|Loblaws is a supermarket chain with over 70 stores in Canada, headquartered in Brampton, with stores across Ontario and Quebec. Loblaws is a division of Loblaw Companies Limited, Canada's largest food distributor.
Loblaws Customer Complaints and Reviews
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Latest Loblaws Complaints and Reviews
Reviewed by Lerrick: 2.50 out of 10 on 12/7/2016
Dear Sir or Madame.
I just completed shopping at Loblaws at St. Clair West St.
I observe a continuing decline in customer service.
Your kosher section suffers from a lack of attention. Already I have shifted a large part of my kosher shopping up north. Please get someone who understands the needs of the Jewish community to help with your selection of goods. I can rely on some of the salads in the cooler to be past expiry, and the cooler drips condensate on the goods.
With respect to my other shopping needs, I stood in the checkout line far too long this morning. One small order and one large order cashier. And of course the self-checkout that I have no intention of using as I know it will result in less staff and less service ultimately.
I really dislike the new sale cards consisting of a folding section that obscures the price. The prices should be visible whichever way I ply the aisle.
It is a matter of fact I have reduced the volume of business I do in this location.
And if things don't improve, you can count on me spending my money with your competitors up north.
Reviewed by Batman: 6.25 out of 10 on 12/2/2016
City/Location Reviewed: Miramichi, N.B.
I recently visited your Miramichi Store located at 408 King George Hwy., to purchase some softener salt for my water softener machine. I asked at the Customer Service desk if they had any available and to my dismay was told they are no longer allowed to carry water softener salt, windshield washer fluid or Safe-t-salt. She said it was because of the new school that was built up the street and the "Environmentalists."???? They just built the school right next to the old one that was there for at least 40 years. What does water softener salt have to do with a school? I'm taking it home to use and as I don't live in the City I don't see the relevance to this. This is totally ridiculous and I'm outraged that I now have to travel a 1/2 hour to Walmart to purchase softener salt for my machine. I'm sure I won't be the only disgruntled customer as everyone who lives along my road has a water softener in their home. I would appreciate a response to my complaint and a resolution to it as well. You cannot tell me that they don't use windshield washer fluid in the school buses or salt the parking lot at the schools. We live in CANADA!!!!! Very frustrated!
Reviewed by Maggy: 5.75 out of 10 on 11/30/2016
City/Location Reviewed: London, ont.
I am complaining about your "Multi" system pricing. I am an elderly widow who is on a pension
Rarely do I want to purchase 1 item, which in some cases, would cost up to a dollar more than the multi unit price. This system is very discriminatory and I believe there should be a system in place to allow me to purchase one item at the multi price equivalent. Please review my complaint and respond to me.
Also, at your Masonville store, the pricing is poor, either non-existing or not reflective of the advertised price.
Thank you, "Maggy"
Reviewed by walt: 8.00 out of 10 on 11/26/2016
City/Location Reviewed: timmins, ont.
Never looked into your background but today had to go over your CSR report. I realize your indep. retailers are supposed to believe and adhere to this report which brings me to thepoint of this letter. I believe that some retailers in order to make their annual objective, feel it is OK to cheat a little even at the customers expense and inconvenience. I reference an article in the local paper pointing out that in these tough times that some food retailers in order to get the best bang for their buck is to mix good(meat) with " BEST BEFORE" that has expired or close too and put it back on the shelf as grade "A" or whatever. I believe this is what i encountered in our local IGA. On Nov.24/16 i was shopping for hamburg meat for meat pies. The ground beef i needed was displayed in small quantities except for several larger packages by themselves. I asked the butcher why there was a price difference between the small and large pkgs. He said the larger packages were classed asclub packs and the size made it cheaper to buy.. So I buy a club pack and deposit itdirectly to the fridge at home. Next A.M. the wife finds that half the meat has the green colour assoc. with rottingand its off to the store again. Now it's one thing to deceive your public with a tainted product but the real insult comes with the butcher giving me (at age 76) a line of B.S. about club packs and cheaper by volume etc. I am still so pissed at the deception I contemplate if I have a civic duty to inform the public via editors letter . You canbe sure it will continue.
Reviewed by Nick Shearman: 7.75 out of 10 on 11/25/2016
City/Location Reviewed: Newmarket Siper store
Dear sir or madam ,
I live in Keswick ,I cannot get Boxed 6pack Silk cartons at Zehrs in Keswick because you only carry it in cartons of 6 at the superstores. I traveled from Keswick to Newmarket store with to pick up 6 boxes of silk almond milk ,finding none on the shelf I ask an employee if she could get me some from the back . I was told no because inventor was going on and she was not aloud to touch them ,I then went to customer service and was told the same thing .I at that point told customer service I was "pissed" and walked away.I am highly disappointed in the lack of customer service I did NOT receive ,Any discount I may have gotten by buying in bulk was destroyed in lost gas money knowing also that I have to do it all again due to a total lack of CUSTOMER SERVICE!!! Please in future change your policies so the USTOMER is not put out by a lack of consideration and short sightedness when NOT stocking shelves when doing inventory and supplying smaller stores with the bulk option which they don't have at this time . Sincerely Nick Shearman.
