|Loblaws is a supermarket chain with over 70 stores in Canada, headquartered in Brampton, with stores across Ontario and Quebec. Loblaws is a division of Loblaw Companies Limited, Canada's largest food distributor.
Loblaws Customer Complaints and Reviews
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Latest Loblaws Complaints and Reviews
Reviewed by Marie: 4.75 out of 10 on 9/27/2016
City/Location Reviewed: Ottawa
This is regarding the Loblaws located at 100 McArthur Ave in Ottawa Ontario. I have noticed lately that the shelves are left empty. This is not normal for a store that is opened 24 hours a day to not have products restocked on shelves. I usually go to Loblaws 2-3 times a week and it has been about 2 months that some products have not been restocked (ex: pasta sauce, tassimo coffee, etc).
Also, customers should always look at the expiry dates when buying greek yogurt at that store as most of the time all of the yogurt is expired by several days.
Reviewed by Roopi: 6.25 out of 10 on 9/26/2016
City/Location Reviewed: Timmins
The farmers market brand of carrot cake is the best.
I have eaten all types of cakes, pastries, crumbles pizza buns, croissants.
I had to comment I love farmers market products please let this company know all their products are excellent. Thanks for carrying this item.
Reviewed by giorgia: 4.00 out of 10 on 9/26/2016
City/Location Reviewed: Dupont and Christie, Toronto
Today September 26, 2016 (1:40 pm) I was ready to cash out at an open cash register with no line and the young unpleasant bored cashier named Alison told me to go to the express line instead, even though her cash register had no customer at all and her light was on. I responded that the express line was very busy and that was not "express" at all and that her cash was supposed to be open, since the light was on. She still did not take her spot on the open cash register and I had to go line up in another one beside her.
A simple situation like this, if handled with arrogance and attitude by the cashier, can spoil a customer's loyalty, because it shows how employees are not trained on basic good manners.
Please instruct Alison on being nice to people who bring money to the store.
Reviewed by Sheneece: 8.25 out of 10 on 9/26/2016
City/Location Reviewed: North Vancouver Loblaws CityMarket
I bought a container of your "From Our Chefs" Thai Coconut soup. I used to have this soup all the time last winter. This time, after microwaving a bowl, I noticed that you have changed the recipe by taking out the rice and chicken aka all the substance. I was very disappointed that your higher end grocery store would cut back costs on soup. It used to be delicious, and now it is a cream broth with a few veggies.
PS. It also tastes like chemicals now.
Reviewed by ahuva: 6.50 out of 10 on 9/23/2016
City/Location Reviewed: Toronto, Loblaws and Bathurst & St. Clair
I was trying to park at my usual Loblaws today. There was no parking in the main garage, so I went upstairs to the second level. When I got there, there was a man directing traffic and holding a stop sign. I saw the car ahead of me pass him, so I motioned to ask him (I thought it was pretty clearly) if I could proceed, and he nodded. When I started driving forward, he approach my car and started to yell very rude and demeaning things at me, including asking me if I could read and calling me a "stupid girl with a fancy car and no brain". I closed my windows, and he motioned for me to open them again, just so he could say, "how old are you, 16?" (I'm 24), which I thought was quite inappropriate. He also gave me no instruction as to where I should be going. It wasn't until another employee came to tell me I could turn around that I was able to move anywhere. He made me wait (as well as hold up the traffic behind me) for about 5 minutes just so he could yell at me. I'm not sure whether the individuals directing traffic are employed by Loblaws, but this was a really upsetting experience and I didn't know who else to tell. I was thankfully not too disturbed by this, but I consider his behaviour to be verbally abusive and I do not wish for others, especially young women, to have to deal with this. Thanks very much for hearing me out.
Reviewed by Lil: 6.25 out of 10 on 9/19/2016
City/Location Reviewed: Empress loblaw
I was there on September 19 in the morning. I asked the sushi lady if she can make me a sushi with just cucumber & crab meat. I had to ask her three times to make it before she acknowledged me. She finally asked the other sushi lady to make it who also didn't want to make it. When I got the sushi it was ver disappointing. She really doesn't care about how she should make the sushi. I will never buy my stuff there again & I will tell all my friends not to go there. Extremely poor customer service. Very frustrating to go there. She should not be working there.
