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Loblaws Complaints

Loblaws Complaints

Loblaws is a supermarket chain with over 70 stores in Canada, headquartered in Brampton, with stores across Ontario and Quebec. Loblaws is a division of Loblaw Companies Limited, Canada's largest food distributor.

Loblaws Customer Complaints and Reviews

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Latest Loblaws Complaints and Reviews

Reviewed by kati: 4.25 out of 10 on 4/19/2018
City/Location Reviewed: Toronto
When I mentioned to the supervisor Terry that at their selfcheckout, I noticed the clerk would make me wait while she helped the other customers first (all men) and when the clerk came to help me, before finishing she would walk away to help another customer (a man) and then come back to finish serving me. I asked that Terry ask his workers to finish serving us before helping the next customer. He agreed but then insulted me by claiming I was saying his worker is "sexist". I did not mention that word at all but I take it Terry realizes the issue. He then said he will not discuss anything to do with sexism or racism. It was upsetting that Terry did not apologize to me for the poor customer service and then gave me the silent treatment. If there is a real problem happening in his store, he needs to acknowledge it. Imo, his attitude was apathetic. Next time I will not bother raising concerns with this Loblaws to give them a chance to improve. I will simply take my business elsewhere.

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Reviewed by lei: 1.00 out of 10 on 4/18/2018
City/Location Reviewed: quebec
only let customers collect points, and don't let them to use it, that is ridiculous

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Reviewed by maxi: 4.00 out of 10 on 4/4/2018
City/Location Reviewed: Lindsay
-------------------------------------------------------------------------------- From: Cathy Evans Sent: March 19, 2018 1:03 PM To: Subject: Concern I am writing as I have a concern regarding a black plastic tab I found in a sealed package of pulled pork which I purchased at the Loblaws Store in Lindsay, Ontario. I have attached a photo for you review. I could see it in the pouch before I even opened it. How does something like this happen? I have sent 3 emails without a response from Loblaws.

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Reviewed by Mattie: 3.50 out of 10 on 4/4/2018
City/Location Reviewed: Whitby
This store has the worst produce ever. Their products have mold and are often spoiled. They don't check heir product. The manager does not care at all.

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Reviewed by Kan G: 1.00 out of 10 on 4/3/2018
City/Location Reviewed: Laval warehouse
Loblaws warrhouses has the worst waiting time and for truckers time is everything with new ELD system. They make you wait for long hours and never seems to empty the trailer.

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Reviewed by JC: 4.00 out of 10 on 4/2/2018
City/Location Reviewed: Orillia
Copy of a letter submitted to Loblaws over a week ago - no response. Figures. So, I’ve just finished a call with one of your customer service reps. Do I ever feel sorry for them - the unmitigated fiasco of recent (and multiple) program changes have been handled so poorly they must get it in the ear on a constant basis. From the start of PC Financial I was a customer with accounts, credit lines … and a PCF debit card I used for purchases. I don’t recall how many years it was but it wasn’t insignificant. Whenever I used said card at Loblaws stores I was awarded points based on purchase amounts and was periodically awarded purchase discounts. I was a loyal customer and you threw me a bone every so often. It seemed to work OK. Then PCF shut down and a highly annoying process began to shift us PCF cattle over to PC Plus. The joyful experience was then repeated a VERY short time later when you decided we hadn’t had quite enough fun the first time and PC Optimum was introduced. Points not transferred properly, irritating processes … it was a real customer service triumph. I learned today that if I use my new PCO card at Shoppers I continue to get points based on dollars purchased but at my Zehrs store I only get points if I go online and load offers. Sheer genius! Please tell me who the rocket scientist is who devised this masterful bit of stupidity. I’d like to send them a letter of congratulations and a referral to a doctor who might be able to help un-pluck their head from where the sun is clearly not shining brightly at all. You know what you can do with your program? You only get one guess. You might also consider reconstituting the “brain” trust running the show there. It couldn’t get any worse. I, on the other hand, will shred every bit of my PCO cards and material and drive the extra 2 minutes to my local Metro and do everything I can to avoid anything associated with the Loblaws brand.

