that they are just following orders of the store management.The handouts clearly endorses support to a Filipino Canadian church.
I would like to know that how come such activities are happening in your company which seem to promote racism/ discrimination of other religion.
I always thought we Canadian do not support such environment for customers and employees.
I think we need to think twice before shopping and supporting your stores.
Reviewed by witchy: 6.50 out of 10 on 3/27/2017
City/Location Reviewed: Yarmouth, NS
Customer service with Superstore is good. Policies of Superstore are causing me to go to Sobey's and to Walmart.
I think that Loblaws have the idea that customers are imbeciles. Do they think we don't notice that we are being ripped off; i.e. I bought two pkgs. Twistos, 2 for $7, different flavors. Great. The same day I bought two pasta (Italian sauces) 2 for $7. Also different flavors. When I looked at my bill I was charged $3.99 each. Took it back and was told it was a bulk sale or some such thing and to get the special it had to be the same flavor. How is the customer to know that?
If you advertise, say two for $6.00, then buying one of the same item should be $3.00. You are ripping off your customers.
I might add I see a lot less people in Yarmouth's Superstore lately, and it is not my first choice of where to shop anymore.
P.S. Still like Joe.
P.P.S. Feel sorry for staff at Superstore as I think they sympathize with complaints but have to maintain a stiff upper lip.
Reviewed by Prudent shopper: 5.00 out of 10 on 3/20/2017
City/Location Reviewed: Guelph
Went to the Zehrs Hartslandand was browsing the meat section.Noticed that they were defrosting sausages and selling as fresh.Also they had beef tenderloin with no grade listed.Butcher wasn't sure what grade it was.I called head office and they said they would get back to me about it.One week later no comment.
Reviewed by glenn: 4.00 out of 10 on 3/15/2017
City/Location Reviewed: kitchener laurentian zehrs
I went to zehrs to day saw butter tarts on a shelf it had a price $1.99 so I went to pay for it and the teller said that's $5.00 I said but the price on the shelf said $1.99.i said I should get it for $1.99 cause some one made a mistake when priceing it.i left them there frustrated and said your policy changes every week.i used to shop there for grocerys every week not anymore .I now shop at Walmart where there policys never change.
Reviewed by Eric Daigle: 5.50 out of 10 on 3/9/2017
City/Location Reviewed: Maxi Fabreville
To whom it may concern,
I went today to your store, Maxi Fabreville, and I would like to mention the excellent customer service provided by Shana (Michel Fillion is the director). Shana had finished her day shift and was waiting for someone to leave the store. She realised that one of her colleague was overwhelmed by the number of customers waiting to be served at the fast counter. She jumped right in, even though her shift was over, to help her colleague by serving the waiting customers at the courtesy desk.
I would like to recognise her devotion and hard work for your company. I was truly impressed by her dedication. I hope someone within your company will recognise and congratulate her for the excellent impression she made on me about you company.
Bien à vous,
Reviewed by Emman: 6.25 out of 10 on 3/6/2017
City/Location Reviewed: Burlington, ON
I am 46 years old a Financial professional, living in Burlington community for several years and using Fortinos Super store for my regular shopping for years. The experience I had in the store at 2025 Guelph Line, Burlington, Ontario on Mar 05/2017, by 12ish in the noon was the worst and at most the unprofessional customer treatment what a the store manager can do to his customer.
Yesterday during my weekly grocery purchase, I finished all my produce purchase and went to pick some shaving products. I picked by shaving foam and going thru the price of the shaving cartridges and picked set of four for $ 22.00, later I move to pick the deodorant which is two isles from there and by then I realized that the shaving cartridge price may exceed my weekly budget and decided to leave it back. So I went back to that isles and left the shaving cartridge back on the top of the shelf where I took it from. When I started walking out from the isle, the store manager came and blocked me in the isle, I just smiled at him, but he was too serious and asked me "Are you the person who was checking for the shaving cartridge ?", I replied him yes, immediately he looked into my shopping cart and asked where is the shaving cartridge ? The way he was questioning me was very rude and it was just near the cash counters where all the customers where lined up for payment and everyone could see this. The store manger treated me like a shop lifter in from of all customers which was too unprofessional for a manger like him to treat their customer. I told him, that I left it back in that same place and immediately he moved from me and went to check if the shaving cartridge was there. I felt very humiliated and the way he treated me in front of the other entire customer. Just wondering in Fortinos is that a crime to pick a product and leave it back if you decide so ??
