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Loblaws Complaints

Loblaws Complaints

Loblaws is a supermarket chain with over 70 stores in Canada, headquartered in Brampton, with stores across Ontario and Quebec. Loblaws is a division of Loblaw Companies Limited, Canada's largest food distributor.

Loblaws Customer Complaints and Reviews

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Latest Loblaws Complaints and Reviews


Reviewed by Mrs Bette Ann Paradine: 4.00 out of 10 on 12/3/2017
City/Location Reviewed: Etobicoke
Just returned from picking up a pre-ordered bakery item for grandson’s 8th Birthday. Waited interminably at bakery counter but was then informed the pick-up was at the back of store in bakery section...no one there. Finally was served but order was not yet ready. (Ordered for noon, now after 1pm) Server did not know how to cost the item (8 decorated cupcakes) Found another person who gave some instructions. Picked up a few more items, thankfully not many. Went to checkout where there was a lineup but got served. Checkout person doubled price of item as in two containers although there was one bill with barcode. Then he could not adjust what was on the screen to correct error. Called for help (line behind me getting restless) Cashier at next desk tried to help as no assistance coming. She too could not seem to make correction. Finally managerial help arrived. She too had no luck in making correction. Decision to void entire transaction and start again. Unloaded thankfully few items and rescanned everything. Finally on my way with scowls from those kept waiting. Will I pre-order anything in the future to save time? I don’t think so!!! I felt truly sorry for the young man trying his best to serve me.

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Reviewed by alexander: 6.25 out of 10 on 11/23/2017
City/Location Reviewed: ajax
i recently went to the ajax rcss to buy things for a greycup party and 3 of the 8 things i needed they didn't have!! i wanted sandwhich trays which they dont sell and needed lots of spitz sunflower seeds and a few bags of stacies pita chips and they had none!! why do they not have sunflower seeds? every store i have ever gone to has spitz sunflower seeds??? every time i have shopped there they had sunflower seeds and stacies in the lobby on a big chip display and this time everything was gone! i asked an employee and they said the store manager had it all removed and that the store doesn't have any anywhere!!!

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Reviewed by J: 4.75 out of 10 on 11/1/2017
City/Location Reviewed: Moose Jaw
My roommate and I were doing our monthly shopping at Superstore, Moose Jaw. At the end of our check out we told the Cashier (Tammy) that we would like to each pay half of the bill. She reached for a small calculator and divided the amount and my roommate wanted to pay first. At this time, I was making sure that each half payment was correct, and this was as a result of an error that a cashier made last month with our half payment. I reached for the cashier's small calculator to assure myself that the amount was correct. While holding the calculator, the cashier (TAMMY), grabbed the calculator from my hand and started to get upset and said " I know how to use a calculator, damn it". I started to get upset, as I was totally taken by surprise that she would be so rude to do what she did and make such utterances. She did not even asked if the total I got matches the one that she got, or even tried another approach to the situation since she felt that I did not trust her calculation. We started to have a big quarrel inside the store as I felt so insulted by her actions. We quarreled back and forth and she shouted that I should shut up and how much she wants to quit the job and she behaved in a manner that makes me not want to go back there. Of course, I was upset, and I quarreled with her too out of anger because she made no attempt to find out why I did not trust her calculation or simply, what was the reason behind my action. Her supervisor on duty at the time walked over to me and I said to her that Tammy is very disrespectful and needs to be trained in good customer service, and her answer to me was that, "you are the one I heard from across the floor", with no attempt to find out what caused the shouting. I WILL NEVER SHOP AT SUPERSTORE AGAIN! I believe the action from the cashier and her supervisor was very disrespectful and dismissive and I will spend my money at another grocery store that value customers and treat them with respect.

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Reviewed by Daha: 3.50 out of 10 on 10/12/2017
City/Location Reviewed: Collingwood
Along with our grocery purchase, my wife purchased a piece of clothing. The following day the item was returned because it did not fit.The clothing item and groceries was paid for with a debit card. The lady at customer service told us we would have to bring it back to the Joe Fresh counter for a refund.My wife and I are both handicapped and in our 80s. What is customer service for? She did not even try to be helpful with this 2 minute transaction and we had to walk all the way to the back of the store where the girl there helped us in litterly 2 minuites.Then of course we had to walk all the way back. I won't say we will not at some time purchase more groceries, not soon, but we will not be purchasing clothing again.

