|Loblaws is a supermarket chain with over 70 stores in Canada, headquartered in Brampton, with stores across Ontario and Quebec. Loblaws is a division of Loblaw Companies Limited, Canada's largest food distributor.
Loblaws Customer Complaints and Reviews
Thank your for your interest in helping to improve customer service at Loblaws. All reviews and complaints matter. Please share your latest experiences to provide feedback on the Loblaws customer service. Write your own customer service complaint or review for Loblaws below.
Share Customer Service Reviews
Please answer all questions.
Thank you for the review.
Step#2 Share your review on TWITTER and FACEBOOK
There's an error occurred when saving your review, please try it later.
Latest Loblaws Complaints and Reviews
Reviewed by JJ: 4.75 out of 10 on 6/30/2016
City/Location Reviewed: Halifax
Your pricing policy is just down right unethical.I spoke on the phone to atlantic manager "Ken" and told him that "2 for $5.00 and in the smallest print below 1 is $2.99 is really very bad priceing.For goodness sake don't try to fool the public that way.If you have to make your profit ,at least do it like sobeys.Put the price up to what you want ,then "Buy one get one Free.
Also I now notice that Strip loin AAA steaks are on sale this week.The problem is that you now include the bone wich increases the weight.Strip loins have been boneless for years.Now you take our money in another under handed way.Just be honest please ,don't try to trick an unsuspecting shopper. John
Reviewed by Joanne: 5.50 out of 10 on 6/28/2016
City/Location Reviewed: No Friils at Avenue/Melrose
As a very loyal, PC Financial card holder, I was EXTREMELY disappointed by the treatment I received today from what I believe to be the manager. I was parking to do my regular shopping at No Frills, with a brief errand at a neighbouring shop. I was told don't park there as this wasn't a parking lot for surrounding merchants. I said I was just running next door and then coming in to get groceries. To which I was told it didn't matter, this was not acceptable to combine errands, I could only exclusively shop at No Frills. I understand this lot is for No Frills customers, but there were literally 20 open spots and I was coming in the store within five minutes. I was again told this didn't matter and I was risking getting a ticket as he continued to write down licence plate numbers. This left me no choice but to leave and do my shopping elsewhere. I regret that this leaves me no choice but to find alternatives to do my regular shopping and spread the word with my neighbours. Unfortunately yours, Jo-Anne
Reviewed by ironman: 3.25 out of 10 on 6/28/2016
City/Location Reviewed: Edmonton, Alberta
My husband & I purchased two pairs of glasses. We are both covered under insurance for $250.00 each. When it was time to purchase the glasses, they told us that the insurance wasn't going through. I then submitted our receipts to our insurance company and found out that they had actually managed to put through three times. We are under audit now because of this. We then found out that our insurance company had paid them directly when they had charged me full price. Now it has been almost a month and they still haven't refunded my money.
I will not by glasses from them in the future.
Reviewed by Leila: 6.25 out of 10 on 6/23/2016
City/Location Reviewed: Toronto
The cashier was REALLY rude at me at first. I was only buying on sale products, so I stopped for a couple minutes to check if every price was ok. She have added one plastic bag which I did not ask for. And when I was about to pay, I realized that the price of one of the products was wrong, and I told her. She got angry at me, and said that: as soon as the guy comes back, we'll see who's right". It happened that it was me. She was angry because of that too. When I was about to left, the guy behind me had the same product, so I told her: I didn't mean to be rude, but the price of those are 2,49 too", and she rudely replied: yeah, that's is why I'm already discounted, have a good night", in the most rude way ever. I have never been so aggressively attended in my whole life.
Reviewed by Brent: 1.00 out of 10 on 6/22/2016
City/Location Reviewed: Fergus Ontario
My wife slipped and fell on unmarked water at the Fergus - Zehrs store. She is extremely bruised and had challenges walking for several days. She is bruised from mid thigh to the top of her hip. No one from the store assisted her out to her car or anything. Asst.manager took her name and number but nobody called for 2 days. I contacted the store and they assured me that someone would contact me. NOTHING ! I contacted head office and NOTHING.
So 7 days and NOTHING.
Amazing customer service........
Reviewed by Regor: 4.75 out of 10 on 6/13/2016
City/Location Reviewed: Ottawa
City location Carlingwood Mall Ottawa
I was recently purchasing lotto at the customer service counter when the employee ( Anis)
verbally scalded a customer ( white women ) because she had touched him. he called her dirty and that now he had to go pray being Muslim and that a women had touched him. He was yelling and gesturing in quite a scary fashion. I am not racist but he sure seemed to be, and i am sure everybody noticed his actions. I just hope he does not keep up this behavior towards women as he is in a position of client service. i will do my shopping elsewhere in light of his actions towards women, and hope he will be reprimanded for his actions.
