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Loblaws Complaints

Loblaws Complaints

Loblaws is a supermarket chain with over 70 stores in Canada, headquartered in Brampton, with stores across Ontario and Quebec. Loblaws is a division of Loblaw Companies Limited, Canada's largest food distributor.

Loblaws Customer Complaints and Reviews

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Latest Loblaws Complaints and Reviews


Reviewed by Laura: 9.00 out of 10 on 6/24/2017
City/Location Reviewed:
Bring back the Bombay seasoning on the Butchershop steaks!!!! It was so delicious and I really miss it.

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Reviewed by Wendy: 1.00 out of 10 on 6/22/2017
City/Location Reviewed: Bowmanville
On Sunday June 11th I was at Loblaws in Bowmanville where I shop on a weekly basis. This particular day I was expecting Company for dinner and went to Loblaws to purchase beer as it is around the corner from me. There was no cashier at the beer line so I had to line up in another line. I waited until one minute to six to finally get my order processed. The girl said I was in the wrong line which I pointed out that there was no cashier in the beer line. She called the manager for an over ride as she could not process the order. It took the manager nearly five minutes to appear and says " sorry it is just after six o'clock. I explained I had been waiting to be served and that is why it is after six. I offered to pay her cash which she just said "no sorry". Whenever you are at the beer store and it closes they still serve the customers in the store even tho it is after the time. I have not been back to your store and never plan on shopping there again. I would rather drive across town than spend another nickel in your store. Perhaps you should not sell beer if you cannot get with the times!.

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Reviewed by Dalya: 4.00 out of 10 on 6/17/2017
City/Location Reviewed: Windsor wholesale club
Been going there for years and don't get me wrong the staff there are great. They always help and are great to talk with. The past year or two the place has had no air conditioning which makes the experience brutal. The table with the sprayers do not work and I have seen the staff spraying by hand and the produce doesn't look the best. The store manager is rude, unprofessional and intimidating. I have not seen him much and have noticed less staff on the floor. One visit I heard a cashier page for the store manager multiple times before calling for someone else. I also found a cart of candy being sold with half price stickers, when I checked the expiration date it was almost a year old.

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Reviewed by Izzy: 1.75 out of 10 on 6/12/2017
City/Location Reviewed: Toronto
I wanted to buy Arz Probiotic yoghurt (750g) as was posted in the flyer for June 8-14, 2017 under Ramadan Mubarak. I went two Loblaws located at Millwood & Laird and Bayview & Moore. Neither store had the product on the shelves. When I made inquiries, the staff in both the stores had no brand recognition which I am convinced is mainly because the product was listed under Ramada Mubarak. They automatically assumed that this was some exotic product that their store did not carry. Even when I told them that it was plain old yogurt, I could see from their body language saying otherwise. A store clerk employed by the dairy division was called out. He took a picture of the Arz yoghurt so that he could "show it to his boss". As far as i am aware, Loblaws acquired Arz a few years ago. Both the stores offered me "rain checks" which in my mind was a thoughtless and worthless offering to a customer, simply because the store is most unlikely to ever sell the product therefore the rain checks are not worth the paper they are written on. I am shocked that you have staff that do not recognize their own brand and secondly, they display an astonishing level of ignorance by assuming that an everyday, run of the mill product such as yogurt is something foreign and exotic. I do think they need more training.

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Reviewed by Judy Stevens: 6.75 out of 10 on 6/12/2017
City/Location Reviewed:
I have been purchasing dog food of this type for some time and the last time it was $0.99...today it was $1.29......how do you justify a 30% increase within a few weeks. The item # is (18) 06038365893. I am finding prices on several items are ridiculously high compared to other supermarkets. Your client base is getting smarter and have discovered many turning to "No Frills". Marketing should take lessons from PUBLIX in Florida. Kindly respond to my dog food enquiry !!!!

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Reviewed by Shannon: 6.25 out of 10 on 6/11/2017
City/Location Reviewed: Victoria, Bc
Manjit at the warehouse store in Victoria was extremely unpleasant. She was not very nice and didn't want to check to see if we were right over a price discrepancy. Whispering to her boss which made us feel like it was about us. No greetings or anything. Very much a sourpuss. She should not be a cashier if she can't be pleasant. Also, she looked gloomy, no smile or eye contact. Please either give her some customer service training or place her in a spot where she won't be in contact with customers we are not going to shop there again because she made our experience that horrible.

