|Loblaws is a supermarket chain with over 70 stores in Canada, headquartered in Brampton, with stores across Ontario and Quebec. Loblaws is a division of Loblaw Companies Limited, Canada's largest food distributor.
Loblaws Customer Complaints and Reviews
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Latest Loblaws Complaints and Reviews
Reviewed by lilos: 6.25 out of 10 on 10/23/2016
City/Location Reviewed: toronto
Why is your programme designed to charge sales tax (13%) on the purchase of CiCi telephone cards, I purchased one at NoFrills on Younge St, Centre Point Mall and was charged, This is illegal, kindly review and please acknowledge this email. Thank you.
Reviewed by whocares: 4.75 out of 10 on 10/22/2016
City/Location Reviewed: 01066 east mall amd burnhamthorpe
I was at the self checkout today at 5:07pm with my 2 small children and mother. I kept hearing a phone ringing and couldn't figure out where, when I located it, it was near the bottom of a cart full of items left right beside the checkout and nobody in sight. Assuming someone had lost their cell phone, I picked it up. It turned out that this phone "belonged" to loblaws as I explained to the other person on the where I was located and they could pick it up
Reviewed by Dede: 6.00 out of 10 on 10/13/2016
City/Location Reviewed: Winnipeg
On October 16/16 @4:45 I purchased a bag of raw well on shrimp 16/20 PCs 300g. This was to be my Friday night treat . I counted the shrimp only to find that this was the 3rd time that there was only 13. I was not able to weigh the shrimps so I don't know if they weighed 300 g. I they weighed 300g. OK. But this is clearly false advertising. The ecu # is6024900959 purchased at the Superstore #1505 on Mcphillips st Winnipeg Manitoba
Reviewed by Maurry: 2.50 out of 10 on 10/8/2016
City/Location Reviewed: Coquitlam
I went to superstore on Westwood street at coquitlam today to fill the prescription. There are only two customers at drop off counter but I have to wait more than 20 minutes. The problem for this company is these people working at drop of counter are so inefficient. I think they get paid for hours not for how much work they have done. Then I got served and was told I have to wait for 30 minutes. I have only one medication. I came back to pharmacy after 35 minutes and was told it is not ready. I have to wait again. It reminds me one year ago I tried to fill the prescription at Extra Foods in maple ridge. At lunch break I went to there. The girl working at drop off counter just talked so much and tried to kill the time on purpose. I was on line for 30 minutes but still has not been served. She is very friendly but I would be more appreciated if she respects other people's time. Finally like other two customers we just left.
This is a problem for pharmacy of this company. I learned my lesson. I appreciate their politeness but I can't afford to wait that long. I have to go.
Reviewed by MyMother: 3.25 out of 10 on 10/7/2016
City/Location Reviewed: Keswick
This is referring to the Zehrs Store in Keswick. We rarely shop at Zehrs anymore due to the high prices and lack of sales items but my mother likes to go there because it's close and she says she gets her exercise walking there. Today she stood in line for over twenty minutes at the 1 to 12(?) item cashout because there was only one clerk on duty there. The other clerks were all busy with shoppers that had more than 12 items. A few people left their carts and walked out and I advised my mom to just leave the shopping to us from now on and we will get what she needs at Walmart.
Reviewed by customer: 6.25 out of 10 on 10/7/2016
City/Location Reviewed: Saskatchewan
Prescriptions should be not put on outside of bag what a person picks up for confidentiality when picking up so others cant see as well as if need someone to pick it up its not there on outside stapled for others to see . Thats not confidential!
Reviewed by Ghanesh Das: 7.00 out of 10 on 10/3/2016
City/Location Reviewed: Toronto
Our family recently tried Loblaws SKYR Iclandic yogurt and didn't like it - it was way too thick. We also recently went to Iceland and tried "real" Icelandic SKYR yogurt and realized how good and creamy it was. Loblaws should really try and improve this product, as it is NOT a good reflection of what Iclandic yogurt is supposed to be.
Reviewed by kiki: 5.50 out of 10 on 9/29/2016
City/Location Reviewed: Manulifecentre / Toronto/ Canada
Check out cashier #4/ at ManulifeCentre Toronto/ Canada. date thursday 29th of September /1030 am
The cashier was abrupt.. I asked her if she was OK.. sort of threw the 2 remaining products on the counter
She said I told you not to move the products .. the belt will do that.
I said perhaps it was the way it was said?... I told you 3 times she said ..
no apologies needed I guess...and yelling at a customer in a lineup is not good.
I said do you want me to leave the groceries here?... She said I dont care what you do. and began talking to the next customer behind me....
Well Ok a bad day?... perhaps she was not aware that she was unpleasant to a paying customer....? She would not have talked like this if I was a male customer..of this I am sure.