Reviewed by lisa: 6.50 out of 10 on 11/24/2016
City/Location Reviewed: mississauga, glen Erin
Today, I was quite upset, after school took the drive down Glen Erin to purchaced the chicken breast pieces, 1.49 cents for one piece, I bought eight of them, when I arrived home and opened the box, took one out withmy grandson to enjoy them, I realized that they were way to hard and tough to eat, not sure if they were there for a couple of days, but tasted that way cause the chicken was dry andthe top o t was older dried out didn't get a discount , not that I wanted one, but if the chicken wasn't good the lady who sold them to be should have informed me of that. so disappointed in Loblaws. Thank you Gladys LeBLanc
Reviewed by Boppin: 4.25 out of 10 on 11/24/2016
City/Location Reviewed: Bowmanville
I was in at loblaws bowmanville location to pick up my pills. I stood at the deli counter for some time no service I asked the lady at the counter that cooks the food about the service .she tells me the lady is way down the back and to go find her . I was so mad that I walked out of the store with only my pills .and ended up at freshco for my needs ,if it was not for the pharmcy i would not even step inside the store. I have been dealing with this pharmcy since the store opened in bowmanville I have considered finding another pharmcy but they do a great job and support them 100 % to bad the other departments cared about their customers
Reviewed by Garry Rasmussen: 4.00 out of 10 on 11/22/2016
City/Location Reviewed: Kingston, ont
My wife, I and 20 year old daughter went to the checkout with about 50 dollars worth of groceries which including 4 beer cans. The checkout employee was very rude and informed us that we could not buy the beer since our daughter didn't have ID. We made it clear the beer was for me, a 61 year old. She continued her rude treatment repeating the store policy again. We will not shop at Loblaws again. We were made to feel like criminals being publicly shamed for trying to buy 4 beers. The store number is 01040
Terminal is Z0104002 At 2:11 pm
Reviewed by EL: 6.25 out of 10 on 11/21/2016
City/Location Reviewed: Ottawa
Bought chicken breast roast stuffed with italian pork sausage & apple, wrapped in bacon.
My wife and I love trying new things but this "from out chefs" selection was something that belongs in the "what were you thinking"!
Apart from the buried string, the texture of the italian sausage was disgusting and the chicken tasteless. The bacon was good but hardly worth the preparation time and effort to enjoy bacon.
We will not accept your chef's recommendation in the future.
PS Enjoyed the pop up thermometer!
Reviewed by jackie: 3.00 out of 10 on 11/18/2016
City/Location Reviewed: toronto
I recently shop at loblaws and have a pc card to collect points and because of the new planno for the yogurt I can buy certain products that would give me points that I use on regular basics. ie liberty kefir which all the flavours are gone and the pc kefir as well all they sell now is the plain and a coconut I think.
Reviewed by Xolie: 4.00 out of 10 on 11/17/2016
City/Location Reviewed: North York
I went to the Loblaws at North York Centre at closinmg time and was followed around by the lady who said she was a manager. I was not aware the store was closed as the door was opened and no one said anything until I got to the paper towel aisle.
I felt very uncomfortable as she told me in my dace "literallY that I need to leave and in a not so kind voice. As i was walking out, she was not even 10cm away from me following me as I walked out. I asked her why she was following me and she said she wanted to make sure I walked out of the store.
To cut a long story short, she followed me all the way to the exit and literally, shut the door at me as soon as I walked out.
Anyway, the bottom line is, I was very disappointed with such treatment from a reputable store like Loblaws and I'm not letting this go because I believe I was being discriminated as I was not the only customer at the store at that time.
Reviewed by rick: 7.00 out of 10 on 11/13/2016
City/Location Reviewed: Toronto Humbertown
After having been a regular at the Humbertown location for over 20 years, and having been repeatedly frustrated by the bakery dept., I feel compelled to bring this to your attention. Today I bought a ciabatta loaf, marked on the shelf as $1.50. At the cash, it scanned at $2.99. I was told the lower price was for a different loaf. HOWEVER, all the loaves sitting above the $1.50 tag were these same $2.99 (Ace Bakery) loaves. This is NOT the first time this has happened. There is poor, and inconsistent, pricing signage in the Bakery. Many times, customers are left wondering what the actual price is, preparing for a surprise at the cash. As well, the bun bins (behind the clear doors) generally do not have prices. Again, we are left to guess the price. Please ensure ALL your bakery items are clearly priced.
In addition, there is often a lack of availability of fresh baked items. Your store opens at 8am. The product should be ready for sale at 8am. Often, I have arrived at 9am or later, and still regular items, like fresh croissants, are not ready yet. Today, Novemeber 13th, you still had croissants baked on November 10th. With the COBS store in your plaza closed for 2 weeks, you should jump at the chance to generate more sales. Instead, I look forward to their re-opening.
