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Canada's Wonderland Complaints

Canada's Wonderland Complaints

It's really no wonder that Canada's Wonderland is Canada's premiere amusement park. It's where families come to spend quality time with each other and their good friends, g-forces. Only Canada's premiere amusement park has Leviathan, a new roller coaster in 2012 that boasts speeds of 125 mph with an 80-degree drop. Canada's premiere amusement park also features such thrilling rides as Vortex, Shockwave, Behemoth and the 301-foot WindSeeker. And for the kids, there’s Planet Snoopy and the new Dinosaurs Alive! Seven acres of Jurassic fun with over 40 life-sized dinos. And if you like water park thrills, Canada's premiere amusement park features Splash Works, a 20-acre water park featuring The Plunge, Super Soaker, the Lazy River and enough thrill rides to leave you and your family closer and prunier than ever. It’s what happens here every day at Canada's premiere amusement park. Canada’s Wonderland. Thrills Connect.

Canada's Wonderland Customer Complaints and Reviews

Thank your for your interest in helping to improve customer service at Canada's Wonderland. All reviews and complaints matter. Please share your latest experiences to provide feedback on the Canada's Wonderland customer service. Write your own customer service complaint or review for Canada's Wonderland below.

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Latest Canada's Wonderland Complaints and Reviews


Reviewed by DJ: 5.25 out of 10 on 8/11/2017
City/Location Reviewed:
You can send an email to CW guest service at guestservices@canadaswonderland.com, that is what I did and I got a response within 3 days.

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Reviewed by t: 1.00 out of 10 on 8/11/2017
City/Location Reviewed:
There is no place online to submit a complaint and even the telephone number on this webpage is blank. No kidding. What a joke!

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Reviewed by T: 1.00 out of 10 on 8/11/2017
City/Location Reviewed:
My husband and I visited your park yesterday. We were very disappointed and felt we wasted our time and money. We spent all of our time waiting in line for rides due to mechanical reasons and in one case, waiting for the ride to reopen. In some cases we waited over 90 minutes and the average was 45 minutes. The staff working there appear to be young, disengaged and didn't care about line hoppers. Staff didn't appear happy and the service was below what should be acceptable for visitors at a theme park. There was never any explanation for the delays. We did not have time to visit other areas of the park or the water park. The only drinks we could find in vending machines were filled with pop, and water, at $4.50/bottle - it would have been cheaper to buy the free refill cup but the selection was poor considering people with health concerns such as diabetes. We spent approximately $230 on the most disappointing day trip I have ever encountered. There are weeded areas in the park near the line ups with weeds taller than me. The infrastructure appears to be old and in need of repair, such as stone pavers lifting up out of the ground, cracked concrete everywhere and overall, just old and in need of repair. We are thoroughly disappointed and felt I didn't get what I paid for. I would like a refund. Please do not try to give me free tickets because I won't return. I will scan you my receipt if you like, but please tell me what you need in order to process my refund. We spent 9 hours at your park, and only rode 4 rides. We also rode the go karts and that was ridiculous because although there are signs everywhere stating "no bumping allowed", people were crashing and deliberately bumping each other. The staff did nothing about it. It meant most of my time on the karts was spent idling while staff pulled karts apart and turned them around. We were looking forward to a day at Canada's Wonderland, and instead it turned out to be a day of regret.

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Reviewed by Tamsin: 1.00 out of 10 on 8/10/2017
City/Location Reviewed: Canada's Wonderland
I'm a 14 year old kid who today went to canadas wonderland with friends and family. I went in one of the gift shops and was going to buy a poster, I went searching for the poster they had on display, none of the posters were organized so we asked the cashier " would you happen to have anymore of this poster" she smiles and says " I'll go look in the back" we say thank you and watch as she walks to the back opens the door doesn't look in nothing and shuts the door without even looking. " would you be able to take the one out of display because workers have done it before with us " she answers " I can't sell you this product". Can't sell us this product that's great service you just lost 8 costumers. We're never coming to Canada's Wonderland again with that kind of service

