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Loblaws Complaints

Loblaws Complaints

Loblaws is a supermarket chain with over 70 stores in Canada, headquartered in Brampton, with stores across Ontario and Quebec. Loblaws is a division of Loblaw Companies Limited, Canada's largest food distributor.

Loblaws Customer Complaints and Reviews

Thank your for your interest in helping to improve customer service at Loblaws. All reviews and complaints matter. Please share your latest experiences to provide feedback on the Loblaws customer service. Write your own customer service complaint or review for Loblaws below.

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Latest Loblaws Complaints and Reviews


Reviewed by flippycustomer: 6.25 out of 10 on 6/19/2015
City/Location Reviewed: Campbellton, NB
When I was at Loblaws SuperStore, 25 Savoie ST. Atholville, NB, E3N 4A8 I was doing my groceries this morning when on my way out of the store the cart hit a gap in the parking lot pavement and I flipped over the cart and landed on my knees, scrapped my legs, and am still feeling sore. My dad was there with me and he seen everything. Will I have to get a lawyer so I can go to the grocery store? When my dad and I went to talk to the manager he said "I contacted the company earlier this year to fill in the holes, all they did was put some gravel in a couple holes and the gravel was gone in no time". So I was directed to write a complaint to the company regarding what you are going to do about this incident. If I have to I will get a lawyer, I shouldn't need a lawyer so I can go to the grocery store in peace. I do not go to the grocery store to get hurt. I am very unpleased with my trip to the grocery store this morning. Get back to me as soon as possible with what you can do about this incident and from there I will know what I will have to do about the incident to make sure that it doesn't happen to anyone else.

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Reviewed by joan wallace: 7.50 out of 10 on 6/14/2015
City/Location Reviewed: Etobicoke, Ontario
We shop on a regular basis at Loblaws at Burnhamthorpe and theEast Mall. I have a points plus card, which I assumed would accumulate points every time I shop, which is very frequent. After spending almost $300.00 at the store today was informed that the points plus doesn't accumulate points, only for certain items. You need to have a Loblaws credit card to accumulate points on all your purchases......never explained when I got the Points Plus card. Forget my shopping bags today and was charged five cents a bag to pack my groceries.....not a huge amount, but an irritant when you have a large grocery bill. Lastly, I resent being asked to donate $2.00 for charity every time I shop. We donate to a number of charities all year long, and their charity is not one we support. We have a large Longo store close by and we will be shopping there from now on. The cashiers can't do enough for you and you accumulate points on all the groceries you buy. No charge for bags either.

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Reviewed by tree: 1.00 out of 10 on 5/22/2015
City/Location Reviewed: Richmond Hill
I visited your store at High Tech Rd., Richmond Hill on 2015 evening around 9:30pm. I bought some groceries and bread. I went home, I found out that bread have a Big....Mold? Then I check expiry date. I am so very ...surprise. Bread already is expired 4 days ago. Still on the shelves to sale? Loblaws sale expired grocerier or bread? What happen if senior person bought a mold bread then they eat it? They will get sick and food posion! I very so...disappoint Loblaws. Nex day I need go back to Loblaws customer service for refund. At customer service are so rude. Even store manager. Now I am shopping to Walmart Supercenter.

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Reviewed by Norm: 6.00 out of 10 on 4/30/2015
City/Location Reviewed: Richmond Hill, ON
Why is the NoFrills store at Richmond Heights Plaza in Richmond Hill out of bread at 3:30 pm again ? Why are there so many empty shelves where the best sellers used to be but have not been restocked in weeks in some cases ? Why are the sales items that are advertised in the Friday Flyer almost always out of stock by Monday or Tuesday only to be replaced on the following Friday when the price goes back up ? Why do I seen blueish or greenish meat being sold ?

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Reviewed by Pete: 1.75 out of 10 on 2/9/2015
City/Location Reviewed: Belleville Ontario
No Frills has not responded to my email complaint about the very poor service and lack of customer care in the Belleville store! I will not deal with them no matter how good the prices are....to be treated with such disrespect is not worth saving a couple of bucks. Join me and boycott this organization!

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Reviewed by Saddie: 2.50 out of 10 on 12/29/2014
City/Location Reviewed: Richmond Hill
I visited your store at High Tech Rd., Richmond Hill on Dec. 28 morning around 9:30am. I bought some groceries and grabbed a Holiday red color table cloth (with a sign saying 50% off on Holiday items on the rack) for price check at the cashier. The cashier scanned the item and said it was not on sale, only the red color oven mitt that I got from the same rack was on sale. I was curious and commented that isn't all Holiday items are on sale as indicated on the sign. Her response was, 'Not all red color things are on sale, one can use red color table cloth all the time!' Her tone was so rude that my 15 years old girl was offended too and suggested that I should launch a complaint because of the poor customer service! We shopped at Longos, Food Basics, Freshco, T&T, none of them have cashiers like Loblaws. In general, cashiers in RH Loblaws are not that professional, impolite and sometimes we bought a lot of stuff, they did not even bother to help bagging. Not only me, my friends had the same complaints, that's why we did not shop that much at Loblaws these days. As a customer, I don't go to grocery store to get insult like this, making me think I was so stupid. This cashier is called Becky(Chinese), she was so rude and she laterally made my day! Thank you, Becky!!!

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Reviewed by Len: 1.00 out of 10 on 12/17/2014
City/Location Reviewed: Halifax Nova scotia
I had a fall in one of your stores in August 2014 I have been a customer for over 30 years spending a considerable amount of money in this location after speaking with your risk management officer who told me he would get back to me after reviewing the video and clean-up logs this is now three months later and I am still awaiting a call very poor customer relations it may be time for me to take my business to Sobeys.