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Reviewed by Jason: 3.50 out of 10 on 10/11/2017
City/Location Reviewed: Gloucester loblaws 1081
Hi there I went to the Floral section at 1081 Gloucester loblaws store , I was treated by an older Lady called Nellie I ask her if she new what kind of flower I had and wanted to buy , her response was "Oh you don't know you don't know not my problem and he rolled her eyes and left her section completely . It turns out I went the floral manager Robin he helped me out and he was great but Nellie was rude and disrespectful and did not seem to know anything about flowers , if she doesn't know then he should not be in that section !! In the past too I have seen in her section he leaves for hours and does not come back in a customer point a view it's frustrating!!

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Reviewed by MG: 8.00 out of 10 on 10/6/2017
City/Location Reviewed: Toronto-Eglinton E/Dunfield
This is a very new store,..great location, beautiful store, but,... This store is regularly completely out of sock of Organic eggs. I've been in 3 days in a row,...no organic eggs. Last month during one week it was 5 days in a row completely out of stock. The Shopper's Drug Mart (owned by Loblaws) several blocks away is never out of stock of large Organic eggs (I'm looking to purchase extra large Organic eggs) So what gives with regular the out of stock problem?

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Reviewed by M: 1.00 out of 10 on 9/29/2017
City/Location Reviewed: Whitehorse,Yukon
Shoot forgot to say this complaint is from Whitehorse, Yukon about your DISGUSTING MEAT DEPARTMENT!!

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Reviewed by M: 1.00 out of 10 on 9/29/2017
City/Location Reviewed:
I would get rid of your meat supervisor. So groused out with the smell and appearance of that meat that is put out for sale. The only place we will buy from in your store is the deli. The man and his staff are always so out going and very helpful. Love the way he keeps his department so clean and organized. Don't have to second guess if we should buy anything from there.

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Reviewed by Hpm: 5.50 out of 10 on 9/29/2017
City/Location Reviewed: Toronto
I'm not complaining about a specific store, but about the PC plus points. Loblaws now starts their sales on Thursdays, but for some reason, can't send out the points email intuit Friday morning. And even the Friday email is coming later and later - I have been screwed out of my points 2 weeks in a row because I'm shopping at 10am on Friday, and the email doesn't come until about 10:45 am. LOBLAWS SHOULD BE SENDING THE EMAILS LATE WEDNESDAY OR AT MIDNIGHT. Can't understand why they don't, other than they want to screw customers out of their points. Getting missed points is ridiculous and involves going thru your receipt line by line, over the phone with customer service. And customer service told me this won't change until they get enough complaints so if you want your points, start complaining!

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Reviewed by huron: 6.25 out of 10 on 9/28/2017
City/Location Reviewed: Richmond Hill, Ontario
I am submitting general comments re: how Loblaws is losing customers to the competition: -on Fridays when a lot of people want to shop, there is old dated bread, fish, produce still on shelfs -always an issue with poorly stocked shelves regardless of the day of the week -items on special are just missing despite my being there on the first day of the new flyer, when asked why, I was told that the delivery truck only comes on Saturdays for this store , doesn't that strike you as an odd approach if you want to maximize sales -can go weeks with the same SKU missing or the computer at head office accepts inputs incorrectly e.g. store puts in Natrel skim milk but computer at head office lists it as 2%, as a result this store is always out of Natrel skim milk -now they own Shopper's, senior's discount day is Thursdays - discount is 20%, has anybody else noticed how "miraculously" loads of items you would buy on Thursday are now on sale for 10% off and by the way there is "no seniors' discount on sale items", interestingly on Friday all the sale stickers disappear...... -let me know if you want to have real consumers' advice you on how to maximize your sales and keep your customers loyal!

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Reviewed by Jill: 5.75 out of 10 on 9/28/2017
City/Location Reviewed: Whitehorse
I was shopping in the meat department and there was a terrible smell. Turned me right off from buying anything

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Reviewed by Alexander: 4.75 out of 10 on 9/25/2017
City/Location Reviewed: Whitehorse
I bought a pack of nice name sausage, and there was a hair growing from one of sausage. I wrote complaints to Loblaws by email, no respond. I went to the store and showed the sausage to customer service personal, and she said " so, what do they ou want me to do with it ". Wow, really?