The deli dept. next to the bakery is far from perfect as well. Often, I have to ask for utensils for the olive bar (same for the tongs in the bakery). As well, I have seen no fish in the fish counter 1 hour after opening. Even the staff there don't appear happy. These type of problems are indicative of poor management, you can't simply blame the staff.
It's time to make some improvements.
Reviewed by lilos: 6.25 out of 10 on 10/23/2016
City/Location Reviewed: toronto
Why is your programme designed to charge sales tax (13%) on the purchase of CiCi telephone cards, I purchased one at NoFrills on Younge St, Centre Point Mall and was charged, This is illegal, kindly review and please acknowledge this email. Thank you.
Reviewed by whocares: 4.75 out of 10 on 10/22/2016
City/Location Reviewed: 01066 east mall amd burnhamthorpe
I was at the self checkout today at 5:07pm with my 2 small children and mother. I kept hearing a phone ringing and couldn't figure out where, when I located it, it was near the bottom of a cart full of items left right beside the checkout and nobody in sight. Assuming someone had lost their cell phone, I picked it up. It turned out that this phone "belonged" to loblaws as I explained to the other person on the where I was located and they could pick it up
Reviewed by Dede: 6.00 out of 10 on 10/13/2016
City/Location Reviewed: Winnipeg
On October 16/16 @4:45 I purchased a bag of raw well on shrimp 16/20 PCs 300g. This was to be my Friday night treat . I counted the shrimp only to find that this was the 3rd time that there was only 13. I was not able to weigh the shrimps so I don't know if they weighed 300 g. I they weighed 300g. OK. But this is clearly false advertising. The ecu # is6024900959 purchased at the Superstore #1505 on Mcphillips st Winnipeg Manitoba
Reviewed by Maurry: 2.50 out of 10 on 10/8/2016
City/Location Reviewed: Coquitlam
I went to superstore on Westwood street at coquitlam today to fill the prescription. There are only two customers at drop off counter but I have to wait more than 20 minutes. The problem for this company is these people working at drop of counter are so inefficient. I think they get paid for hours not for how much work they have done. Then I got served and was told I have to wait for 30 minutes. I have only one medication. I came back to pharmacy after 35 minutes and was told it is not ready. I have to wait again. It reminds me one year ago I tried to fill the prescription at Extra Foods in maple ridge. At lunch break I went to there. The girl working at drop off counter just talked so much and tried to kill the time on purpose. I was on line for 30 minutes but still has not been served. She is very friendly but I would be more appreciated if she respects other people's time. Finally like other two customers we just left.
This is a problem for pharmacy of this company. I learned my lesson. I appreciate their politeness but I can't afford to wait that long. I have to go.
Reviewed by MyMother: 3.25 out of 10 on 10/7/2016
City/Location Reviewed: Keswick
This is referring to the Zehrs Store in Keswick. We rarely shop at Zehrs anymore due to the high prices and lack of sales items but my mother likes to go there because it's close and she says she gets her exercise walking there. Today she stood in line for over twenty minutes at the 1 to 12(?) item cashout because there was only one clerk on duty there. The other clerks were all busy with shoppers that had more than 12 items. A few people left their carts and walked out and I advised my mom to just leave the shopping to us from now on and we will get what she needs at Walmart.
Reviewed by customer: 6.25 out of 10 on 10/7/2016
City/Location Reviewed: Saskatchewan
Prescriptions should be not put on outside of bag what a person picks up for confidentiality when picking up so others cant see as well as if need someone to pick it up its not there on outside stapled for others to see . Thats not confidential!
Reviewed by Ghanesh Das: 7.00 out of 10 on 10/3/2016
City/Location Reviewed: Toronto
Our family recently tried Loblaws SKYR Iclandic yogurt and didn't like it - it was way too thick. We also recently went to Iceland and tried "real" Icelandic SKYR yogurt and realized how good and creamy it was. Loblaws should really try and improve this product, as it is NOT a good reflection of what Iclandic yogurt is supposed to be.
Reviewed by kiki: 5.50 out of 10 on 9/29/2016
City/Location Reviewed: Manulifecentre / Toronto/ Canada
Check out cashier #4/ at ManulifeCentre Toronto/ Canada. date thursday 29th of September /1030 am
The cashier was abrupt.. I asked her if she was OK.. sort of threw the 2 remaining products on the counter
She said I told you not to move the products .. the belt will do that.
I said perhaps it was the way it was said?... I told you 3 times she said ..
no apologies needed I guess...and yelling at a customer in a lineup is not good.
I said do you want me to leave the groceries here?... She said I dont care what you do. and began talking to the next customer behind me....
Well Ok a bad day?... perhaps she was not aware that she was unpleasant to a paying customer....? She would not have talked like this if I was a male customer..of this I am sure.
........... saying sorry would have been fine with me.
But no, she made the situation even worst.
I mentioned the situation to a manager and she said she was sorry.
That cashier was deliberately rude and nasty..... dont know why?..
I do spend a lot at Loblaws in groceries.... this was not necessary..
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