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Loblaws Complaints

Loblaws Complaints

Loblaws is a supermarket chain with over 70 stores in Canada, headquartered in Brampton, with stores across Ontario and Quebec. Loblaws is a division of Loblaw Companies Limited, Canada's largest food distributor.

Loblaws Customer Complaints and Reviews

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Latest Loblaws Complaints and Reviews


Reviewed by kate: 6.75 out of 10 on 2/10/2018
City/Location Reviewed: dundas and bloor location
Firstly I stood for over 7 mins to buy some fresh salmon and nobody ever appeared to serve me. There was no one behind the counter, so I finally left without my salmon. Secondly whilst I was in line and being checked out the cashier did a price check for another customer which then the product was put on my bill. When I asked the cashier why he did that and now I have pancake mix for $2.50 on my bill and would he please remove it, he said he couldn't and I had to go line up at customer service and have them remove it. After another 5 minutes of waiting I had the pancake mix taken off my bill. This Loblaws is actually out of my way and I have to take the subway to get there. I always loved shopping here so I didn't mind the travel time. This is unacceptable service and I was very disappointed in my shopping experience.

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Reviewed by g: 1.00 out of 10 on 2/7/2018
City/Location Reviewed:
Just hung up on PC points after waiting over an hour for someone to answer. Never did. And guess what your customer service hotline is closed. With all the issues of bread fixing and how you handled that. One would figure you would be out to win back loyalty. Shows how little Loblaws cares.

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Reviewed by amy: 5.50 out of 10 on 2/5/2018
City/Location Reviewed: winnipeg/no frills
Hello, Two days ago I decided to have lunch at work. I had taken one of your cans of PC Thai Chicken Soup With me. Eager to enjoy my lunch, I opened the can and put it into my bowl, warmed it up and began to chow down. After about 15 bites of this soup, I looked down to realize my bowl was invested in bugs!!! One of these lovely bugs is portrayed here in my spoon. I had eaten numerous of these stripped beetles, quite apparently. I was sick the rest of the day, throwing up and felt TERRIBLE to say the least. I am extremely upset, and have no words to tell you how disappointed I am with you as a company for allowing this to happen to a very loyal customer. I wrote an e mail to your customer service center but still have not heard a thing back, I expect a reply and compensation. Thank you. BUGS! Just disgusting.

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Reviewed by pups: 1.00 out of 10 on 1/26/2018
City/Location Reviewed: mission.bc
I've been shopping in this store for the longest time. The current manager Ken whay can I say all u see if him that he is more interested in just merchandising his supplies here n there. He dies not see the real picture whether all his staff especially the Cashiers or the Front end Supervisors. The cashiers never never smile except a couple of them do. The supervisors are always chatting n giggling so loud even the Front manager don't say anything. All Ken the manager is not bothered to watch on a daily basis from his office at the cashier lane how the staff process the customer. No thank u , how are u . The basics. When the store manager Ken is walking by the customers he doesn't even smile or say hello. When Wal-Mart staff n manager smiles n say hello. And they are your top most competitor right next door. It's not a happy store where u can shop with pride. NO COFFEE BUT U HAVE SANDWICHES TO EAT BUT NO WHERE TO SIT N EAT. EVERYOBE NEED COFFEE N SHOP ESPECIALLY THE COLD WEATHER . Coffee is like 200% profit. The staff is still there why take away a coffee machine. The worst thing a store could do. I buy a sandwich but no coffee. Even the head office ppl come but they don't care. That's why the store is so quiet all the time. What's the point of having a store all stocked but the staff is not friendly at all. Most of the time the staff have no name tag on and tge supervusors ot nanager dont say anything. Shouldnt nsme tags be MANDATORY? Your PA system is so loud another manager Debbie is so so loud . She talks to her staff so loud like she's belittling them even for a small job to be donemaybe I should just stop shopping here bec u ppl don't care who shops or not. I shop at least 4 times a week. Thank U

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Reviewed by Nikki: 7.75 out of 10 on 1/25/2018
City/Location Reviewed: Penticton
Long story short, penticton superstore has their employees dressed like they came off the streets shopping for people. Very unrepresentable in a corporation like that. Oversized sweaters and big bulky boots on, don't even look or act like they are employees of the store.

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Reviewed by Kevin: 1.00 out of 10 on 1/23/2018
City/Location Reviewed: Maple leaf gardens loblaws
Never have advertised specials!! Went in today at 9:30 am for one day special of raspberries at 9:30 am was told they were out. Am Contacting Better Business Bureau and Consumer Affairs. This happens a lot at this store. Fraudulent!!