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Reviewed by pissed off: 1.00 out of 10 on 9/21/2017
City/Location Reviewed: Bayview and moore
Just when it can't any worse, they surpassed in lousy customer service. I really can't believe that it can be so bad. Understaffed, past sell by dates on shelves, no representation at meat counter notwithstanding long line ups waiting to buy meat and fish. Can't believe that the store will be around much longer. What we need is a Longo to go in and show Loblaws how to do it. Next time i pass a Loblaws I will just drive on. Buy meat from a Meat Store, new ones opening on Bayview, fresh fruit and veg from small outlets along Bayview, what a pleasant experience you will have

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Reviewed by sam: 7.00 out of 10 on 9/20/2017
City/Location Reviewed: elmvale ottawa on
Dirty store Elmvale Loblaws Ottawa Baskets filthy and full of garbage one sales clerk heard saying the F word Fruit section terrible Every time I go there I ask myself why?? PC points I guess. But no more will I venter in that dirty disgusting store.

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Reviewed by kay: 4.75 out of 10 on 9/19/2017
City/Location Reviewed: Bridgewater, NS
I am a loyal customer of the store and normally defend it when others are saying negative things about it and their policies. However, I am not happy with recent inconsistencies which I have noticed at the store with regards to charging more for a different flavor of a product example ie friskies cat food but of the same brand name. I have checked several products in the store and there is no consistency some new flavors on products are the same price as others some are not....I asked for an explanation and was told someone would call me but this is common practice. To me this is the same as saying Farmers ice cream if you want a strawberry instead of a vanilla or a chocolate you would pay more. Obviously they can't even give an explanation as to why since I did not receive a call. Does common practice at the store make this ok. I have checked out sobeys pricing and it does not seem to have this same "common practice" what does this say for the store.

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Reviewed by Disgruntal client: 1.00 out of 10 on 9/19/2017
City/Location Reviewed: all
When you think it can't get any worse, Loblaws again comes to the top of the list yet again. I don't shop there anymore, I now boycott Shoppers Drug Mart and Holts. I have them on my restricted list of securities i hold with my investment company. All dissatisfied shoppers should express you feelings and maybe we can get our old Loblaws back

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Reviewed by Helene: 1.00 out of 10 on 9/19/2017
City/Location Reviewed: Moore park/Bayview Toronto
The only reason i gave you a 1 of 10,was there were no numbers for minus 1. When I think it can't any worse you never seem to amaze me that it does. I don't like most of the President Choice products, especially in the Keuring coffee section, Lavazza was probably the best coffee ever, guess what no longer stocked at Loblaws. I threw out your PC choice. Customer service at Loblaws is an oxymoron. Today i purchased a chicken salad with noodles, clerk did not know the code, yelled to a colleague, who told her the code. I could not believe the price. I stopped off at Metro who also sells this salad, and asked them to weigh my purchase, I paid 7.80 at Loblaws, and the cost a Metro was $3.48. I am now done with Loblaws, you meat is terrible and I will do all my shopping at Summerhill, I already cut you out at Shoppers Drug mart get better service elsewhere. What a pity after 45 years, i can now say i am done

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Reviewed by Shorty212: 5.50 out of 10 on 9/18/2017
City/Location Reviewed: Barry's Bay Valumart
There in one manager in the valumart that is a pervert and gives away perfectly good food for free. Now I don't think this is showing good work ethics. And I think something should be done about it. But see the people that work there done wanna say anything because they done wanna lose their jobs so that's why I took the time to write this review. Something's needs to be done and someone needs to look into the.

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Reviewed by Cheri Dempsey: 5.75 out of 10 on 9/4/2017
City/Location Reviewed: Angus
My complaint is about the Refuel location in Angus. On several occasions, people enter this gas station from the WRONG WAY! They get upset when I refuse to move after blocking them in. Not my problem. The staff should shut down the pump and refuse them when this happens. Total ignorance on both sides. How do you plan on dealing with this problem? There are signs and large arrows. Why are the staff not enforcing this? Instead, I'm made to feel like I've done something wrong and have people yelling at me? That's not right.

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Reviewed by Vivian Cothros: 1.00 out of 10 on 8/28/2017
City/Location Reviewed: London Masonville
My complaint is not about a particular product. It's about the dismal customer service at the Loblaw Masonville in London ON. The whole shopping experience was bad to the extent that I will avoid this store like the plague. I've been shopping at Loblaws for more than 37 years, and there is nothing special anymore about it. I'd rather go to the Farmboy or the Sobeys which are all in the neighborhood and they actually seem to care about paying attention to customer's needs. Briefly, this morning at Loblaw Masonville: no person at the coffee counter, the deli person in noticeably bad mood, the cashier (only 2 open) had a short line but it was a 10 minute wait because she had to take care of some issue with points with another customer. Not an apology for wasting the time of other customers, not a hello or a thank you for shopping here, another one in noticeably bad mood. In short, you have lost a customer for lack of good service. PS: no score stars should be given but there was no other way to fill this awkward form.

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