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Reviewed by DB: 4.00 out of 10 on 3/25/2018
City/Location Reviewed: Gloucester
My husband and I have had mostly poor customer service at the fish counter. Often, there is no one there and when someone finally comes, their demeaner almost always projects irritation at having to come and serve us (draging feet, annoyed expression on face, putting on gloves as slowly as possible, etc.) Today, there was an employee working at the counter but he kept on doing something behind the counter for serveral minutes before serving me. I the asked for 600 gr of salmon. The two pieces he chose were short and he did not want to try and find two bigger pieces. He told me in a rather condescending tone that all the pieces weighed the same (ya, right!) and the best he could do was add another piece. I showed him two larger pieces and insisted he weigh those two for me. Sure enough, the weight was perfect. This particular employee (tall, bearded, greying hair) is always rather obnoxious. When he is behind the counter, I must reason with myself not to change my meal plans in order to avoid havint to deal with him. Very bad for business.

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Reviewed by Woody: 1.75 out of 10 on 3/21/2018
City/Location Reviewed: Orillia Ontario
Despite numerous complaints, I've never had a Zehrs points are not accumulating on my optimum card. I call that fraud...and since no one wants to respond, if I haven't heard back by Friday at 4:00 pm, I will be sending my complaint to the BBB and to the Toronto Star...last chance....

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Reviewed by Dee: 6.25 out of 10 on 3/19/2018
City/Location Reviewed: Kingston
When my PC Plus card was converted to PC optimum, I lost all my PC points and my new card thought I was a new member. I have tried to contact you in several ways - even by letter but I have yet to have any reply - let alone a solution. Very unsatisfactory.

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Reviewed by frustrated traveller : 6.25 out of 10 on 3/13/2018
City/Location Reviewed: Caglary
I am planning a tip to Europe for June and July and have been trying to book flights,train,bus and sleeping accommodations. Every single time i make a purchase to a different mode of transportation my card gets declined. I have called 5 times now to say the exact same thing " i am travelling and need to make a purchase for transportation in a foreign currency". All 5 times i was assured that there is a note on my file stating i am travelling and my next purchase should not be a problem. Do you know how frustrating it is to get constantly declined card when there is obviously money on there. It's a complete waste of everybody's time. I understand this is a safety feature however, don't lie to me and tell me my transaction will go through the next time when it won't actually go through and i have to waste my time clearing security to get this issue resolved. I am also curious why it takes 2-3 business days for my payment on the card to go through. I have paid bills for TD and BMO and both are within 1 hour max. Please train your employees to be honest or you will end up losing a customer and having the PC name dragged through the mud.

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Reviewed by shweta: 1.00 out of 10 on 3/3/2018
City/Location Reviewed: Etobicoke
worse experience with PC food that we purchased from no frills. I sent a complaint with pictures to loblaws customer care but even after many days, no reply

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Reviewed by Bunny: 5.50 out of 10 on 2/26/2018
City/Location Reviewed: Saskatoon, Saskatchewan/Canada
The merge of the shoppers optimum points and the pc plus points has turned into theft! I have lost 775608 points which is $775.60. No one seems to know how to fix the problem. Now theft is a criminal offence and if everyone who has lost their points charged Loblaws they would go under. We as consumers spent a lot of money to earn those points. Send me a $500. gift card from presidents choice and a $275. gift card from Shoppers Drug mart and I might forgive you. If you can give out gift cards for the bread fiasco then you can give us gift cards for the points fiasco!

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Reviewed by chirs: 1.00 out of 10 on 2/26/2018
City/Location Reviewed: toronto
tired to submit this online .. kept erroring out. Called, no help. Emailed got this Thank you for your e-mail. In order to better serve you, we kindly ask that you submit your inquiry via the Contact Us form at, as we are unable to reply to emails directly. We look forward to speaking with you. Sincerely, Customer Care Hi, I’m am writing regarding an incident with my vehicle on Feb 24th at your Empress Ave. store. My wife and I parked our car between 9 – 1030, when we returned we found our car hand been vandalized. We brought this to the attention of a Loblaws Manager and she logged the incident. While speaking with her, a lady that runs the dry cleaners approached us and said that a suspicious man had been there all morning and she saw him by our vehicle. This was also logged by the manager. This morning I received a call from the manager stating that there was nothing she could do, and we would need to contact the police. I then called into Loblaws custom support and they said they could not help. We have been customers of Loblaws for over 30 years and I must say that I’m am very surprised and disappointed by Loblaws lack of effort to assist us. Can someone please call me back and explain/help us with this? Thanks, Gord

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Reviewed by kate: 6.75 out of 10 on 2/10/2018
City/Location Reviewed: dundas and bloor location
Firstly I stood for over 7 mins to buy some fresh salmon and nobody ever appeared to serve me. There was no one behind the counter, so I finally left without my salmon. Secondly whilst I was in line and being checked out the cashier did a price check for another customer which then the product was put on my bill. When I asked the cashier why he did that and now I have pancake mix for $2.50 on my bill and would he please remove it, he said he couldn't and I had to go line up at customer service and have them remove it. After another 5 minutes of waiting I had the pancake mix taken off my bill. This Loblaws is actually out of my way and I have to take the subway to get there. I always loved shopping here so I didn't mind the travel time. This is unacceptable service and I was very disappointed in my shopping experience.

