|Loblaws is a supermarket chain with over 70 stores in Canada, headquartered in Brampton, with stores across Ontario and Quebec. Loblaws is a division of Loblaw Companies Limited, Canada's largest food distributor.
Loblaws Customer Complaints and Reviews
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Latest Loblaws Complaints and Reviews
Reviewed by The Lost Sale: 4.75 out of 10 on 8/21/2016
City/Location Reviewed: Hull
Every time I go to the Loblaws on Le Plateau, Hull, Quebec, I find that there's a significant difference between prices charged at check-out and the prices posted on the shelves. Often the check-out prices are $2-$3 higher per item. Having been a loyal customer since that store opened, I took the initiative to meet with the manager in person several months ago to draw attention to how the problem was undermining customer confidence in the store and to encourage him to take steps to ensure the store complies with the spirit and laws of the Federal Competition Bureau. He made a lot of excuses, which sounded like he was trying to persuade me that he was merely incompetent, but I explained that in the past, I had shopped regularly at that store because it had previously been well-managed and in compliance with the federal laws and guidelines. Since my meeting with the manager, the only the only difference I've noticed is the shelf signs have become even more misleading at that store. Regardless of whether these practices are due to incompetent management or a deliberate intent to mislead the customers, I'm writing to advise Customer Relations that the Le Plateau store in Hull is an embarrassment to Loblaws as a company.
Fortunately for me, there are a lot of other grocery stores opening up in this area. Rather than shop at a store where I can't trust the prices, it's no great inconvenience to me, personally, to do my grocery shopping at a store more worthy of my confidence and loyalty.
Reviewed by cb: 4.75 out of 10 on 8/20/2016
City/Location Reviewed: hanmer
I just moved here and had my meds transferred to wadland pharmacy at Neils Independent grocers in Hanmer. One of my meds is tylenol 4 which I take two twice a day. When I opened the bottle and got two out I noticed one was smaller than the other, so I poured them all out and found 4 of these small ones . I went back to the pharmacy and asked to speak to the pharmacist (Lise Beaudet) and asked her what they were. She told me they were regular tylenol. I asked her why they would put 4 regular tylenol with my tylenol 4 . Then the interrogation came . Perhaps I put them in there by mistake!!!!!!. She then said she has two people counting out narcotics. I dont care if she has 20 people counting them ,someone made a mistake and it certainly wasnt me . I was totally humiliated that I was more or less being called a liar. I always thought the customer came first ,but I guess not at this pharmacy.. I then asked for the head office phone number ,Lise gave me the number of a Laurie Dennell who never called me back.. so if nothing is done about this incident I will change pharmacy's.
Reviewed by cardvark: 10.00 out of 10 on 8/18/2016
City/Location Reviewed: ottawa
Hi, just wanted to comment on your new president choice lemon/watermelon soft drink. I think that it's out of this world, crisp, refreshing with an ultimate explosive taste.ten thumbs up., .Cardvark
Reviewed by garys: 4.00 out of 10 on 8/15/2016
City/Location Reviewed: independant store, port hope, on
I was shopping in the bakery dept on August 15th (400 pm). I was going to buy a dozen bagels which were on special. The bins that they were in had no lids on them, and flies were walking on the bagels. Needless to say I didnt make the purchase. Would it not be a good idea to have lids on these bins, similar to the Bulk Barn. absolutely poor merchandising!!!!!!!!!
Reviewed by KLC: 5.75 out of 10 on 8/11/2016
City/Location Reviewed: No Frills, Bridgewater
I bought two 1kg. Bags of No Name brand popping corn, as I am supposed to make caramel popcorn for a wedding. The corn is no good..it doesn't pop properly. This is frustrating as I have tried it twice, once with a hot air popper and once on the stove. Now I have to make another trip to the store to find a brand that will actually pop...like I didn't have enough to do today! Don't buy this product..it is crap!
Reviewed by Daniel Kuryliak: 1.00 out of 10 on 8/7/2016
Went to same store yesterday (Aug 6th) to personally inspect that creamy
green coleslaw on their deli cooler shelf. The current best before date
is August 27, 2016. The creamy green coleslaw they are selling is
NOT labelled as "Grandma's"..instead it is made by Country Maid INC
in Milwaukee Wi, USA. The store manager claimed he and another employee opened 3 different 454 gm containers and "tasted" it and it didn't taste spoiled, but if he was talking "Grandma's", if so then it was the potato salad they tasted that they are also selling on the same refrigerated deli shelf...not the creamy green coleslaw that I purchased and got sick from on July 10th, 2016.