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Reviewed by Jakie: 7.75 out of 10 on 10/13/2014
City/Location Reviewed: Grande Prairie Richard's no frills
I love this store the owner is always out side clean making his store beautiful! The first thing you see when you walk in is the most beautiful produce department i have ever seen!! Everything is so full and colourful and very very fresh!! You can tell that both the owner and the produce manager love what they do because it shows in there store! My only complaint is when I go shopping the meat department has very little on they're shelves and when I ask them if they have anymore they say "we're sold out"

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Reviewed by Jakie: 6.25 out of 10 on 10/13/2014
City/Location Reviewed: Grande Prairie
I love this store the owner is always out side clean making his store beautiful! The first thing you see when you walk in is the most beautiful produce department i have ever seen!! Everything is so full and colourful and very very fresh!! You can tell that both the owner and the produce manager love what they do because it shows in there store! My only complaint is when I go shopping the meat department has very little on they're shelves and when I ask them if they have anymore they say "we're sold out"

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Reviewed by kathy lemoine: 6.25 out of 10 on 9/24/2014
City/Location Reviewed: customer service online
Sent a request asking if they could tell me which of their stores sold the ready bake frozen bread dough and basically got a reply saying it would take too much time and effort to look it up and sent me a link to their store locator telling me i could start phoning to enquire. What happened to customer service Loblaws. Have you forgotten that your customers are the reason you are where you are today?

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Reviewed by Fike: 10.00 out of 10 on 9/18/2014
City/Location Reviewed: Grande Prairie Richard's No frills
Store is very clean, The produce department was beautiful and the produce manager could answer every question i asked. i am telling all my friends to shop at no frills.

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Reviewed by Reza: 4.75 out of 10 on 10/8/2013
City/Location Reviewed: Ottawa/Ontario/Bank at Southkeys
On Saturday Oct. 05th I was rushing to the hospital to visit my sister in law who had just delivered their twins. On our way to the hospital we decided to buy some flowers so we stopped by at Loblaws on South keys and purchased a bouquet for 15.00 + taxes at floral there. As I was paying with my debit card I decided to take $40 cash back in case I needed cash money for parking or coffee, etc. at the hospital so I asked for $40 from my debit card. However, the cashier handed out the receipt without the cash back. As we were on a rush, I forgot about the money and left the store. At the hospital I realized that I had no cash so on our way back home I returned to Loblaws to correct the error (around 8:20 PM). There was no manger available so I was asked to return on Monday. I went there on Monday and was asked to contact Cash Office after 7:00 in the morning. I contacted them today (Tuesday 08th) 7:15 am and was told that the manager will contact me around 10:00 am. Now it is 11:00 am and nobody has called me yet. I have the receipt that does not have my initials. It is normal when I take out cash back, I am asked to sign by my initials. During my visits to that store I realized that it is poorly managed as in all my visits there was only one person at customer support that sold cell phones, lottaries, answered questions, took care of refunds, delivery, etc. They did not know how to deal with an issue like mine.

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Reviewed by TS: 9.00 out of 10 on 10/1/2013
City/Location Reviewed: Ottawa Carlingwood
I shop at that grocery store almost every day. But do not like the way courtesy counter is set up. If you want to go to the courtery counter you have to make a detour after finishing with buying your grocery, people are in line waiting to be served with their cart you have to try and get by them with your own cart. You would have to go their to see, sorry but I don't know how to explain the situation. Lots of people have complained, but nothing is being done. Too bad because most of those people at the cash or even the cleaning staff are very nice.

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Reviewed by waynester: 6.25 out of 10 on 6/4/2013
City/Location Reviewed: Toronto, ON Leslie/Lakeshore
Many many items with no prices. Many "holes" in the aisles. Meat Dept. was terrible Thurs. May 30 and Monday June 3. many Insider items with no prices Teenage cashiers who were completely disinterested in their customers. Even with customers at their lane, they would be giggling with the next cashier. Bagged coffee beans by the grinder have been in the wrong place with no price for many weeks.

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Reviewed by ben: 4.75 out of 10 on 6/4/2013
City/Location Reviewed: Ottawa
Last week there was an item that was on special via the Loblaw flyer. It was no longer in stock. I waited at the customer service desk for about 7 minutes for a rain check, which was issued to me. I had one other item in my hand to buy. I asked if I could pay for it there. Woman at CS desk replied "no I have to take the next person in line“ as she pointed to the express line next to the customer service desk. There was no arguing with her. This appears to be Loblaw policy.Had the store not been out of stock, I would not have had to wait in line, in the first place,l but to have a customer wait in line twice when the store doesn't have an item in stock is not customer service. By the way, as I was waiting in line for the rain check I had to listen to the woman that looked after me and the woman who she replaced at the CS desk discuss. at length, their break times. Not good.

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Reviewed by Peppie: 7.00 out of 10 on 6/4/2013
City/Location Reviewed: Ottawa


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Reviewed by Maryka: 6.00 out of 10 on 6/4/2013
City/Location Reviewed: Brossard
The PC products are very good. The flowers are great. They last longer than any I've bought elsewhere, including florists. My problem, the last few times I've gone shopping, is that at the Brossard store, the vegetables and fruit are old, wrinkled, brown.

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Reviewed by Isabel: 7.75 out of 10 on 6/3/2013
City/Location Reviewed: Toronto
Loblaws has been my store to shop at for years. Big fan of presidents choice products which they carry a wide selection of and I like the fact that they are always introducing new products. The problem is I wish somehow we could find out when they discontinue old ones some of which were my favorite. At least then you could stock up on the items.

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Thank you for your interest in Loblaws Customer Care. Your Complaints and reviews provide valuable feedback to all Grocery businesses to improve the service we as customers are provided.

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