|Loblaws is a supermarket chain with over 70 stores in Canada, headquartered in Brampton, with stores across Ontario and Quebec. Loblaws is a division of Loblaw Companies Limited, Canada's largest food distributor.
Loblaws Customer Complaints and Reviews
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Latest Loblaws Complaints and Reviews
Reviewed by Ann: 1.75 out of 10 on 7/22/2016
City/Location Reviewed: arnprior
No Frills, Arnprior, is an incredibly poorly run store. Always disorganized and messy.
This morning I took a chance at shopping there (I would rather drive 20 minutes to Renfrew) and once again encountered chaos. If you don't go the morning the sale begins they are almost always out by the afternoon when you get off work, so I arrived immediately at 8 a.m. Went straight to coolers where the items I required should be and all the coolers are covered with cardboard. Lifted the cardboard to find the coolers containing nothing but empty boxes. When to regular home for item #1, nothing indicating that this item is on sale. Same with next item, and item #3 had an empty unmarked home. Went back to the coolers and inquired of two different employees where I might find the items I'm looking for. One ignored me completely, 2nd said the truck had just arrived and items would be unloaded in a few minutes. Finally spoke to "Jack", who seemed quite unconcerned and told me just to take the two items I could find and they'd ring up at the cash.
Throughout all this, I was aware of other customers trying to locate products and meeting with
frustration. Went to the cashier with only half of the items I wanted and certainly heard and saw much frustration being expressed by other shoppers. I felt sorry for the cashiers as they are the ones who will be the people vented to by upset customers.
I work retail and No Frills, Arnprior, is certainly not an example of good customer service. I have encountered this in this particular store many times and will certainly only shop there in future as a last resort.
I feel that this should be addressed, perhaps with a customer satisfaction survey, (not done online)
Reviewed by mia: 4.50 out of 10 on 7/19/2016
City/Location Reviewed: Longlac, ontario
This complaint is about a Fresh mart franchise .I went to get a few items the other day,I got broccoli Which was on sale for 99 cents each the sale started Fri, this was Mon, by now the prices should be in the computers for the sale. I was charged $3.49,pepperettes were on 8.99 .I was charged 10.99. The mini watermelon on special last week, not one. But 3 cart fulls this week at 6.00. this is just one instance its an ongoing problem. everyone here ,if they have transportation goes 30 klms to Geraldton. The meet is bad, green or smells . Discustingly bad and not even cut properly, barbecue steaks are wasted because they are cut either thick at one end and paper thin on the other or they are so thin not worth putting on the bbq.the sale stuff always comes out the day after the sale is over. This is THE WORST Grocery store I have ever seen. A lot of people don't watch as the prices go in, I sure do every single time its wrong pricing or the sale item is not in right spot and the more expensive item is in sale place . For people that don,t watch they get ripped off. I think this store needs to be checked into and will keep going until some thing is done.
Reviewed by Mike Summers: 6.00 out of 10 on 7/9/2016
City/Location Reviewed: Vanderhoof BC
My complaint is with Loblaws.
Our local store is Jim's YIG.
The PC plus is a joke.
Cheaping out on the points, and now this week I got four (4) items offered.
The items in the flyers are negligible.
Luckily, I have a Costco membership, and a Costco nearby.
The gas bar, is not competitive with stations in Prince George, a short distance away.
So you can poke your card up somewhere, and I will do my major shopping at someone else's store.
Card # 6368321111016731035
Reviewed by mel: 7.00 out of 10 on 7/9/2016
City/Location Reviewed: langford bc
Today around 230 i was at the superstar in Langford and while i was at the till the cashier from the till next to me went to leave her station and ran into my cart and instead of saying excuse me she pushed my cart out of the way. A few mins later while i was still unloading my cart and trying to look after my child, she was coming back and said to me ok i need to get back now. (with a rude tone) like it was inconvenient of me to be there. Again could have said excuse me. And that is exactly what i said. She ignored me and did not think that i over heard her saying something rude about me to the customer that she started to serve. And then said sorry i was just thinking out load. I have shopped there for years and never have had this problem.. Maybe time to start shopping somewhere else.
Reviewed by judy: 6.50 out of 10 on 7/9/2016
City/Location Reviewed: moore and bayview
I'm not sure if this is the right place to register a complaint, but it is the only contact information I can find.
I am submitting this complaint here, because the Loblaws contact form does not recognize any "captcha" that I enter. Is that deliberate?
Shopping at Moore and Bayview this morning, I put a large box of SOS soap pads in my cart today. When I unloaded it, I found the bottom had fallen open, and the pads were in the cart. I put them back in, and asked the cashier for some tape to fix it. Her response was that she didn't have any. I asked if there was any in the store, and she said no. I was so upset about this total lack of interest, that I told her I would not buy them.
Later, when I put all the loaded bags in the cart, I asked for the receipt. She told me she put it in the bag. I asked which one, but she just ignored me and turned her attention to the next person in line. I stood there, going through my 5 bags, until I found the receipt.
This is probably the worst service I have ever encountered at Loblaws, or any other grocery store.