........... saying sorry would have been fine with me.
But no, she made the situation even worst.
I mentioned the situation to a manager and she said she was sorry.
That cashier was deliberately rude and nasty..... dont know why?..
I do spend a lot at Loblaws in groceries.... this was not necessary..
Please confirm with a reply.
Reviewed by Brandie: 2.50 out of 10 on 9/28/2016
City/Location Reviewed: Caledonia
September 28, 2016
Date of occurrence September 27, 2016 approximately 7pm. Location was Zehrs in Caledonia, Ontario.
Approached the deli counter with my child. The female employee was washing a black mesh looking mat (I’m assuming it was used as some sort of strainer) in the large sink with her back to me. After a couple of minutes, she noticed me and came over. I asked her for a piece of Kielbasa and watched as she took out a knife a cut a piece and then weighed it and put it in a bag and handed it to me. The bag was wet with a clear fluid. I did not take it from her but asked her if she could “please change her gloves and cut me a new piece of kielbasa” She then huffed, gave me a dirty look then said “it’s just food grade disinfectant!” I said “I’m not trying to make you mad, I am just trying to be safe.” The employee then responded with “If you don’t work with it then YOU don’t understand! It’s safe!”
I am shocked that your employee not only doesn’t change their gloves when cleaning something probably littered with bacteria, but also thinks it’s perfectly safe to serve me food with disinfectant on it.
I would like a response to my email and like to know what action plan you have to better train your employees.
Reviewed by Marie: 4.75 out of 10 on 9/27/2016
City/Location Reviewed: Ottawa
This is regarding the Loblaws located at 100 McArthur Ave in Ottawa Ontario. I have noticed lately that the shelves are left empty. This is not normal for a store that is opened 24 hours a day to not have products restocked on shelves. I usually go to Loblaws 2-3 times a week and it has been about 2 months that some products have not been restocked (ex: pasta sauce, tassimo coffee, etc).
Also, customers should always look at the expiry dates when buying greek yogurt at that store as most of the time all of the yogurt is expired by several days.
Reviewed by Roopi: 6.25 out of 10 on 9/26/2016
City/Location Reviewed: Timmins
The farmers market brand of carrot cake is the best.
I have eaten all types of cakes, pastries, crumbles pizza buns, croissants.
I had to comment I love farmers market products please let this company know all their products are excellent. Thanks for carrying this item.
Reviewed by giorgia: 4.00 out of 10 on 9/26/2016
City/Location Reviewed: Dupont and Christie, Toronto
Today September 26, 2016 (1:40 pm) I was ready to cash out at an open cash register with no line and the young unpleasant bored cashier named Alison told me to go to the express line instead, even though her cash register had no customer at all and her light was on. I responded that the express line was very busy and that was not "express" at all and that her cash was supposed to be open, since the light was on. She still did not take her spot on the open cash register and I had to go line up in another one beside her.
A simple situation like this, if handled with arrogance and attitude by the cashier, can spoil a customer's loyalty, because it shows how employees are not trained on basic good manners.
Please instruct Alison on being nice to people who bring money to the store.
Reviewed by Sheneece: 8.25 out of 10 on 9/26/2016
City/Location Reviewed: North Vancouver Loblaws CityMarket
I bought a container of your "From Our Chefs" Thai Coconut soup. I used to have this soup all the time last winter. This time, after microwaving a bowl, I noticed that you have changed the recipe by taking out the rice and chicken aka all the substance. I was very disappointed that your higher end grocery store would cut back costs on soup. It used to be delicious, and now it is a cream broth with a few veggies.
PS. It also tastes like chemicals now.
Reviewed by ahuva: 6.50 out of 10 on 9/23/2016
City/Location Reviewed: Toronto, Loblaws and Bathurst & St. Clair
I was trying to park at my usual Loblaws today. There was no parking in the main garage, so I went upstairs to the second level. When I got there, there was a man directing traffic and holding a stop sign. I saw the car ahead of me pass him, so I motioned to ask him (I thought it was pretty clearly) if I could proceed, and he nodded. When I started driving forward, he approach my car and started to yell very rude and demeaning things at me, including asking me if I could read and calling me a "stupid girl with a fancy car and no brain". I closed my windows, and he motioned for me to open them again, just so he could say, "how old are you, 16?" (I'm 24), which I thought was quite inappropriate. He also gave me no instruction as to where I should be going. It wasn't until another employee came to tell me I could turn around that I was able to move anywhere. He made me wait (as well as hold up the traffic behind me) for about 5 minutes just so he could yell at me. I'm not sure whether the individuals directing traffic are employed by Loblaws, but this was a really upsetting experience and I didn't know who else to tell. I was thankfully not too disturbed by this, but I consider his behaviour to be verbally abusive and I do not wish for others, especially young women, to have to deal with this. Thanks very much for hearing me out.