Reviewed by Sadia: 8.50 out of 10 on 9/2/2016
City/Location Reviewed: Kingston, loblaws princess
To whom it may concern,
Around 21:20 i went to loblaws to get my baby milk,2% milk, and water bottles. As soon as i went to express lane 1-12 items chalsea told me that she is closed even though she didnt put any closing sign i dont mind if she didnt put any sign. She refuse another customer after me as she was chinese but then she served white lady. She discriminated me and didnt serve me because i was wearning my country clothing and i am asian . Your employee is a racist. I will never ever recommend anyone to go to loblaws in kingston again. Worse experience ever. Kindly take a serious action or tell your employees that if they are close they are close for everyone not for some people.
Reviewed by Crusher2509: 7.75 out of 10 on 8/31/2016
City/Location Reviewed: Creston, BC
I just left Extra Foods in Creston. There was an item I had to exchange and was willing to pay any difference. The customer service rep was really ignorant about the exchange. Her name is Joanne. Since there are two Joanne's in that store I will describe her. Full figured, dark short hair and very nasty. We spend thousands of dollars in purchases at this store. I do not appreciate being treated like a second hand citizen. I think more training in customer service for this employee would be a good idea. I have heard many complaints about her and I think she should be thankful for her job. Another employee looked after me and she was very gracious and made the exchange without any problems.
Reviewed by nat: 4.00 out of 10 on 8/31/2016
City/Location Reviewed: montreal
This weeks circular advertised tomatoes and peppers in 25lbs cases for 7.99 i went to several stores and called everyday for availability and no one had this item. is it your policy to waste peoples time and money. they gave a rein check in one of the stores but i called them after i left and they said they were never going to get product therefore again they would have made me waste my time to go back!!!!!!! what is the point of a rain check if it is not going to be honoured????
Reviewed by The Lost Sale: 4.75 out of 10 on 8/21/2016
City/Location Reviewed: Hull
Every time I go to the Loblaws on Le Plateau, Hull, Quebec, I find that there's a significant difference between prices charged at check-out and the prices posted on the shelves. Often the check-out prices are $2-$3 higher per item. Having been a loyal customer since that store opened, I took the initiative to meet with the manager in person several months ago to draw attention to how the problem was undermining customer confidence in the store and to encourage him to take steps to ensure the store complies with the spirit and laws of the Federal Competition Bureau. He made a lot of excuses, which sounded like he was trying to persuade me that he was merely incompetent, but I explained that in the past, I had shopped regularly at that store because it had previously been well-managed and in compliance with the federal laws and guidelines. Since my meeting with the manager, the only the only difference I've noticed is the shelf signs have become even more misleading at that store. Regardless of whether these practices are due to incompetent management or a deliberate intent to mislead the customers, I'm writing to advise Customer Relations that the Le Plateau store in Hull is an embarrassment to Loblaws as a company.
Fortunately for me, there are a lot of other grocery stores opening up in this area. Rather than shop at a store where I can't trust the prices, it's no great inconvenience to me, personally, to do my grocery shopping at a store more worthy of my confidence and loyalty.
Reviewed by cb: 4.75 out of 10 on 8/20/2016
City/Location Reviewed: hanmer
I just moved here and had my meds transferred to wadland pharmacy at Neils Independent grocers in Hanmer. One of my meds is tylenol 4 which I take two twice a day. When I opened the bottle and got two out I noticed one was smaller than the other, so I poured them all out and found 4 of these small ones . I went back to the pharmacy and asked to speak to the pharmacist (Lise Beaudet) and asked her what they were. She told me they were regular tylenol. I asked her why they would put 4 regular tylenol with my tylenol 4 . Then the interrogation came . Perhaps I put them in there by mistake!!!!!!. She then said she has two people counting out narcotics. I dont care if she has 20 people counting them ,someone made a mistake and it certainly wasnt me . I was totally humiliated that I was more or less being called a liar. I always thought the customer came first ,but I guess not at this pharmacy.. I then asked for the head office phone number ,Lise gave me the number of a Laurie Dennell who never called me back.. so if nothing is done about this incident I will change pharmacy's.