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Reviewed by David McClure: 6.25 out of 10 on 6/10/2017
City/Location Reviewed: Ottawa
I have been a customer at Loblaws for all my adult life, both here in Ottawa and in Toronto. I am 80-years-old. I purchased a Lactaid at the Vanier and McArthur store. I had friends in this morning for coffee. I hadn't opened the carton, and its expiry date was June 14 (today is June 10) One person, upon tasting the coffee, was ill. The Lactaid smelled bad! It came out in chunks. We had to use powdered creamer in the coffee. Tonight, I took the carton back and asked to speak to someone in charge. The young told me that there was no one in authority in charge at that time. I asked him what is Loblaws' policy. He said would you like another. I stated, "Definitely, as that was why I had come to the store". Now to fill you in ... I am disabled and in an electric wheelchair, as well as being legally blind. I usually never go out at night as I need bright light in order to see anything. The young man asked me for my receipt. I don't keep receipts, and it stated on the carton that its expiry date was June 14! That should be sufficient! Well, as there was no one in authority present and as I didn't bring a receipt, NO DEAL! I usually spend $180.00 plus every other week. Well, from now on, I will no longer shop at Loblaws, although it's the closest. In future, I will shop at Metro or Fresco, two grocery stores in the general vicinity, although not as close as Loblaws. So, for no apparent policies on tainted foods and no one with authority at night (10:00 pm), you have lost me as a customer. I'll go to the nearest Convenience store if necessary. I am very angry at your lack of customer concern, so "So Long, Loblaws"!!

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Reviewed by Catie: 7.00 out of 10 on 6/7/2017
City/Location Reviewed: Toronto - Queen St
I went to Loblaws near Queen and Bathurst last week to buy some produce for a dinner party. During checkout the cashier seemed quite bored and/or distracted. As I was paying my total seemed abnormally high for a few veggies. I was in a rush, but when I got home I reviewed my receipt and saw that the weights (and resultantly, the prices) for many of the items I had purchased were much higher than reasonable. For example, 5 white mushrooms weighed 0.375 kg (almost a pound!) and cost $3.30 - for 5 mushrooms! Similarly, a single head of garlic weighed 0.33 kg and cost $4.40. I can't be sure, but it really seems as though the cashier left something on the scale while ringing up other items that were charged based on weight. I live quite far from this store and didn't have time to return and complain in person before I needed to use the vegetables for a dinner party I was hosting.

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Reviewed by Nimbo: 2.75 out of 10 on 5/26/2017
City/Location Reviewed: Superstore Oxford - London
I always shop at this store to buy bulk garlic stuffed olives. The last five times, this store was sold out or is no longer stocking them. Yesterday was the worst. There was only one type of olives stocked with the remaining bins empty. Poor inventory management! I prefer to do all my weekly grocery shopping in one store for convenience. I am sorry to inform you that this store will no longer my store of choice. Why? Because the selection of stocked items is poor, there are missing price tickets on the shelves, the egg cooler is discustingly dirty, flyer sale items are frequently sold out and my general impression of the store is that it is poorly run. I am sure your competition will gladly accept my business from now on. Goodbye!

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Reviewed by Madjam: 4.00 out of 10 on 5/25/2017
City/Location Reviewed: Toronto
You should be hanging your heads in shame. Last weeks flyer had first of the season "jumbo cherries" which were not even close do jumbo. No explanation, No apology, no reduction in price. Consumers are not as stupid as you obviously think.

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Reviewed by kevin: 4.00 out of 10 on 5/24/2017
City/Location Reviewed: bayers lake
I went to the Bayers Lake garden center on may 24 early afternoon. They had a bench full of tomato plants that had a large sign stating large annuals $6.99. I picked up four for that price, went to cash and the price came up at 15.00 each. I told them about the sign, took the associate over, he ripped the sign down. I told him I should get them for 6.99 as the sign was in the middle of a 15 foot bench. They refused four but did give me one. I took the sign to the customer service desk and told them what happened. They paged a manager, Dave I think, told him the situation. He asked me what I wanted and told him I wanted the four for that price as it was not my fault the sign was there. I told them that I did get one for that price he responded that I was lucky, he would not have given me any for that price and just walked away. I laughed is it looked like someone is clearly over his head in a management position. If one cannot handle simple situations like that then he is in the wrong position. Very immature response in my opinion.

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Reviewed by clw: 9.00 out of 10 on 5/20/2017
City/Location Reviewed: Toronto, Bayview/Moore
This is a real pet peeve of mine that I have spoken the the meat department about quite a few times. Recycling criticisms - Black plastic food trays: "Supermarkets think black trays make meat look redder so they colour the tray black but that makes it worthless for recycling. Also, if someone leaves the torn film on the tray, with a bloody card below it, we just have to chuck it anyway." They continue to use these oversize packages, which are very bulky and difficult to store neatly in the fridge or freezer. Please discontinue them or let me just remove the meat & leave the packaging in the store?

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Reviewed by Don : 1.00 out of 10 on 5/20/2017
City/Location Reviewed: Collingwood
My wife and I went to Loblaw Collingwood to shop the garden centre. We got there at 9:20am on Saturday May 20th. This is the "LONG WEEKEND" people! I would like to know whose "BRAINWAVE" it was to "NOT OPEN" the outside Garden Center until 10:30am?? Are you kidding me?? This is the Long Weekend! Is this part of your customer service plan? Are you that "tight on labour"? Either that or you believe that you are doing enough business that you don't NEED to open the garden centre until 10:30am? People are out and about visiting their favourite garden centers at this time off year as the Victoria Day weekend signifies the start of the planting season for home owners! I truly could not believe this. So...my wife and I went to Home Depot and purchased $165 worth of planting material. There were also other customers outside the garden fence looking inside and a few others were grumbling also. I do have to apologize as I sort of took it out on a shopping cart employee who really has no control of this, as I should have went inside and voice my displeasure to the Store Manager. I would really like to be emailed a response. Just had to express my thoughts!

