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Loblaws Complaints

Loblaws Complaints

Loblaws is a supermarket chain with over 70 stores in Canada, headquartered in Brampton, with stores across Ontario and Quebec. Loblaws is a division of Loblaw Companies Limited, Canada's largest food distributor.

Loblaws Customer Complaints and Reviews

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Latest Loblaws Complaints and Reviews


Reviewed by Tina: 2.00 out of 10 on 8/9/2017
City/Location Reviewed: Yonge Blvd.
Self-checkout line never has any personnel to assist with inoperative machines. On Saturday August 5, 2017 was told by Jennifer that self-checkout means that staff do not help customers with checkout. WTF!!! Who trains these people?!?!

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Reviewed by Not happy: 7.75 out of 10 on 8/7/2017
City/Location Reviewed: Pickering
I have the app Reebee on my phone for flyers because I do not get flyers delivered to my house if you do not know what that app is you can go to the App Store On both android and iPhone and download that app. You put in your postal code And flyers near you come up. So I did grocery shopping and specifically went to loblaws for a specific item that was on sale. When we got to the cash, I showed the cashier the flyer on my phone and when the item went through it was going through at full price. She called the "grocery guy" to her cash to check but before he event got to the cash it was like it was the end of the world for him to check a price. He said it's not on sale and had an attitude right away. I again showed him the phone. So then the cashier calls customer service over. The cashier calls her then she walks to another cash and now her, the grocery guy and the customer service rep all have a meeting in front of a different cash with the grocery guy shaking his head and saying no. So here comes the cashier and customer service rep to the cash. The cashier sits down on the aisle with a big smirk on her face and the customer service lady fully says to me this doesn't look legit and I think you edited it. What??? First of all you can't edit an app and who does that? At this point I'm being accused of photoshopping and making my own flyer. So she calls upstairs to the store manager and quickly gets a "it's on sale at the Ottawa store" ok in tiny tiny print it did say it was abailable at select stores which I didn't realize and at that point I would have happily paid the full price of the item. I'm more angry now that she accused me of photoshopping a flyer and editing an app. If you had good customer service they could have said hey look it's not available here even though you didn't know but we can go or the price or even split it but do not stand there and accuse me of doing something I didn't do and it is impossible to do in the first place. Maybe some education is

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Reviewed by Vero: 6.75 out of 10 on 7/24/2017
City/Location Reviewed: Kirkland Quebec
I have been a customer at Provigo Le Marché for several years, and prior to becoming that, it was Loblaws. Since the store has been renovated and the new name applied, your prices have gone up unnecessarily and tremendously. I wish I could say that the quality of the food/produce reflects the massive price increases, but sadly, that's not the case. Expired food and expiration dates on packaging are rarely checked nor is there a decent rotation done on the shelves. We've had to remove and bring the expired milk, and other dairy products to the customer service counter in fear someone will actually buy it, become sick, and waste their hard earned money on your inferior products. I stopped counting how many times we have pricing issues where I need to run to the shelf, remove the price tag in order to prove the item has been rung in wrong. I have been buying a Hamburger like decorated cake that is made in the store itself for the past 2-3 years for my kids b-days. The cost of the cake was originally $9.99. Then it went to $10.99. Last week when I went to order it, the price was $18.99. I spoke to the dept manager- Vincent who assured me he would address the problem with the head office regarding your ridiculous price increase as he could not understand it himself nor give me a valid reason to validate the insulting increase. It's not a gourmet cake either. Many people in our neighbourhood agree that because of the stores location, its renovation to make it look pretty and needing to be paid off, head office thinks it's in a more affluent area as well, and can justify increasing their prices while offering sub-par service, food, and other items. Adding insult to injury, your point system is ridiculous as it takes an eternity to accumulate points them to redeem them. Our family is fed up with the disrespect you show us, the customers. The empty lot adjoining the Provigo Le Marché parking lot will soon be built on. We all hope it will be an IGA or Metro going up so

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Reviewed by Liza: 5.50 out of 10 on 7/17/2017
City/Location Reviewed: Ottawa
rude customer agent at the meals to go area at the College Square. i showed the flyer that i am ordering the 9pcs chicken. He kept me waiting for 10mins and get back to me saying that he is waiting to get hold of the manager. I asked, until when do i have to wait? He just give me that look and say "I am trying to get hold of the manager!" i can see there are fried chicken in the counter. If they dont want to sell it at the price on the flyer, at least be honest with your customer. dont be rude. that was really a bad experience for me today. never again.