Reviewed by cardvark: 10.00 out of 10 on 8/18/2016
City/Location Reviewed: ottawa
Hi, just wanted to comment on your new president choice lemon/watermelon soft drink. I think that it's out of this world, crisp, refreshing with an ultimate explosive taste.ten thumbs up., .Cardvark
Reviewed by garys: 4.00 out of 10 on 8/15/2016
City/Location Reviewed: independant store, port hope, on
I was shopping in the bakery dept on August 15th (400 pm). I was going to buy a dozen bagels which were on special. The bins that they were in had no lids on them, and flies were walking on the bagels. Needless to say I didnt make the purchase. Would it not be a good idea to have lids on these bins, similar to the Bulk Barn. absolutely poor merchandising!!!!!!!!!
Reviewed by KLC: 5.75 out of 10 on 8/11/2016
City/Location Reviewed: No Frills, Bridgewater
I bought two 1kg. Bags of No Name brand popping corn, as I am supposed to make caramel popcorn for a wedding. The corn is no good..it doesn't pop properly. This is frustrating as I have tried it twice, once with a hot air popper and once on the stove. Now I have to make another trip to the store to find a brand that will actually pop...like I didn't have enough to do today! Don't buy this product..it is crap!
Reviewed by Daniel Kuryliak: 1.00 out of 10 on 8/7/2016
Went to same store yesterday (Aug 6th) to personally inspect that creamy
green coleslaw on their deli cooler shelf. The current best before date
is August 27, 2016. The creamy green coleslaw they are selling is
NOT labelled as "Grandma's"..instead it is made by Country Maid INC
in Milwaukee Wi, USA. The store manager claimed he and another employee opened 3 different 454 gm containers and "tasted" it and it didn't taste spoiled, but if he was talking "Grandma's", if so then it was the potato salad they tasted that they are also selling on the same refrigerated deli shelf...not the creamy green coleslaw that I purchased and got sick from on July 10th, 2016.
I have resubmitted my letter of claim to the manager of the store on Aug 6th.
I just can't standby after that tainted food experience and let Loblaws get rid of the evidence by throwing out the spoiled coleslaw container that I bought in that store on July 10th, and tell me "isolated incident, nobody else reported being sick from eating it and just basically " sweep the incident under the rug" as though it really didn't happen.
I was violently sick for 3 days! Being disabled in a wheelchair as well, it was very hard on me for those 3 days!
Reviewed by NADIA: 8.50 out of 10 on 8/6/2016
City/Location Reviewed: EDMONTON,AB
LAST WEEK MY OLD SAMSUNG PHONE BROCKE,I HAD HARD TIME TO FIND A NEW ONE,AFTER 2 TRAYS WITH CUS.SER.STAFF I ASKD FOR FRONT MGR.HIS NAME IS JAY AND HE WENT BIONDE MY EXPECTATIONS AND REPLACED MY PHONE FOR FREE,I CALL THAT EXELENT CUSTOMER SERVICE.THIS WAS IN STORE1566 4950-137 AVE,EDMONTON,AB MY NAME IS NADIA KNEZEVICH AND I AM A LOYAL CUSTOMER OF SUPER STORE I PURCHES EVRYTHING FROM GROCERIS,GAS,GLASSES,PRESCRIPTIONS ,ECT.AT THIS STORE AND THE SERVICE JAY PROVIDED WILL DEFINITIVLY KIP MI AS A LOYAL CUSTOMER FOR THE FUTURE.THANK YOU JAY .NADIA K.
Reviewed by Daniel Kuryliak: 1.00 out of 10 on 8/6/2016
City/Location Reviewed: Loblaws Nepean BellsCorners
Continuation of my complaint to Loblaws about their US imported/distributed
product "Grandmas' creamy green coleslaw"; UPC02173911009; : sold at Loblaws Nepean (Bells Corners).
I am disabled, confined to a wheelchair even for shopping in your store and I didn't need 3 days of anguish and misery from ingesting even a bit of your store product.
Denying that it was only ME that was affected when I trusted the food sold
in your store does not instil any confidence in me that it won't happen again!
Loblaws, you need to take responsibility for selling a tainted food product
which made me very sick on July 11, 12, 13 and 14th, 2016. While the store
manager himself may not be responsible for that spoiled product, Loblaws,
you as a Canadian based company, imported that product from the US, as it is not a recognised brand name here.
Somewhere along the way in distribution chain to the store OR perhaps even in the store, it got spoiled with pathogens.