I have resubmitted my letter of claim to the manager of the store on Aug 6th.
I just can't standby after that tainted food experience and let Loblaws get rid of the evidence by throwing out the spoiled coleslaw container that I bought in that store on July 10th, and tell me "isolated incident, nobody else reported being sick from eating it and just basically " sweep the incident under the rug" as though it really didn't happen.
I was violently sick for 3 days! Being disabled in a wheelchair as well, it was very hard on me for those 3 days!
Reviewed by NADIA: 8.50 out of 10 on 8/6/2016
City/Location Reviewed: EDMONTON,AB
LAST WEEK MY OLD SAMSUNG PHONE BROCKE,I HAD HARD TIME TO FIND A NEW ONE,AFTER 2 TRAYS WITH CUS.SER.STAFF I ASKD FOR FRONT MGR.HIS NAME IS JAY AND HE WENT BIONDE MY EXPECTATIONS AND REPLACED MY PHONE FOR FREE,I CALL THAT EXELENT CUSTOMER SERVICE.THIS WAS IN STORE1566 4950-137 AVE,EDMONTON,AB MY NAME IS NADIA KNEZEVICH AND I AM A LOYAL CUSTOMER OF SUPER STORE I PURCHES EVRYTHING FROM GROCERIS,GAS,GLASSES,PRESCRIPTIONS ,ECT.AT THIS STORE AND THE SERVICE JAY PROVIDED WILL DEFINITIVLY KIP MI AS A LOYAL CUSTOMER FOR THE FUTURE.THANK YOU JAY .NADIA K.
Reviewed by Daniel Kuryliak: 1.00 out of 10 on 8/6/2016
City/Location Reviewed: Loblaws Nepean BellsCorners
Continuation of my complaint to Loblaws about their US imported/distributed
product "Grandmas' creamy green coleslaw"; UPC02173911009; : sold at Loblaws Nepean (Bells Corners).
I am disabled, confined to a wheelchair even for shopping in your store and I didn't need 3 days of anguish and misery from ingesting even a bit of your store product.
Denying that it was only ME that was affected when I trusted the food sold
in your store does not instil any confidence in me that it won't happen again!
Loblaws, you need to take responsibility for selling a tainted food product
which made me very sick on July 11, 12, 13 and 14th, 2016. While the store
manager himself may not be responsible for that spoiled product, Loblaws,
you as a Canadian based company, imported that product from the US, as it is not a recognised brand name here.
Somewhere along the way in distribution chain to the store OR perhaps even in the store, it got spoiled with pathogens.
Reviewed by Daniwl: 1.00 out of 10 on 8/6/2016
Continuation of my complaint to Loblaws about their US imported/distributed
product "Grandmas' creamy green coleslaw"; UPC02173911009; : sold at Loblaws Nepean (Bells Corners). I never got a proper followup call from Loblaws, but i did receive a call from Accuity Insurance Co in Sheybogan Wisconsin from an insurance "investigtor": working for them.
I explained what happened over a RECORDED telephone call of about 20 minutes, asking me all sorts of questions about my medication and what I ate that night. He gave me a claim number PH6866. He told me that he needed this information in case it went to "court". About a 'week' later he calls me back and tells me my claim was "denied" and he would send some papers to my home address of my denied claim. As far as he was concerned, no one else got sick from this US distributor prepared food product and I had no case, implying that I must have been lying and the investigation information he received was the truth.
I immediately called the local Loblaws manager. He admitted that someone
inadvertently got rid of the spoiled product by throwing it in the garbage,
but he and some other employ picked 3 containers with different best before date codes from the deli cooler and "tasted" or smelled it and it didn't taste or smell spoiled. So I guess I must have been 'the unlucky isolated case shopper" to have picked THAT ONE container from that batch that
was spoiled with pathogens inside. I asked him then how this could have
happened if the product was refrigerated "all along" as he claimed.
He replied that it could have been a container RETURNED by a customer
AND POSSIBLY PUT BACK ON THE cooler shelf, or a customer picked it up in their shopping cart and decided not to take it and left it on a unrefrigerated shelf somewhere in the store and it was returned to the refrigerated shelf by an employee that spotted it later.