Reviewed by rich: 5.00 out of 10 on 6/9/2016
instore music for 130ave se calgary store sucks and it is apparent no one monitors the handicapped parking lost track how many times non stickered cars are parked there
Reviewed by Suds: 7.00 out of 10 on 6/6/2016
City/Location Reviewed: Moncton NB
I purchased 5 boxes of crème filled sugar wafers. Vanilla(2)chocolate and hazelnut(2). They were on special and the worst wafers I ever tasted. Unfortunately, I had given 1 box to a friend and after tasting the others threw them in the garbage. UPC#s6038302270 9, 6038302271 6, 6038302272 3 the other 2 boxes I do not have the UPC#s. They are marked good until Oct/16, Nov/16 and Jan/17. The color didn't even look good on them. They seemed to be faded and very, very stale. I shop at the Atlantic Superstore at both Moncton and Riverview and up until now have never had a complaint of any kind. Very disappointed as I have bought "No Name" products in the past, all good. Thank you.
Reviewed by Fethers: 7.00 out of 10 on 6/3/2016
City/Location Reviewed: Calgary South
I previously sent in a complaint about an outrageous customer treatment in a Loblaws )Superstore Liquor Store located at Macload Trail in South Calgary, May 27th,2016. This is now June 3 and I have not received any notice of receipt or any reply from the original complaint. I was overcharged $54.29 on a total bill of $100.02. The teller rudely confronted me in front of 15 bystanders that he thought I was a crook. This was a totally embarasing situation that is really beyond the pail. Please have the decency to respond or do I take it that Loblaws does not care how their customers are treated. If I do not get any notice back from Loblaws or Superstore besides never shopping there again I will be a very loud advocate against a company that I have supported in Toronto and Calgary for over 40 years.
Reviewed by Feathers: 5.50 out of 10 on 5/27/2016
City/Location Reviewed: Calgary Liquor Store 1674
I purchased some liquor at approximately 4:00 PM May 27th from Super Store #1674. The store was busy and there was a line up on one till. When I paid by credit card I noticed that the bill was about 2 X higher than I expected. I mentioned this to the clerk but because there was a long line up behind me I paid for it but I remained at the till side. The clerk was dealing with the customer immediately behind me with 10-15 people behind him. The total bill was $100.02 and there was an overcharge of one item a large box of Coors beer $54.29 which belonged to the person who was in front of me. I pointed this out to the clerk and he started to blame me for his mistake in a loud voice and abruptly told me to wait until the manager came out. When the manager came out the clerk again blamed me and accused me loudly of causing the mistake and started to wag his finger at me in an accusatory fashion. I have never been treated so rudely in my life and I am 73 years old. I own a retail business and this person would not last a day with that kind of attitude. I am a very long term customer and I would like this horrible treatment elevated and responded to.
Reviewed by Tunafish: 1.00 out of 10 on 4/29/2016
Apparently there is a LOBLAWS FORUM rum by what appears to be employees of the East Mall /Burhamthorpe store in Etobicoke. Some employees are dissatisfied.
Your people need to check it out. In addition to some of the jokes about the manager/owner there appears to be something known as the 4011 scam.
Reviewed by Addie: 1.00 out of 10 on 4/26/2016
City/Location Reviewed: Courtenay BC
The reason I scored one star is not the true reasons but I can't believe how difficult it is to write any company these with a complaint.
I'm writing to say I will not purchase any product with Loblaws (Superstore) until your sodium level is below 5mg per serving and zero sugar.
Sugar is in almost everything your stores carry. An example of sodium content
is your Deluxe Cheddar Macaroni & Cheese Dinner which contains 410mg of sodium per 3/4 cup serving. It should be below 5 mg that's 405 mg TOO MUCH. I have done the same with Dole.
Reviewed by Josie : 8.00 out of 10 on 4/21/2016
City/Location Reviewed: Kamloops BC Canada
Being a senior,a lot of us are so mad that,we have to go somewhere else to finish our shopping .Because of your stupid pricing.Why,Why ???????????????do we have to buy 2 to get a sale price on a grocery item.We are supporting you ,how about you supporting us?So we have to go somewhere else.And most won't buy your product ,but another.So you are losing .I've seen you have to buy 3 to get a lower price.Put a sale price on AND a limit of 2 or 3. I've talked to the clerks as others have and they say they have no control ,that you control it and they have to do it .All they do is apologize.I don't need 2 ,especially bigger items to sit around and use up space.Think about us seniors.
Reviewed by Bigmz: 1.00 out of 10 on 4/17/2016
City/Location Reviewed: Mississauga on.