I am always getting surveys asking how you are doing, so now you know.
Reviewed by Leora: 7.25 out of 10 on 7/8/2016
City/Location Reviewed: Toronto- Dupont/Christie
Hi, I am a loyal and regular Loblaws' shopper.
I visit the location at Dupont and Christie regularly as I work in the neighbourhood.
Today I got a salad from the deli section. The person who served me was slow and unpleasant, I said nothing and went to pay for my order at the self checkout. She did not put the lid on properly and the salad fell all over the scanner. It wasted about 5-10mins of my lunch time b/c I had to ask for help, clean it up, get another one, void the old one etc... I was not happy but I did not bother to complain on site, I figure accidents happen.
Then I got back to the office with my pre-made Loblaws' sandwich. It was supposed be to salami and cheese however when I opened it it had a strange Mexican style salsa on it. No where on the label was this mentioned and i have gotten this salad before and this was not the same. This isn't the first time myself or a coworker have had this issue or something similar happen at this location.
To make it all the more upsetting, I decided to submit a comment directly on the Loblaws website, however it keeps saying there's an error with the form, I tried more than one browser and I filled out the form a few times. In the end my comment did not go through. I am very annoyed, my lunch was a waste and I will likely not bother going back.
Reviewed by tyler: 8.50 out of 10 on 7/6/2016
City/Location Reviewed: Rideau st
Id like to comment on the customer service of the deli staff on july 6th 2016. Two young ladies were behind the counter and they were so quick to answer all my questions and while being served they were just an overall a joy to talk to. Ive noticed that the deli staff all get along quite well and I just wanted them to know how much customers appreciate caring staff
Reviewed by JJ: 4.75 out of 10 on 6/30/2016
City/Location Reviewed: Halifax
Your pricing policy is just down right unethical.I spoke on the phone to atlantic manager "Ken" and told him that "2 for $5.00 and in the smallest print below 1 is $2.99 is really very bad priceing.For goodness sake don't try to fool the public that way.If you have to make your profit ,at least do it like sobeys.Put the price up to what you want ,then "Buy one get one Free.
Also I now notice that Strip loin AAA steaks are on sale this week.The problem is that you now include the bone wich increases the weight.Strip loins have been boneless for years.Now you take our money in another under handed way.Just be honest please ,don't try to trick an unsuspecting shopper. John
Reviewed by Joanne: 5.50 out of 10 on 6/28/2016
City/Location Reviewed: No Friils at Avenue/Melrose
As a very loyal, PC Financial card holder, I was EXTREMELY disappointed by the treatment I received today from what I believe to be the manager. I was parking to do my regular shopping at No Frills, with a brief errand at a neighbouring shop. I was told don't park there as this wasn't a parking lot for surrounding merchants. I said I was just running next door and then coming in to get groceries. To which I was told it didn't matter, this was not acceptable to combine errands, I could only exclusively shop at No Frills. I understand this lot is for No Frills customers, but there were literally 20 open spots and I was coming in the store within five minutes. I was again told this didn't matter and I was risking getting a ticket as he continued to write down licence plate numbers. This left me no choice but to leave and do my shopping elsewhere. I regret that this leaves me no choice but to find alternatives to do my regular shopping and spread the word with my neighbours. Unfortunately yours, Jo-Anne
Reviewed by ironman: 3.25 out of 10 on 6/28/2016
City/Location Reviewed: Edmonton, Alberta
My husband & I purchased two pairs of glasses. We are both covered under insurance for $250.00 each. When it was time to purchase the glasses, they told us that the insurance wasn't going through. I then submitted our receipts to our insurance company and found out that they had actually managed to put through three times. We are under audit now because of this. We then found out that our insurance company had paid them directly when they had charged me full price. Now it has been almost a month and they still haven't refunded my money.
I will not by glasses from them in the future.
Reviewed by Leila: 6.25 out of 10 on 6/23/2016
City/Location Reviewed: Toronto
The cashier was REALLY rude at me at first. I was only buying on sale products, so I stopped for a couple minutes to check if every price was ok. She have added one plastic bag which I did not ask for. And when I was about to pay, I realized that the price of one of the products was wrong, and I told her. She got angry at me, and said that: as soon as the guy comes back, we'll see who's right". It happened that it was me. She was angry because of that too. When I was about to left, the guy behind me had the same product, so I told her: I didn't mean to be rude, but the price of those are 2,49 too", and she rudely replied: yeah, that's is why I'm already discounted, have a good night", in the most rude way ever. I have never been so aggressively attended in my whole life.
Reviewed by Brent: 1.00 out of 10 on 6/22/2016
City/Location Reviewed: Fergus Ontario
My wife slipped and fell on unmarked water at the Fergus - Zehrs store. She is extremely bruised and had challenges walking for several days. She is bruised from mid thigh to the top of her hip. No one from the store assisted her out to her car or anything. Asst.manager took her name and number but nobody called for 2 days. I contacted the store and they assured me that someone would contact me. NOTHING ! I contacted head office and NOTHING.
So 7 days and NOTHING.
Amazing customer service........