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Reviewed by Shiraz Janmohamed: 2.50 out of 10 on 7/12/2017
City/Location Reviewed: 301 High Tech Road, Richmond Hill
For the THIRD time, this store has charged me full price $4.99 for cupcake item # 2547630 vs sale price of $2.99 which I only noticed when I reached home! Disaster humiliating experience prior three times dealing with Customer Service. Third time robbery!

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Reviewed by dylanmilan: 4.00 out of 10 on 7/9/2017
City/Location Reviewed: toronto
Agnezieska customer service rep needs some de escalation skills. Maple Leaf Gardens loblaws. Can empty when I got home in a case of 12 diet ginger ale. Returned to customer service. I was asked what happened to the rest of the case? I was told, "there is no way to tell if this was damaged after you left the store, sorry." Then I said, maybe it was I don't know. She said, :you bought a damaged product in other words a humiliation in front of a line of customers blaming me for buying a store damaged product. I said regardless, I am unhappy pc products say you get a full refund if unsatisfied. Then she agreed. Then she discusses with other customers laughing about me and this issue over $3.49. I said to manager Bryan I was publicly humiliated by your staff and blamed for buying a product damaged in store. I looked at the shelf there is another case of water damaged pop and took it to customer service. I told staff to tell manager. Ten min. later called manager myself and he did not know about the second case leaking pop. This was public humiliation at my expense. I was refunded. I got an apology from the manager.I had to write to pc products to inform them that store has damaged goods for sale.

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Reviewed by John: 1.00 out of 10 on 7/6/2017
City/Location Reviewed: Whitehorse
To be fair it's not poor employee's or customer service it's the store here in general. Very poorly stocked and out of product constantly. The store appearance in general is dirty with empty boxes on shelves and occasional debris lying in the isles. This location is absolutely poorly run and managed and i personally can't wait for the new Save-on-foods to open across the street. Superstore is in for a rude awakening.

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Reviewed by Liz: 5.75 out of 10 on 7/1/2017
City/Location Reviewed: Kelowna
Purchased your no name peanuts in the shell. Most of them had either a rotten or burnt taste. It was the 907 gram bag purchased on June 22 2017.

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Reviewed by I forgot: 1.75 out of 10 on 6/29/2017
City/Location Reviewed: MONCTON NB
LOBLAWS PHARMACY in MONCTON NB people that have medications should count themselves because twice that I was missing a few pills from my prescription. I was getting my medications each month and I would run out a few days before they were do so I told my doctor to make it so I can get them every week ok the first time that I have got it my mom and I counted them and they were some missing so Mom and I called to let them know that there was some missing they told my mom and I that they were 2people that counts them and Tha we were wrong so they told us that they were going to count the inventory so they called us back in like 20 minutes after and told us that we were wright that they made a mistake and never apologized for they're mistake and that happened twice and just past Monday June 26 th I got my doctor to make another prescription and to make it for every 2 weeks so Mom went to get it and when she got back home Loblaws pharmacy had only made it for only 1 week so we called them and ask them what was the problem now the pharmacy to us that the doctor had called them and cancel the order for 2 weeks so the pharmacist heard me say that to my mom to hang up and that I was going to call my doctor and then the pharmacist told my mom just to wait a minute and sure enough a couple minutes after the pharmacist told my mom that they were the ones that screwed up again so they have lied again so common what kind of pharmacy is this so know I've got a new pharmacy and gladly accept the new pharmacy.loblaws pharmacy I'm not done with you and to anyone out there and have complained about Loblaws pharmacy to let me know because I need just 3 more person's to go on a TV show trust me I'm not done with the Loblaws pharmacy because they have called my mom and I liers even they admitted that they screwed up and never apologized for it

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Reviewed by Laura: 9.00 out of 10 on 6/24/2017
City/Location Reviewed:
Bring back the Bombay seasoning on the Butchershop steaks!!!! It was so delicious and I really miss it.

