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American Eagle Outfitters Complaints

American Eagle Outfitters Complaints

American Eagle Outfitters is an American clothing and accessories retailer based in Pittsburgh, Pennsylvania. It was founded in 1977 by brothers Jerry and Mark Silverman as a subsidiary of Retail Ventures, Inc., a company which also owned and operated Silverman's Menswear. No longer interested in running the business, the Silvermans sold their ownership interests in 1991. The brand targets teen and adolescent males and females, with 900+ retail locations in the U.S. and Canada and an online store. On March 16, 2010, American Eagle Outfitters opened its first store in the Middle East at Mirdif City Centre in Dubai, United Arab Emirates.

American Eagle Outfitters Customer Complaints and Reviews

Thank your for your interest in helping to improve customer service at American Eagle Outfitters. All reviews and complaints matter. Please share your latest experiences to provide feedback on the American Eagle Outfitters customer service. Write your own customer service complaint or review for American Eagle Outfitters below.

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Latest American Eagle Outfitters Complaints and Reviews


Reviewed by sars: 7.00 out of 10 on 2/25/2018
City/Location Reviewed:
I visited the American Eagle Tsawwassenn Mills store on Saturday, February 24, 2018. The customer service was terrible. First, they lost the clothes that I had carefully picked out. Then, as I went around the store, attempting to find the same items that I had spent 30 minutes picking out, a male customer representative came up to me and rudely said, "Is this where it belongs" in a tone with attitude. I was quite upset and put off by this man and his attitude. I asked him if this is how he typically treats customers and he laughed at me. I left the store without purchasing anything. I had initially planned to spend quite a bit of money there. I am sad because I like the store but I'm really upset about how I was treated.

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Reviewed by shirley: 10.00 out of 10 on 1/1/2018
City/Location Reviewed: nova scotia
To whom it may concern ,love the clothes and customer service is great but recently for Christmas I purchased some socks and gloves and both had holes ..this was noticed when the person open this on Christmas day ..that's why I bought new ..was not happy ..what will you do for me thanks American eagle..

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Reviewed by Peppie: 8.00 out of 10 on 9/3/2013
City/Location Reviewed: Ottawa
Nice neat and clean store and staff are friendly

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Reviewed by Todd: 8.00 out of 10 on 5/22/2013
City/Location Reviewed: Dieppe
Our kids love American Eagle, they carry a great selection of hoodies which I think my kids have all the colours that American Eagle made. We never have had any complaints about the customer service at American Eagle Outfitters, the staff is always been very helpful when we have shopped here.

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Thank you for your interest in American Eagle Outfitters Customer Care. Your Complaints and reviews provide valuable feedback to all Fashion - Apparel businesses to improve the service we as customers are provided.

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