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Reviewed by g: 1.00 out of 10 on 2/7/2018
City/Location Reviewed:
Just hung up on PC points after waiting over an hour for someone to answer. Never did. And guess what your customer service hotline is closed. With all the issues of bread fixing and how you handled that. One would figure you would be out to win back loyalty. Shows how little Loblaws cares.

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Reviewed by amy: 5.50 out of 10 on 2/5/2018
City/Location Reviewed: winnipeg/no frills
Hello, Two days ago I decided to have lunch at work. I had taken one of your cans of PC Thai Chicken Soup With me. Eager to enjoy my lunch, I opened the can and put it into my bowl, warmed it up and began to chow down. After about 15 bites of this soup, I looked down to realize my bowl was invested in bugs!!! One of these lovely bugs is portrayed here in my spoon. I had eaten numerous of these stripped beetles, quite apparently. I was sick the rest of the day, throwing up and felt TERRIBLE to say the least. I am extremely upset, and have no words to tell you how disappointed I am with you as a company for allowing this to happen to a very loyal customer. I wrote an e mail to your customer service center but still have not heard a thing back, I expect a reply and compensation. Thank you. BUGS! Just disgusting.

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Reviewed by pups: 1.00 out of 10 on 1/26/2018
City/Location Reviewed: mission.bc
I've been shopping in this store for the longest time. The current manager Ken whay can I say all u see if him that he is more interested in just merchandising his supplies here n there. He dies not see the real picture whether all his staff especially the Cashiers or the Front end Supervisors. The cashiers never never smile except a couple of them do. The supervisors are always chatting n giggling so loud even the Front manager don't say anything. All Ken the manager is not bothered to watch on a daily basis from his office at the cashier lane how the staff process the customer. No thank u , how are u . The basics. When the store manager Ken is walking by the customers he doesn't even smile or say hello. When Wal-Mart staff n manager smiles n say hello. And they are your top most competitor right next door. It's not a happy store where u can shop with pride. NO COFFEE BUT U HAVE SANDWICHES TO EAT BUT NO WHERE TO SIT N EAT. EVERYOBE NEED COFFEE N SHOP ESPECIALLY THE COLD WEATHER . Coffee is like 200% profit. The staff is still there why take away a coffee machine. The worst thing a store could do. I buy a sandwich but no coffee. Even the head office ppl come but they don't care. That's why the store is so quiet all the time. What's the point of having a store all stocked but the staff is not friendly at all. Most of the time the staff have no name tag on and tge supervusors ot nanager dont say anything. Shouldnt nsme tags be MANDATORY? Your PA system is so loud another manager Debbie is so so loud . She talks to her staff so loud like she's belittling them even for a small job to be donemaybe I should just stop shopping here bec u ppl don't care who shops or not. I shop at least 4 times a week. Thank U

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Reviewed by Nikki: 7.75 out of 10 on 1/25/2018
City/Location Reviewed: Penticton
Long story short, penticton superstore has their employees dressed like they came off the streets shopping for people. Very unrepresentable in a corporation like that. Oversized sweaters and big bulky boots on, don't even look or act like they are employees of the store.

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Reviewed by Kevin: 1.00 out of 10 on 1/23/2018
City/Location Reviewed: Maple leaf gardens loblaws
Never have advertised specials!! Went in today at 9:30 am for one day special of raspberries at 9:30 am was told they were out. Am Contacting Better Business Bureau and Consumer Affairs. This happens a lot at this store. Fraudulent!!

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Reviewed by Shirley : 7.25 out of 10 on 1/18/2018
City/Location Reviewed:
I have been trying to have President's Choice Carrot Mini-muffins restocked in the Loblaws store on Mc Arthur Ave. in Ottawa for the past month but to no avail. Managers at the store have reordered them but cannot get delivery re-instated. Could you please advise why this is so? I can buy them at a local Independent store in the area but not at my usual Loblaws on McArthur Ave.

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Thank you for your interest in Loblaws Customer Care. Your Complaints and reviews provide valuable feedback to all Grocery businesses to improve the service we as customers are provided.

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