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Reviewed by Wendy: 1.00 out of 10 on 6/22/2017
City/Location Reviewed: Bowmanville
On Sunday June 11th I was at Loblaws in Bowmanville where I shop on a weekly basis. This particular day I was expecting Company for dinner and went to Loblaws to purchase beer as it is around the corner from me. There was no cashier at the beer line so I had to line up in another line. I waited until one minute to six to finally get my order processed. The girl said I was in the wrong line which I pointed out that there was no cashier in the beer line. She called the manager for an over ride as she could not process the order. It took the manager nearly five minutes to appear and says " sorry it is just after six o'clock. I explained I had been waiting to be served and that is why it is after six. I offered to pay her cash which she just said "no sorry". Whenever you are at the beer store and it closes they still serve the customers in the store even tho it is after the time. I have not been back to your store and never plan on shopping there again. I would rather drive across town than spend another nickel in your store. Perhaps you should not sell beer if you cannot get with the times!.

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Reviewed by Dalya: 4.00 out of 10 on 6/17/2017
City/Location Reviewed: Windsor wholesale club
Been going there for years and don't get me wrong the staff there are great. They always help and are great to talk with. The past year or two the place has had no air conditioning which makes the experience brutal. The table with the sprayers do not work and I have seen the staff spraying by hand and the produce doesn't look the best. The store manager is rude, unprofessional and intimidating. I have not seen him much and have noticed less staff on the floor. One visit I heard a cashier page for the store manager multiple times before calling for someone else. I also found a cart of candy being sold with half price stickers, when I checked the expiration date it was almost a year old.

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Reviewed by Izzy: 1.75 out of 10 on 6/12/2017
City/Location Reviewed: Toronto
I wanted to buy Arz Probiotic yoghurt (750g) as was posted in the flyer for June 8-14, 2017 under Ramadan Mubarak. I went two Loblaws located at Millwood & Laird and Bayview & Moore. Neither store had the product on the shelves. When I made inquiries, the staff in both the stores had no brand recognition which I am convinced is mainly because the product was listed under Ramada Mubarak. They automatically assumed that this was some exotic product that their store did not carry. Even when I told them that it was plain old yogurt, I could see from their body language saying otherwise. A store clerk employed by the dairy division was called out. He took a picture of the Arz yoghurt so that he could "show it to his boss". As far as i am aware, Loblaws acquired Arz a few years ago. Both the stores offered me "rain checks" which in my mind was a thoughtless and worthless offering to a customer, simply because the store is most unlikely to ever sell the product therefore the rain checks are not worth the paper they are written on. I am shocked that you have staff that do not recognize their own brand and secondly, they display an astonishing level of ignorance by assuming that an everyday, run of the mill product such as yogurt is something foreign and exotic. I do think they need more training.

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Reviewed by Judy Stevens: 6.75 out of 10 on 6/12/2017
City/Location Reviewed:
I have been purchasing dog food of this type for some time and the last time it was $0.99...today it was $1.29......how do you justify a 30% increase within a few weeks. The item # is (18) 06038365893. I am finding prices on several items are ridiculously high compared to other supermarkets. Your client base is getting smarter and have discovered many turning to "No Frills". Marketing should take lessons from PUBLIX in Florida. Kindly respond to my dog food enquiry !!!!

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Reviewed by Shannon: 6.25 out of 10 on 6/11/2017
City/Location Reviewed: Victoria, Bc
Manjit at the warehouse store in Victoria was extremely unpleasant. She was not very nice and didn't want to check to see if we were right over a price discrepancy. Whispering to her boss which made us feel like it was about us. No greetings or anything. Very much a sourpuss. She should not be a cashier if she can't be pleasant. Also, she looked gloomy, no smile or eye contact. Please either give her some customer service training or place her in a spot where she won't be in contact with customers we are not going to shop there again because she made our experience that horrible.

