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Loblaws Complaints

Loblaws Complaints

Loblaws is a supermarket chain with over 70 stores in Canada, headquartered in Brampton, with stores across Ontario and Quebec. Loblaws is a division of Loblaw Companies Limited, Canada's largest food distributor.

Loblaws Customer Complaints and Reviews

Thank your for your interest in helping to improve customer service at Loblaws. All reviews and complaints matter. Please share your latest experiences to provide feedback on the Loblaws customer service. Write your own customer service complaint or review for Loblaws below.

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Latest Loblaws Complaints and Reviews


Reviewed by Jakie: 7.75 out of 10 on 10/13/2014
City/Location Reviewed: Grande Prairie Richard's no frills
I love this store the owner is always out side clean making his store beautiful! The first thing you see when you walk in is the most beautiful produce department i have ever seen!! Everything is so full and colourful and very very fresh!! You can tell that both the owner and the produce manager love what they do because it shows in there store! My only complaint is when I go shopping the meat department has very little on they're shelves and when I ask them if they have anymore they say "we're sold out"

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Reviewed by Jakie: 6.25 out of 10 on 10/13/2014
City/Location Reviewed: Grande Prairie
I love this store the owner is always out side clean making his store beautiful! The first thing you see when you walk in is the most beautiful produce department i have ever seen!! Everything is so full and colourful and very very fresh!! You can tell that both the owner and the produce manager love what they do because it shows in there store! My only complaint is when I go shopping the meat department has very little on they're shelves and when I ask them if they have anymore they say "we're sold out"

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Reviewed by kathy lemoine: 6.25 out of 10 on 9/24/2014
City/Location Reviewed: customer service online
Sent a request asking if they could tell me which of their stores sold the ready bake frozen bread dough and basically got a reply saying it would take too much time and effort to look it up and sent me a link to their store locator telling me i could start phoning to enquire. What happened to customer service Loblaws. Have you forgotten that your customers are the reason you are where you are today?

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Reviewed by Fike: 10.00 out of 10 on 9/18/2014
City/Location Reviewed: Grande Prairie Richard's No frills
Store is very clean, The produce department was beautiful and the produce manager could answer every question i asked. i am telling all my friends to shop at no frills.

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Reviewed by Reza: 4.75 out of 10 on 10/8/2013
City/Location Reviewed: Ottawa/Ontario/Bank at Southkeys
On Saturday Oct. 05th I was rushing to the hospital to visit my sister in law who had just delivered their twins. On our way to the hospital we decided to buy some flowers so we stopped by at Loblaws on South keys and purchased a bouquet for 15.00 + taxes at floral there. As I was paying with my debit card I decided to take $40 cash back in case I needed cash money for parking or coffee, etc. at the hospital so I asked for $40 from my debit card. However, the cashier handed out the receipt without the cash back. As we were on a rush, I forgot about the money and left the store. At the hospital I realized that I had no cash so on our way back home I returned to Loblaws to correct the error (around 8:20 PM). There was no manger available so I was asked to return on Monday. I went there on Monday and was asked to contact Cash Office after 7:00 in the morning. I contacted them today (Tuesday 08th) 7:15 am and was told that the manager will contact me around 10:00 am. Now it is 11:00 am and nobody has called me yet. I have the receipt that does not have my initials. It is normal when I take out cash back, I am asked to sign by my initials. During my visits to that store I realized that it is poorly managed as in all my visits there was only one person at customer support that sold cell phones, lottaries, answered questions, took care of refunds, delivery, etc. They did not know how to deal with an issue like mine.

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Reviewed by TS: 9.00 out of 10 on 10/1/2013
City/Location Reviewed: Ottawa Carlingwood
I shop at that grocery store almost every day. But do not like the way courtesy counter is set up. If you want to go to the courtery counter you have to make a detour after finishing with buying your grocery, people are in line waiting to be served with their cart you have to try and get by them with your own cart. You would have to go their to see, sorry but I don't know how to explain the situation. Lots of people have complained, but nothing is being done. Too bad because most of those people at the cash or even the cleaning staff are very nice.

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Reviewed by waynester: 6.25 out of 10 on 6/4/2013
City/Location Reviewed: Toronto, ON Leslie/Lakeshore
Many many items with no prices. Many "holes" in the aisles. Meat Dept. was terrible Thurs. May 30 and Monday June 3. many Insider items with no prices Teenage cashiers who were completely disinterested in their customers. Even with customers at their lane, they would be giggling with the next cashier. Bagged coffee beans by the grinder have been in the wrong place with no price for many weeks.

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Reviewed by ben: 4.75 out of 10 on 6/4/2013
City/Location Reviewed: Ottawa
Last week there was an item that was on special via the Loblaw flyer. It was no longer in stock. I waited at the customer service desk for about 7 minutes for a rain check, which was issued to me. I had one other item in my hand to buy. I asked if I could pay for it there. Woman at CS desk replied "no I have to take the next person in line“ as she pointed to the express line next to the customer service desk. There was no arguing with her. This appears to be Loblaw policy.Had the store not been out of stock, I would not have had to wait in line, in the first place,l but to have a customer wait in line twice when the store doesn't have an item in stock is not customer service. By the way, as I was waiting in line for the rain check I had to listen to the woman that looked after me and the woman who she replaced at the CS desk discuss. at length, their break times. Not good.

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Reviewed by Peppie: 7.00 out of 10 on 6/4/2013
City/Location Reviewed: Ottawa


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Reviewed by Maryka: 6.00 out of 10 on 6/4/2013
City/Location Reviewed: Brossard
The PC products are very good. The flowers are great. They last longer than any I've bought elsewhere, including florists. My problem, the last few times I've gone shopping, is that at the Brossard store, the vegetables and fruit are old, wrinkled, brown.

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Reviewed by Isabel: 7.75 out of 10 on 6/3/2013
City/Location Reviewed: Toronto
Loblaws has been my store to shop at for years. Big fan of presidents choice products which they carry a wide selection of and I like the fact that they are always introducing new products. The problem is I wish somehow we could find out when they discontinue old ones some of which were my favorite. At least then you could stock up on the items.

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Thank you for your interest in Loblaws Customer Care. Your Complaints and reviews provide valuable feedback to all Grocery businesses to improve the service we as customers are provided.

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