Not a good excuse to satisfy me Loblaws! You are ultimately responsible
for the food products you sell in y
Reviewed by Daniel Kuryliak: 3.25 out of 10 on 8/4/2016
City/Location Reviewed: Nepean Bell Corners
This is a followup to a brand of spoiled creamy green coleslaw that was
purchased at the Loblaws store in Bells Corners Nepean at 2pm on Sunday
July 10th. Although the square container of coleslaw 1lb size was sitting in
a open air refrigerated cooler next to the deli meat counter, it tasted bad
(spoiled) when i opened it and tasted it. Unfortunately, I swallowed a bit
of it in a teaspoon and didn't spit it out or rinse my mouth out with mouthwash. I I took it back the same day at 5pm and gave it to the customer courtesy desk at the same store where I bought it.
I took a Ziggys oil and vinegar coleslaw in exchange, and told the clerk that
the creamy green coleslaw (Grandma's Coleslaw) tasted bad and somebody should check out the rest of containers in the cooler, so that any other unsuspecting person wouldn't get sick from it like I did.
No report was taken or my name or any record of why I had returned it..Very sloppy practice on the part of Loblaws local store customer courtesy desk. Such complaints NEED to be documented for followup.
Next day Monday July 11th, i was stricken with constant diarrhoea and being disabled in a wheelchair requiring a special high toilet, I was stuck near the toilet for almost 3 days.
Finally on Thursday July 14, I was able between bouts of diarhea at 2:20am, to compose a letter to the local store manager and a copy of it to Loblaws customer complaints dept. I also called my family doctor at 9am to discuss my serious situation to see if any prescription medication would needed to be phoned into the same store's pharmacy.
That same day, I heard back from another woman manager? at the store who said they were not able to pull the product off the shelf because they had to follow "process" as it was a national distributor which used the name "Grandma's Coleslaw" or something to that effect.
I heard back from someone in the consumer complaints division assuring me
I would hear back after some investigation . I never got a c
Reviewed by jim@doncliffe: 6.50 out of 10 on 8/3/2016
City/Location Reviewed: 3501 Yonge Street
Been shopping here for 30+ years. Go in about 3+ times a week. Loblaws has added this horrible, loud music channel with commercials. It make shopping a brutal experience, cannot wait to leave the store. The commercials are insulting, we are already there shopping. The music is WAY too loud and inappropriate for grocery shopping. Is it "night club" circa 1970s? Anyone out there from Loblaws listening? You are going to chase your customers away. This music does nothing other than make you want to shop as fast as possible and get out, fast. My wife and I are already thinking we never want to be subjected to this again and (sadly) unless this stops we will need to find someplace else to shop. Feel free to contact me if you would like my PCPlus number.
Reviewed by Dennis: 3.00 out of 10 on 7/28/2016
City/Location Reviewed: Brantford
Normally, I have a good shopping experience with Loblaws (Zehrs in Brantford). There is one problem, however. I noticed when I purchased Terra Beata 100% pure cherry juice, it was taxed. I called head office and was given the impression that the problem was going to be taken care of. However, it was not. I had to keep going to customer service and asking for the tax to be refunded, and the last time was given a hard time. They would not do it the next time. I called head office one more time, but they did not follow through. It makes me think how many other items are being taxed unnecessarily.
Reviewed by Pat Skeoch : 6.25 out of 10 on 7/28/2016
City/Location Reviewed: Lindsay, on.
Today I was trapped in the elevator at your Lindsay, On. store. I am a 78 year old woman with a tendency toward claustrophobia.i found it an extremely upsetting experience.
I have several questions and comments. The audio in the emergency call box was very poor and I could hardly understand the requests for information. The woman asked my location and the sore address should be prominently displayed in the elevator. Why is there not call display for the individual replying to emergency calls? I repeatedly rang the alarm and it was ignored until a staff member in the seafood department notified other staff. I would like to commend her. Why are there not several alarms throughout the store? All staff should be alerted to the alarm bell rather than ignoring it.
The men who rescued me were very nice and offered me a glass of water. The sample tray from the adjacent wine store would have been more effective.
Pat Skeoch, 64 Russett Rd., Cameron, On. 705 887 2847
Reviewed by Pat Skeoch : 6.25 out of 10 on 7/28/2016
City/Location Reviewed: Lindsay
I just wrote you a detailed letter which disappeared as I was sending it. Please notify me if you received it.
Reviewed by Mema: 10.00 out of 10 on 7/27/2016
City/Location Reviewed: London, On
This is not a complaint but a product request. I drive once a month to Port Huron, Michigan to purchase Silk Dairy Free yogurt alternative because I can't buy it here at your stores or any in Canada. Your shelves are stocked with many other Silk products. While I'm there I also purchase other products from the Van's line of gluten free foods. I have serious food allergies. Will there ever be a day where I can buy all my groceries here at your stores? Please, please, please help!