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Reviewed by paddy: 7.00 out of 10 on 5/16/2017
City/Location Reviewed: hamilton
i have just received my new american express travel rewards card which has been rated as one of the best if not the best travel rewards card.I was astounded to find i was not able to use this card at the store i purchase 80% of my families weekly groceries.I find it incredible that loblaws doesnt accept this card yet Metro,Walmart,and Sobeys do.The amount of sales you must lose must be huge because of not accepting this particular card let alone all the other American Express cards,can't believe such a huge company as yours could be so short sighted.You definately have lost me as a customer.Thanks for the opportunity to express my view.

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Reviewed by Nancy: 7.50 out of 10 on 5/10/2017
City/Location Reviewed: Ottawa/Westboro Superstore
Hi - We seem to have a problem with shrinking chocolate cakes in Ottawa- definitely not the most serious problem in Ottawa but one I have taken the time to write about. Your Farmers Market product labeled CHOCOLATE FUDGE CAKE which has been a family favourite has become so much smaller that we are at the point of almost having to buy two where one months back was sufficient. Yes even the price recently has shrunk with them being on sale more often prehaps to try and lure customers back ! Seriously I understand your costs are increasing but it is getting to the ridiculous what happens next are you going to put a cupcake size in the packaging as the amount you have shrunk it even the old packaging looks ridiculously large! I also agree with the previous writer this buy two or else pricing is staring a slow boil with a number of people I have heard speak of it - come off it - or maybe it is just the whole policy of Loblaws is changing where holding prices but reducing the quantity or forcing hoarding to increase your bulk buying revenues - it's like the charging for bags the Loblaws started for community reasons that resulted in everyone else now doing it but no community benefiting while INCINERATORS have been held back while we landfill our garbage letting it leach into surrounding land while Canadian companies had developed the best stack scrubbers abd filtration systems in the world while newspapers were being warehoused in Toronto all to give the taxpayers the allusion that recycling projects are worthwhile - - - political activism on the part of Loblaws at the direct expense of customers still boils me all these years later and when you stand with over a $300.00 grocery bill for part of the week and are charged 5cents a bag - I'd like to strangle the Loblaws "GRANOLA GROUP" !

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Reviewed by Harold: 5.00 out of 10 on 5/10/2017
City/Location Reviewed: Kingston Ont.
we are getting really tired of having to buy 2 items to get a deal, Loblaws is getting carried away with this. it is all over the store. if you buy one instead of 2 it is regular price.We have started to shop at Metro,where we do not have to buy 2 to save . Metro and other Grocery stores have lots of sales and you are not forced to buy two. I don't think Loblaws is cheaper anymore. We have done a lot of shopping at Loblaws in the past before they started this , now it is time to change.

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Reviewed by FROZEN: 8.00 out of 10 on 5/9/2017
City/Location Reviewed: saskatoon
Could you please have someone repair the heating system at the canarama store.It is the coldest store in the city, province, or maybe the country. I and other customers are going to have to look to shop at somewhere more comfortable. I would not like to do this but the store is unbearable. Even the staff have tried but to know avail.The problem remains.Please correct.ThankYou

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Reviewed by lena: 4.75 out of 10 on 5/9/2017
City/Location Reviewed: Harbourfrount
I went to Loblaws on Tuesday May2nd and purchased 5 packages of lobster tails 2 for $3.99. I looked at my bill to see that I was charged full price. 2 @7.98 and 3@11.98I. came in today May 5th just to get the price adjusted as I only purchased them because of the sale price even though it is quite out of my way as I live in Etobicoke and the GTA can be quite difficult with traffic. I first spoke with Mary Jo at customer service who sent me over to Dan in the seafood dept. Dan was rude and difficult acting as if it was my fault. Dan only adjusted two packages as they were different sizes. I explained to him that they were all in the same bin so there was no way for the customer to know. I explained that I just wanted the price adjustment and to be treated with SOME CUSTOMER SERVICE. BASICALLY IT IS A SIMPLE BAIT AND SWITCH. All items are marked in a bin at a certain price and who checks there grocery bill really. I just want the the 11.98 lobster honoured at the price marked or returned.

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Reviewed by Gwill72: 4.75 out of 10 on 5/3/2017
City/Location Reviewed: Queens quay
I ordered a funeral arrangement Monday morning to be made and delivered for Tuesday for the funeral. It was not done at all. Just received a call with an apology for not doing it and a "will make it up to you next week". Exactly how you can make it up to someone for a funeral is beyond me. They've done many excellent arrangements for me, which is why I called them to begin with. They accepted the order then ... excuse was - had to do Plano gram. Very disappointed. Beyond words.

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