Reviewed by Lil: 6.25 out of 10 on 9/19/2016
City/Location Reviewed: Empress loblaw
I was there on September 19 in the morning. I asked the sushi lady if she can make me a sushi with just cucumber & crab meat. I had to ask her three times to make it before she acknowledged me. She finally asked the other sushi lady to make it who also didn't want to make it. When I got the sushi it was ver disappointing. She really doesn't care about how she should make the sushi. I will never buy my stuff there again & I will tell all my friends not to go there. Extremely poor customer service. Very frustrating to go there. She should not be working there.
Reviewed by Sadia: 8.50 out of 10 on 9/2/2016
City/Location Reviewed: Kingston, loblaws princess
To whom it may concern,
Around 21:20 i went to loblaws to get my baby milk,2% milk, and water bottles. As soon as i went to express lane 1-12 items chalsea told me that she is closed even though she didnt put any closing sign i dont mind if she didnt put any sign. She refuse another customer after me as she was chinese but then she served white lady. She discriminated me and didnt serve me because i was wearning my country clothing and i am asian . Your employee is a racist. I will never ever recommend anyone to go to loblaws in kingston again. Worse experience ever. Kindly take a serious action or tell your employees that if they are close they are close for everyone not for some people.
Reviewed by Crusher2509: 7.75 out of 10 on 8/31/2016
City/Location Reviewed: Creston, BC
I just left Extra Foods in Creston. There was an item I had to exchange and was willing to pay any difference. The customer service rep was really ignorant about the exchange. Her name is Joanne. Since there are two Joanne's in that store I will describe her. Full figured, dark short hair and very nasty. We spend thousands of dollars in purchases at this store. I do not appreciate being treated like a second hand citizen. I think more training in customer service for this employee would be a good idea. I have heard many complaints about her and I think she should be thankful for her job. Another employee looked after me and she was very gracious and made the exchange without any problems.
Reviewed by nat: 4.00 out of 10 on 8/31/2016
City/Location Reviewed: montreal
This weeks circular advertised tomatoes and peppers in 25lbs cases for 7.99 i went to several stores and called everyday for availability and no one had this item. is it your policy to waste peoples time and money. they gave a rein check in one of the stores but i called them after i left and they said they were never going to get product therefore again they would have made me waste my time to go back!!!!!!! what is the point of a rain check if it is not going to be honoured????
Reviewed by The Lost Sale: 4.75 out of 10 on 8/21/2016
City/Location Reviewed: Hull
Every time I go to the Loblaws on Le Plateau, Hull, Quebec, I find that there's a significant difference between prices charged at check-out and the prices posted on the shelves. Often the check-out prices are $2-$3 higher per item. Having been a loyal customer since that store opened, I took the initiative to meet with the manager in person several months ago to draw attention to how the problem was undermining customer confidence in the store and to encourage him to take steps to ensure the store complies with the spirit and laws of the Federal Competition Bureau. He made a lot of excuses, which sounded like he was trying to persuade me that he was merely incompetent, but I explained that in the past, I had shopped regularly at that store because it had previously been well-managed and in compliance with the federal laws and guidelines. Since my meeting with the manager, the only the only difference I've noticed is the shelf signs have become even more misleading at that store. Regardless of whether these practices are due to incompetent management or a deliberate intent to mislead the customers, I'm writing to advise Customer Relations that the Le Plateau store in Hull is an embarrassment to Loblaws as a company.
Fortunately for me, there are a lot of other grocery stores opening up in this area. Rather than shop at a store where I can't trust the prices, it's no great inconvenience to me, personally, to do my grocery shopping at a store more worthy of my confidence and loyalty.
Reviewed by cb: 4.75 out of 10 on 8/20/2016
City/Location Reviewed: hanmer
I just moved here and had my meds transferred to wadland pharmacy at Neils Independent grocers in Hanmer. One of my meds is tylenol 4 which I take two twice a day. When I opened the bottle and got two out I noticed one was smaller than the other, so I poured them all out and found 4 of these small ones . I went back to the pharmacy and asked to speak to the pharmacist (Lise Beaudet) and asked her what they were. She told me they were regular tylenol. I asked her why they would put 4 regular tylenol with my tylenol 4 . Then the interrogation came . Perhaps I put them in there by mistake!!!!!!. She then said she has two people counting out narcotics. I dont care if she has 20 people counting them ,someone made a mistake and it certainly wasnt me . I was totally humiliated that I was more or less being called a liar. I always thought the customer came first ,but I guess not at this pharmacy.. I then asked for the head office phone number ,Lise gave me the number of a Laurie Dennell who never called me back.. so if nothing is done about this incident I will change pharmacy's.
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