Reviewed by Lilos: 2.50 out of 10 on 7/27/2016
City/Location Reviewed: North York,Ontario.
Today I visited your store on Bayview close to Hwy 7 for the advertised Butter ($2.99), None was on display, I asked one of the clerks for it, she said in a extremely rude manner, "SOLD OUT" and walked away. Being in the retail business myself, my thoughts were, sorry to have bothered you. needless to say, I left my half filled buggy in the store.
Reviewed by Ann: 1.75 out of 10 on 7/22/2016
City/Location Reviewed: arnprior
No Frills, Arnprior, is an incredibly poorly run store. Always disorganized and messy.
This morning I took a chance at shopping there (I would rather drive 20 minutes to Renfrew) and once again encountered chaos. If you don't go the morning the sale begins they are almost always out by the afternoon when you get off work, so I arrived immediately at 8 a.m. Went straight to coolers where the items I required should be and all the coolers are covered with cardboard. Lifted the cardboard to find the coolers containing nothing but empty boxes. When to regular home for item #1, nothing indicating that this item is on sale. Same with next item, and item #3 had an empty unmarked home. Went back to the coolers and inquired of two different employees where I might find the items I'm looking for. One ignored me completely, 2nd said the truck had just arrived and items would be unloaded in a few minutes. Finally spoke to "Jack", who seemed quite unconcerned and told me just to take the two items I could find and they'd ring up at the cash.
Throughout all this, I was aware of other customers trying to locate products and meeting with
frustration. Went to the cashier with only half of the items I wanted and certainly heard and saw much frustration being expressed by other shoppers. I felt sorry for the cashiers as they are the ones who will be the people vented to by upset customers.
I work retail and No Frills, Arnprior, is certainly not an example of good customer service. I have encountered this in this particular store many times and will certainly only shop there in future as a last resort.
I feel that this should be addressed, perhaps with a customer satisfaction survey, (not done online)
Reviewed by mia: 4.50 out of 10 on 7/19/2016
City/Location Reviewed: Longlac, ontario
This complaint is about a Fresh mart franchise .I went to get a few items the other day,I got broccoli Which was on sale for 99 cents each the sale started Fri, this was Mon, by now the prices should be in the computers for the sale. I was charged $3.49,pepperettes were on 8.99 .I was charged 10.99. The mini watermelon on special last week, not one. But 3 cart fulls this week at 6.00. this is just one instance its an ongoing problem. everyone here ,if they have transportation goes 30 klms to Geraldton. The meet is bad, green or smells . Discustingly bad and not even cut properly, barbecue steaks are wasted because they are cut either thick at one end and paper thin on the other or they are so thin not worth putting on the bbq.the sale stuff always comes out the day after the sale is over. This is THE WORST Grocery store I have ever seen. A lot of people don't watch as the prices go in, I sure do every single time its wrong pricing or the sale item is not in right spot and the more expensive item is in sale place . For people that don,t watch they get ripped off. I think this store needs to be checked into and will keep going until some thing is done.
Reviewed by Mike Summers: 6.00 out of 10 on 7/9/2016
City/Location Reviewed: Vanderhoof BC
My complaint is with Loblaws.
Our local store is Jim's YIG.
The PC plus is a joke.
Cheaping out on the points, and now this week I got four (4) items offered.
The items in the flyers are negligible.
Luckily, I have a Costco membership, and a Costco nearby.
The gas bar, is not competitive with stations in Prince George, a short distance away.
So you can poke your card up somewhere, and I will do my major shopping at someone else's store.
Card # 6368321111016731035
Reviewed by mel: 7.00 out of 10 on 7/9/2016
City/Location Reviewed: langford bc
Today around 230 i was at the superstar in Langford and while i was at the till the cashier from the till next to me went to leave her station and ran into my cart and instead of saying excuse me she pushed my cart out of the way. A few mins later while i was still unloading my cart and trying to look after my child, she was coming back and said to me ok i need to get back now. (with a rude tone) like it was inconvenient of me to be there. Again could have said excuse me. And that is exactly what i said. She ignored me and did not think that i over heard her saying something rude about me to the customer that she started to serve. And then said sorry i was just thinking out load. I have shopped there for years and never have had this problem.. Maybe time to start shopping somewhere else.
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