I just pick the rest what I need and left the store shortly. I hope yesterday would be the last day I shopped at Fortinos. I dint
Reviewed by Kim: 5.75 out of 10 on 3/2/2017
City/Location Reviewed: 250 The East Mall
I am reaching out to someone at head office as I am beyond frustrated right now with an experience I had at my local grocery store.
I have been dealing with your organization since it opened, and do my weekly shopping there, which is quite a lot considering I am shopping for a family of 4.
So here is the situation, I go into a line with my groceries, and I am met with a very unhappy cashier Deborah, as I am putting my groceries on the belt, she is talking to the cashier behind me asking where some other girl was, and that she is late to be relieved for her break, and how she wants a smoke, I thought this was completely unprofessional, but didn’t comment to her, as clearly she was in NO mood.
As she is packing my groceries, she is aggressively putting things into the bags, one example is pop with my bread, when I ask her not to do this, her reply was “ I know how to pack, I have been doing this for years” I told her I don’t care how long she has been doing this for, I do NOT want my bread in with my pop, I pay for the bags, so put it into another bag, she mumbled something under her breath and threw a bag at me.
Fine, I started packing my groceries, clearly not fast enough for Ms Personality, as she also continued to pack things, and again over do it. I told her that I have to carry these bags upstairs and would rather not have them over loaded, she didn’t even acknowledge my request. So I reached for the bag she was packing, and once again said, that is enough for that bag. Well she than slapped my hand, and aggressively pulled the bag towards her. Needless to say, I was NOT happy, and when I told her how dare she put her hands on me, she replied. “ I need to count the bags, you cannot touch them”
As I told her how unprofessional she was, and how I will never come to her aisle again, she replied and I quote” don’t bother coming back at all, we don’t care”
Well I am sure she doesn’t speak for your entire organization, but how dare she tell a customer this??? By
Reviewed by studmunnner: 1.00 out of 10 on 2/27/2017
City/Location Reviewed: zehrs kitchener laurentian plaza
On sunday feb 26/2017 I went to zehrs on Ottawa street where I usely shop I picked up some grocerys headed to the do it yourself check out.i looked at computure screen there was a picture of a dollar bill with a line threw it I said to cashier what does that mean she said you cant use cash to pay for your items till 730 am.i said that's dumb dropped my grocreys there and walk out pissed off.so I said when did that rule start she said Thursday feb 23 /17 .so I went to Walmart where they except cash from 7am till 11pm.so why does zehrs make new rules with out informimg customer .
Reviewed by Nicole: 4.25 out of 10 on 2/21/2017
City/Location Reviewed: Stratford, ON
I used to be an employee at the stratford store so I give the staff quite a bit of slack considering I know what they go through but I purchased a juice from the refrigerated produce section and only when I came to find out I had food poisoning did I look at the best before date and it was for FEBRUARY 04/2017 which is absolutely disgusting considering I bought it on the 18th. I think stratfords produce department can do much better. It's not that hard to check expiry dates properly
Reviewed by Sandra adler: 4.25 out of 10 on 2/19/2017
City/Location Reviewed: Bathurst and st clair
Not impressed with the staff. Had my purse stolen last Saturday manager couldn't care less. Would not look at security tape. Told me to call police. Never even took my name and number to follow up. When I went back two days later to speak to actual manager he had not even heard about the incident from his subordinate. Said he would follow up never heard from him. This is unacceptable. Ladies do not leave your purse in shopping basket for one second! This store location sadly has lots of derelicts.....be very careful I am so disappointed with the customer service and this being their flagship store!!!!!
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