Reviewed by Regor: 4.75 out of 10 on 6/13/2016
City/Location Reviewed: Ottawa
City location Carlingwood Mall Ottawa
I was recently purchasing lotto at the customer service counter when the employee ( Anis)
verbally scalded a customer ( white women ) because she had touched him. he called her dirty and that now he had to go pray being Muslim and that a women had touched him. He was yelling and gesturing in quite a scary fashion. I am not racist but he sure seemed to be, and i am sure everybody noticed his actions. I just hope he does not keep up this behavior towards women as he is in a position of client service. i will do my shopping elsewhere in light of his actions towards women, and hope he will be reprimanded for his actions.
Reviewed by rich: 5.00 out of 10 on 6/9/2016
instore music for 130ave se calgary store sucks and it is apparent no one monitors the handicapped parking lost track how many times non stickered cars are parked there
Reviewed by Suds: 7.00 out of 10 on 6/6/2016
City/Location Reviewed: Moncton NB
I purchased 5 boxes of crème filled sugar wafers. Vanilla(2)chocolate and hazelnut(2). They were on special and the worst wafers I ever tasted. Unfortunately, I had given 1 box to a friend and after tasting the others threw them in the garbage. UPC#s6038302270 9, 6038302271 6, 6038302272 3 the other 2 boxes I do not have the UPC#s. They are marked good until Oct/16, Nov/16 and Jan/17. The color didn't even look good on them. They seemed to be faded and very, very stale. I shop at the Atlantic Superstore at both Moncton and Riverview and up until now have never had a complaint of any kind. Very disappointed as I have bought "No Name" products in the past, all good. Thank you.
Reviewed by Fethers: 7.00 out of 10 on 6/3/2016
City/Location Reviewed: Calgary South
I previously sent in a complaint about an outrageous customer treatment in a Loblaws )Superstore Liquor Store located at Macload Trail in South Calgary, May 27th,2016. This is now June 3 and I have not received any notice of receipt or any reply from the original complaint. I was overcharged $54.29 on a total bill of $100.02. The teller rudely confronted me in front of 15 bystanders that he thought I was a crook. This was a totally embarasing situation that is really beyond the pail. Please have the decency to respond or do I take it that Loblaws does not care how their customers are treated. If I do not get any notice back from Loblaws or Superstore besides never shopping there again I will be a very loud advocate against a company that I have supported in Toronto and Calgary for over 40 years.
Reviewed by Feathers: 5.50 out of 10 on 5/27/2016
City/Location Reviewed: Calgary Liquor Store 1674
I purchased some liquor at approximately 4:00 PM May 27th from Super Store #1674. The store was busy and there was a line up on one till. When I paid by credit card I noticed that the bill was about 2 X higher than I expected. I mentioned this to the clerk but because there was a long line up behind me I paid for it but I remained at the till side. The clerk was dealing with the customer immediately behind me with 10-15 people behind him. The total bill was $100.02 and there was an overcharge of one item a large box of Coors beer $54.29 which belonged to the person who was in front of me. I pointed this out to the clerk and he started to blame me for his mistake in a loud voice and abruptly told me to wait until the manager came out. When the manager came out the clerk again blamed me and accused me loudly of causing the mistake and started to wag his finger at me in an accusatory fashion. I have never been treated so rudely in my life and I am 73 years old. I own a retail business and this person would not last a day with that kind of attitude. I am a very long term customer and I would like this horrible treatment elevated and responded to.
Reviewed by Tunafish: 1.00 out of 10 on 4/29/2016
Apparently there is a LOBLAWS FORUM rum by what appears to be employees of the East Mall /Burhamthorpe store in Etobicoke. Some employees are dissatisfied.
Your people need to check it out. In addition to some of the jokes about the manager/owner there appears to be something known as the 4011 scam.
Reviewed by Addie: 1.00 out of 10 on 4/26/2016
City/Location Reviewed: Courtenay BC
The reason I scored one star is not the true reasons but I can't believe how difficult it is to write any company these with a complaint.
I'm writing to say I will not purchase any product with Loblaws (Superstore) until your sodium level is below 5mg per serving and zero sugar.
Sugar is in almost everything your stores carry. An example of sodium content
is your Deluxe Cheddar Macaroni & Cheese Dinner which contains 410mg of sodium per 3/4 cup serving. It should be below 5 mg that's 405 mg TOO MUCH. I have done the same with Dole.
Reviewed by Josie : 8.00 out of 10 on 4/21/2016
City/Location Reviewed: Kamloops BC Canada
Being a senior,a lot of us are so mad that,we have to go somewhere else to finish our shopping .Because of your stupid pricing.Why,Why ???????????????do we have to buy 2 to get a sale price on a grocery item.We are supporting you ,how about you supporting us?So we have to go somewhere else.And most won't buy your product ,but another.So you are losing .I've seen you have to buy 3 to get a lower price.Put a sale price on AND a limit of 2 or 3. I've talked to the clerks as others have and they say they have no control ,that you control it and they have to do it .All they do is apologize.I don't need 2 ,especially bigger items to sit around and use up space.Think about us seniors.
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