I am a regular shopper at the Real Canadian Superstore. The past year I have observed products being taken off the shelves when other stores have a good deal. The store has also been slacking on keeping up with stocking shelves. Multiple times shelves are bare. When inquired with employees about products. Excuses are that's all we have. 10 minutes later an employee is stocking the same product. Customer service is horrible and keeping up with demands.
Reviewed by joanne: 1.00 out of 10 on 4/9/2016
City/Location Reviewed: edmonton
I received a 3200.00 charge on my credit card for a hotel reservation in a foreign country. I contacted my credit card holder and they confirmed it was for a hotel in Uruguay. The last time I used my card in the last month was on april 6th at your No Frills gas bar located at 97th street and 154th ave in Edmonton Alberta and the charge appeared on april 7th. My husband contacted the manager and was told he would look into it. He did not ask for any contact information, and we did not feel he was concerned about it. He did not even thank us for contacting him with a potential problem.
Reviewed by Monkey: 1.00 out of 10 on 3/10/2016
City/Location Reviewed: Mississauga Heartland
Forgot to fill in store location on post
This store is disgusting. Repulsive even. Every visit I find expired items. I bring it to staffs attention but they don't care. A lot of food on shelf is expired or weeks away from expiring , and these are foods that normally would have over a year date on them. They don't rotate foods on shelf. They don't check food dates cuz it they did I wouldn't constantly find foods that expired sometimes 3 months ago I came home the yesterday and noticed that they taped a box closed that somehow was opened. I have complained many times in the last 5 years... Walmart is 10 stars and this store deserves NO stars
Reviewed by Monkey: 1.00 out of 10 on 3/10/2016
This store is disgusting. Repulsive even. Every visit I find expired items. I bring it to staffs attention but they don't care. A lot of food on shelf is expired or weeks away from expiring , and these are foods that normally would have over a year date on them. They don't rotate foods on shelf. They don't check food dates cuz it they did I wouldn't constantly find foods that expired sometimes 3 months ago
I came home the yesterday and noticed that they taped a box closed that somehow was opened. I have complained many times in the last 5 years... Walmart is 10 stars and this store deserves NO stars
Reviewed by csboxJames: 1.00 out of 10 on 3/3/2016
City/Location Reviewed: St.Catharines
Let me first start off by saying that i was empl oyed by this company for the better part of two years. During this time, the store brand that i worked for "Zehrs" was going through many changes. I was told that there might be a job opening by my brother in law who worked at that location at the time as the grocery manager, he sat in during the interview process and i was hired.
During Duringthese changes and renovations we were told that because we were a showcase store, everything would be recorded on camera . I and if this wasnt pressure enough, we were told almost each day that Galen Weston Jr. the president and CEO of the company would be coming in (he never did) .
The abuse of me by the night crew leader everynight when he told me "We're going to get you Jimmy" "I'll kill ya" and "I'll cut ya" (Jimmy was the name they themselves decided to call me, while they weilded box cutters, nobody had ever called me this before) finally ended when i was threatened to be hit with a can by another co-worker . What happened then was i asked the person to repeat himslef, and he did, after confi rmation of the grusome threat, I walked into the back to inform the night crew leader, and then i walked home.
?Now my brother in law had told me "dont go through the union" (a concept which was new to me at the time) , so i instead contacted the WSIB (Workplace safety and insurance board). What happened t hen was unimaginable, as someone from the WSIB went on vacation and came back and told me that my claim was denied. At,first i had thought some papers got lost when they mixed up my story and told me i was the one with the can and box cutters making threats, but now i realize they would never go after a company as big as that (2nd biggest retail chain
Reviewed by Anne: 4.25 out of 10 on 2/28/2016
City/Location Reviewed: St.johns
The staff is great, I shop at dominion on blackmarsh Rd in St. John's NL.However the pharmacy sucks. I bring in my prescription and have to wait 3 to 4 hours sometimes it's ridiculous. I go around shopping go home and no prescription. Is there anything that can be done to speed up the pharmacy for the walk ins. I'm too the point now the sobeys experience may be worth a try. I have no vehicle so I sooner so things one stop.
Reviewed by gram: 10.00 out of 10 on 2/26/2016
City/Location Reviewed: Barry'Bay, Ont.
This is the first I have ever noticed the, carrot muffin tops with coconut. WOW! The best idea ever. All the flavour and none of the calories. No icing! What a welcomed change. Individually wrapped, the're great for lunches. I keep them in the freezer. and if I want one for a breakfast snack, I put it in the toaster and it crisps up like fresh out of the oven, Thank you so much. I had to write because it seems everything I find that I like gets pulled and discontinued. A kiosk in a mall would give Tim's a run for their money with these Jems.
Thank you for your interest in Loblaws Customer Care. Your Complaints and reviews provide valuable feedback to all Grocery businesses to improve the service we as customers are provided.
More Complaints and Reviews in This Category