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Reviewed by Shirley : 7.25 out of 10 on 1/18/2018
City/Location Reviewed:
I have been trying to have President's Choice Carrot Mini-muffins restocked in the Loblaws store on Mc Arthur Ave. in Ottawa for the past month but to no avail. Managers at the store have reordered them but cannot get delivery re-instated. Could you please advise why this is so? I can buy them at a local Independent store in the area but not at my usual Loblaws on McArthur Ave.

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Reviewed by Andrea: 1.75 out of 10 on 1/16/2018
City/Location Reviewed:
Today I came to return an item, that was too small. The girl named Sarah at the customer service desk , took forever to wait on me. When it was my turn she was very blunt and rude. She should not be working at such an important position. She is definitely not a customer friendly person.

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Reviewed by Maggie: 3.25 out of 10 on 1/16/2018
City/Location Reviewed:
This morning shopping at Superstore 1058 in Whitby. The cashier working uscan made me feel like a cheat and was searching and peeking into my bag. It was as if I was stealing. She should not be working at such a position. She does not trust us, as shoppers. I wonder how she treats her co-workers. I felt like I was doing something wrong. All I wanted to do is check out my grocery shopping . I will not feel the same again coming into the superstore. I will shop elsewhere.

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Reviewed by None: 1.75 out of 10 on 1/16/2018
City/Location Reviewed:
The cashier at the superstore 1058 in Whitby. Working uscan that morning with her head tied. Indian person. date in question is Tuesday morning Jan 16, 2018. The girl made me feel like a thief. I never in my whole life, felt like that. The cashier decently has issues. I will no longer shop at the superstore any longer. I will have to look over my shoulder. Se

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Reviewed by Amanda: 5.00 out of 10 on 1/7/2018
City/Location Reviewed: Scaraborough
Today I conducted my usually grocery shopping at Mike and Lori's No Frills located on 70 Island Rd, Scarborough, ON M1C 2P5. I arrived around 2:30pm to find NOT EVEN ONE cart that was in working condition. There was people waiting for other customers to come out to take their carts. The part where you insert the coin was stuck and wouldn't allow you to release the cart. Instead, I attempted to find a basket which took 5 minutes in itself and used some of my reusable grocery bags to attempt to lug my goods around. Next, there was a scarce amount of produce available, almost like there was an apocalypse coming that I wasn't aware about. It was a complete disaster with garbage and fruit all over the ground. Not to mention, when I got to the eggs, it completely reeked of rotten eggs. There was also NO bags around to even put my produce in - that was another 5 minute challenge. When I got to the Cashier and asked for the Manager, she didn't know what to do. Not that I really wanted to talk to the Manager because last time I did, he told me to "go shop somewhere else." I think his name may have been Mike. Not sure what rules you people give your franchises, but this was absolutely UNACCEPTABLE. And its not the first time this store looked like a mess. I need to know what is going to be done about this because next time, I plan do drive the extra 15 minutes to go to Metro instead.

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Reviewed by BC: 1.00 out of 10 on 1/2/2018
City/Location Reviewed: Etobicoke m8x1w5
Terrible customer service. I was robed money from my master card and they have not returned my money. Store manager at Dundas and Scarlett doesn't listen and seems very careless. very disapointed

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Reviewed by Guy: 2.00 out of 10 on 12/30/2017
City/Location Reviewed: MONCTON nb
It is kind of funny, CEO making friendly tv commercials while knowing he is over charging customers When buying their bread. You may look friendly and honest but you are really not. Very sad,

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Reviewed by ET22: 4.00 out of 10 on 12/20/2017
City/Location Reviewed: South keys loblaws
Terrible customer service at Joe Fresh. Specifically from the female manager. She completely ignored me and tried to look “busy” while bossing around other employees who already had their hands full. This isn’t the first time. A lot of my coworkers and family shop there and have gotten the same experience from the same manager. She was at the check out counter doing nothing and called an employee from the other side of the department to check me out. She didn’t even acknowledge me, no hi or any form of professionalism. She had told one of her staff she needed to do Emails upstairs. When I was leaving I decided to go to Starbucks next door and I saw her there! This is not right she seems to not be working while her staff are working their butts off

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Reviewed by lee abrahami: 6.25 out of 10 on 12/18/2017
City/Location Reviewed: Barrie & Midland
I recently purchased bulk olives at Zehrs in Barrie and to my horror was charged $28+ per kg. The exact same item at the Superstore In Midland was $16.00 per kg. This is an obscene difference and an example of Loblaw's corporate greed ...