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Reviewed by David McClure: 6.25 out of 10 on 6/10/2017
City/Location Reviewed: Ottawa
I have been a customer at Loblaws for all my adult life, both here in Ottawa and in Toronto. I am 80-years-old. I purchased a Lactaid at the Vanier and McArthur store. I had friends in this morning for coffee. I hadn't opened the carton, and its expiry date was June 14 (today is June 10) One person, upon tasting the coffee, was ill. The Lactaid smelled bad! It came out in chunks. We had to use powdered creamer in the coffee. Tonight, I took the carton back and asked to speak to someone in charge. The young told me that there was no one in authority in charge at that time. I asked him what is Loblaws' policy. He said would you like another. I stated, "Definitely, as that was why I had come to the store". Now to fill you in ... I am disabled and in an electric wheelchair, as well as being legally blind. I usually never go out at night as I need bright light in order to see anything. The young man asked me for my receipt. I don't keep receipts, and it stated on the carton that its expiry date was June 14! That should be sufficient! Well, as there was no one in authority present and as I didn't bring a receipt, NO DEAL! I usually spend $180.00 plus every other week. Well, from now on, I will no longer shop at Loblaws, although it's the closest. In future, I will shop at Metro or Fresco, two grocery stores in the general vicinity, although not as close as Loblaws. So, for no apparent policies on tainted foods and no one with authority at night (10:00 pm), you have lost me as a customer. I'll go to the nearest Convenience store if necessary. I am very angry at your lack of customer concern, so "So Long, Loblaws"!!

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Reviewed by Catie: 7.00 out of 10 on 6/7/2017
City/Location Reviewed: Toronto - Queen St
I went to Loblaws near Queen and Bathurst last week to buy some produce for a dinner party. During checkout the cashier seemed quite bored and/or distracted. As I was paying my total seemed abnormally high for a few veggies. I was in a rush, but when I got home I reviewed my receipt and saw that the weights (and resultantly, the prices) for many of the items I had purchased were much higher than reasonable. For example, 5 white mushrooms weighed 0.375 kg (almost a pound!) and cost $3.30 - for 5 mushrooms! Similarly, a single head of garlic weighed 0.33 kg and cost $4.40. I can't be sure, but it really seems as though the cashier left something on the scale while ringing up other items that were charged based on weight. I live quite far from this store and didn't have time to return and complain in person before I needed to use the vegetables for a dinner party I was hosting.

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Reviewed by Nimbo: 2.75 out of 10 on 5/26/2017
City/Location Reviewed: Superstore Oxford - London
I always shop at this store to buy bulk garlic stuffed olives. The last five times, this store was sold out or is no longer stocking them. Yesterday was the worst. There was only one type of olives stocked with the remaining bins empty. Poor inventory management! I prefer to do all my weekly grocery shopping in one store for convenience. I am sorry to inform you that this store will no longer my store of choice. Why? Because the selection of stocked items is poor, there are missing price tickets on the shelves, the egg cooler is discustingly dirty, flyer sale items are frequently sold out and my general impression of the store is that it is poorly run. I am sure your competition will gladly accept my business from now on. Goodbye!

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Reviewed by Madjam: 4.00 out of 10 on 5/25/2017
City/Location Reviewed: Toronto
You should be hanging your heads in shame. Last weeks flyer had first of the season "jumbo cherries" which were not even close do jumbo. No explanation, No apology, no reduction in price. Consumers are not as stupid as you obviously think.

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Reviewed by kevin: 4.00 out of 10 on 5/24/2017
City/Location Reviewed: bayers lake
I went to the Bayers Lake garden center on may 24 early afternoon. They had a bench full of tomato plants that had a large sign stating large annuals $6.99. I picked up four for that price, went to cash and the price came up at 15.00 each. I told them about the sign, took the associate over, he ripped the sign down. I told him I should get them for 6.99 as the sign was in the middle of a 15 foot bench. They refused four but did give me one. I took the sign to the customer service desk and told them what happened. They paged a manager, Dave I think, told him the situation. He asked me what I wanted and told him I wanted the four for that price as it was not my fault the sign was there. I told them that I did get one for that price he responded that I was lucky, he would not have given me any for that price and just walked away. I laughed is it looked like someone is clearly over his head in a management position. If one cannot handle simple situations like that then he is in the wrong position. Very immature response in my opinion.

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