Reviewed by Daniwl: 1.00 out of 10 on 8/6/2016
Continuation of my complaint to Loblaws about their US imported/distributed
product "Grandmas' creamy green coleslaw"; UPC02173911009; : sold at Loblaws Nepean (Bells Corners). I never got a proper followup call from Loblaws, but i did receive a call from Accuity Insurance Co in Sheybogan Wisconsin from an insurance "investigtor": working for them.
I explained what happened over a RECORDED telephone call of about 20 minutes, asking me all sorts of questions about my medication and what I ate that night. He gave me a claim number PH6866. He told me that he needed this information in case it went to "court". About a 'week' later he calls me back and tells me my claim was "denied" and he would send some papers to my home address of my denied claim. As far as he was concerned, no one else got sick from this US distributor prepared food product and I had no case, implying that I must have been lying and the investigation information he received was the truth.
I immediately called the local Loblaws manager. He admitted that someone
inadvertently got rid of the spoiled product by throwing it in the garbage,
but he and some other employ picked 3 containers with different best before date codes from the deli cooler and "tasted" or smelled it and it didn't taste or smell spoiled. So I guess I must have been 'the unlucky isolated case shopper" to have picked THAT ONE container from that batch that
was spoiled with pathogens inside. I asked him then how this could have
happened if the product was refrigerated "all along" as he claimed.
He replied that it could have been a container RETURNED by a customer
AND POSSIBLY PUT BACK ON THE cooler shelf, or a customer picked it up in their shopping cart and decided not to take it and left it on a unrefrigerated shelf somewhere in the store and it was returned to the refrigerated shelf by an employee that spotted it later.
Not a good excuse to satisfy me Loblaws! You are ultimately responsible
for the food products you sell in y
Reviewed by Daniel Kuryliak: 3.25 out of 10 on 8/4/2016
City/Location Reviewed: Nepean Bell Corners
This is a followup to a brand of spoiled creamy green coleslaw that was
purchased at the Loblaws store in Bells Corners Nepean at 2pm on Sunday
July 10th. Although the square container of coleslaw 1lb size was sitting in
a open air refrigerated cooler next to the deli meat counter, it tasted bad
(spoiled) when i opened it and tasted it. Unfortunately, I swallowed a bit
of it in a teaspoon and didn't spit it out or rinse my mouth out with mouthwash. I I took it back the same day at 5pm and gave it to the customer courtesy desk at the same store where I bought it.
I took a Ziggys oil and vinegar coleslaw in exchange, and told the clerk that
the creamy green coleslaw (Grandma's Coleslaw) tasted bad and somebody should check out the rest of containers in the cooler, so that any other unsuspecting person wouldn't get sick from it like I did.
No report was taken or my name or any record of why I had returned it..Very sloppy practice on the part of Loblaws local store customer courtesy desk. Such complaints NEED to be documented for followup.
Next day Monday July 11th, i was stricken with constant diarrhoea and being disabled in a wheelchair requiring a special high toilet, I was stuck near the toilet for almost 3 days.
Finally on Thursday July 14, I was able between bouts of diarhea at 2:20am, to compose a letter to the local store manager and a copy of it to Loblaws customer complaints dept. I also called my family doctor at 9am to discuss my serious situation to see if any prescription medication would needed to be phoned into the same store's pharmacy.
That same day, I heard back from another woman manager? at the store who said they were not able to pull the product off the shelf because they had to follow "process" as it was a national distributor which used the name "Grandma's Coleslaw" or something to that effect.
I heard back from someone in the consumer complaints division assuring me
I would hear back after some investigation . I never got a c
Reviewed by jim@doncliffe: 6.50 out of 10 on 8/3/2016
City/Location Reviewed: 3501 Yonge Street
Been shopping here for 30+ years. Go in about 3+ times a week. Loblaws has added this horrible, loud music channel with commercials. It make shopping a brutal experience, cannot wait to leave the store. The commercials are insulting, we are already there shopping. The music is WAY too loud and inappropriate for grocery shopping. Is it "night club" circa 1970s? Anyone out there from Loblaws listening? You are going to chase your customers away. This music does nothing other than make you want to shop as fast as possible and get out, fast. My wife and I are already thinking we never want to be subjected to this again and (sadly) unless this stops we will need to find someplace else to shop. Feel free to contact me if you would like my PCPlus number.
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