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Reviewed by Mrs Bette Ann Paradine: 4.00 out of 10 on 12/3/2017
City/Location Reviewed: Etobicoke
Just returned from picking up a pre-ordered bakery item for grandson’s 8th Birthday. Waited interminably at bakery counter but was then informed the pick-up was at the back of store in bakery section...no one there. Finally was served but order was not yet ready. (Ordered for noon, now after 1pm) Server did not know how to cost the item (8 decorated cupcakes) Found another person who gave some instructions. Picked up a few more items, thankfully not many. Went to checkout where there was a lineup but got served. Checkout person doubled price of item as in two containers although there was one bill with barcode. Then he could not adjust what was on the screen to correct error. Called for help (line behind me getting restless) Cashier at next desk tried to help as no assistance coming. She too could not seem to make correction. Finally managerial help arrived. She too had no luck in making correction. Decision to void entire transaction and start again. Unloaded thankfully few items and rescanned everything. Finally on my way with scowls from those kept waiting. Will I pre-order anything in the future to save time? I don’t think so!!! I felt truly sorry for the young man trying his best to serve me.

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Reviewed by alexander: 6.25 out of 10 on 11/23/2017
City/Location Reviewed: ajax
i recently went to the ajax rcss to buy things for a greycup party and 3 of the 8 things i needed they didn't have!! i wanted sandwhich trays which they dont sell and needed lots of spitz sunflower seeds and a few bags of stacies pita chips and they had none!! why do they not have sunflower seeds? every store i have ever gone to has spitz sunflower seeds??? every time i have shopped there they had sunflower seeds and stacies in the lobby on a big chip display and this time everything was gone! i asked an employee and they said the store manager had it all removed and that the store doesn't have any anywhere!!!

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Reviewed by J: 4.75 out of 10 on 11/1/2017
City/Location Reviewed: Moose Jaw
My roommate and I were doing our monthly shopping at Superstore, Moose Jaw. At the end of our check out we told the Cashier (Tammy) that we would like to each pay half of the bill. She reached for a small calculator and divided the amount and my roommate wanted to pay first. At this time, I was making sure that each half payment was correct, and this was as a result of an error that a cashier made last month with our half payment. I reached for the cashier's small calculator to assure myself that the amount was correct. While holding the calculator, the cashier (TAMMY), grabbed the calculator from my hand and started to get upset and said " I know how to use a calculator, damn it". I started to get upset, as I was totally taken by surprise that she would be so rude to do what she did and make such utterances. She did not even asked if the total I got matches the one that she got, or even tried another approach to the situation since she felt that I did not trust her calculation. We started to have a big quarrel inside the store as I felt so insulted by her actions. We quarreled back and forth and she shouted that I should shut up and how much she wants to quit the job and she behaved in a manner that makes me not want to go back there. Of course, I was upset, and I quarreled with her too out of anger because she made no attempt to find out why I did not trust her calculation or simply, what was the reason behind my action. Her supervisor on duty at the time walked over to me and I said to her that Tammy is very disrespectful and needs to be trained in good customer service, and her answer to me was that, "you are the one I heard from across the floor", with no attempt to find out what caused the shouting. I WILL NEVER SHOP AT SUPERSTORE AGAIN! I believe the action from the cashier and her supervisor was very disrespectful and dismissive and I will spend my money at another grocery store that value customers and treat them with respect.

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Reviewed by Daha: 3.50 out of 10 on 10/12/2017
City/Location Reviewed: Collingwood
Along with our grocery purchase, my wife purchased a piece of clothing. The following day the item was returned because it did not fit.The clothing item and groceries was paid for with a debit card. The lady at customer service told us we would have to bring it back to the Joe Fresh counter for a refund.My wife and I are both handicapped and in our 80s. What is customer service for? She did not even try to be helpful with this 2 minute transaction and we had to walk all the way to the back of the store where the girl there helped us in litterly 2 minuites.Then of course we had to walk all the way back. I won't say we will not at some time purchase more groceries, not soon, but we will not be purchasing clothing again.

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Reviewed by Jason: 3.50 out of 10 on 10/11/2017
City/Location Reviewed: Gloucester loblaws 1081
Hi there I went to the Floral section at 1081 Gloucester loblaws store , I was treated by an older Lady called Nellie I ask her if she new what kind of flower I had and wanted to buy , her response was "Oh you don't know you don't know not my problem and he rolled her eyes and left her section completely . It turns out I went the floral manager Robin he helped me out and he was great but Nellie was rude and disrespectful and did not seem to know anything about flowers , if she doesn't know then he should not be in that section !! In the past too I have seen in her section he leaves for hours and does not come back in a customer point a view it's frustrating!!

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