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Reviewed by Mitch: 1.00 out of 10 on 8/8/2017
City/Location Reviewed: wonderland
The fast passes has ruined this place. save your time and money and do something else. i spent nearly the whole day waiting. waited an hour to get in the parking lot. waited an hour to get in the gate waited minimum an hour at every ride. longest wait of the day was nearly 2 hours for leviathan. if you love waiting in line then this place is for you. i will not return until the fast pass is a thing of the past

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Reviewed by Bas: 5.00 out of 10 on 8/3/2017
City/Location Reviewed: Canada's wonderland
We visited your establishment yesterday and we have to say it's a beautiful park that is a lot of fun for the kids and us. But I need to say that we were very disappointed with the fact that there are no activities is place in case of rain. It rained for two hours and ALL of the attractions were closed. Paying over $300 for my family I was certainly expecting more. We could do nothing but eat and spend more money. We went to get a burger, fish and chips and a "chicken burger" and I have to say that at $42 this was horrible! We didn't finish it. We couldn't enjoy your waterpark because we wanted to go there when it closed at 17.10 hour and when it opened back up (no announcements or anything to your guest) at 19.00 we changed to go in there and found out we couldn't gin in the slides anymore because they closed again! They could have at least stay open a little longer then 30 min. Wasn't even enough time to get dressed with a family of 4. Our kids were deeply disappointed and so where we. And all the staff that were around did not tell us about the waterpark closing so early while they saw us getting ready! Bad service I have to say! The app I downloaded did not help at all either as it didn't function at telling us the rides where closed or open either. Overal after spending over $500 at your park I was expecting a little more service, expertise and knowledge overall. We thought about getting a funnel cake on our way out but changed our mind when we saw the oil where it was fried in. It was black and smoking! Severely unhealthy I'd say! Our kids thought your park was fun but as much as we would like to recommend your park to anyone else I would mention to them to count on disappointment if it rains and to be ready to pay excruciatingly much for everything. Especially the parking and the terrible food. Thank you for your support.

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Reviewed by Aj: 6.75 out of 10 on 7/28/2017
City/Location Reviewed: Canadas Wonderland
The employee at the front of the park store didn't ask for my season pass so I just wanted a return. There was a team Lead there, I saw her name was Tyler, but she said she wasn't trained on returns. Why would they have a team lead if she wasn't trained? I had to wait 20 minutes for s supervisor to come from a different store to do it!! The two associates were nice and calm but I was so angered that their supposed management was useless. One of the associates was guiding the team lead on how to do a return but she just wasn't following. Also there was a sexist song playing called "God made Gorls" that basically said girls were created to flirt with guys. Some of the lyrics is "someone has to make you wash your car" etc. Does wonderland really think of females this way?

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Reviewed by JNk: 6.25 out of 10 on 7/24/2017
City/Location Reviewed: Woodbridge
Fast Lane Plus RIPP OFF. I have been purchasing family season passes almost every year since the park opened. In June 2017, 2 staff members at separate booths sold me on Fast Lane passes for my family, and assured me that they where for the whole season. Almost $200 later, I find out that the passes only covered one day, plus there are no rides that my 6 year old can use it on. Guest services said there is no such season pass, and transferred me to management voice mail. To date, no one has returned my call. I called customer service and Shane also said that there is no such season pass. Shane later changed his mind and said that there is a Season Fast Lane pass, but said that I would not be able to get one. He offered no solution and said that there was no supervisor available to talk to. I messages customer service on their website and to date have had no response.

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Reviewed by Denise Gagne: 5.75 out of 10 on 7/21/2017
City/Location Reviewed: Vaughn
Had a frightening experience at the wave pool with my two kids after being conformed by two people. When I officially ccmplained, I watched security arrive 20 mins later and have a laugh with the man and woman who tried to intimidate me over a beach chair. They claimed there was no witnesses to their aggression. After that, security simply walked away from me without saying a word. Today left me feeling humiliated and victimized. I will be sharing this experience on FB and with anyone that will listen. I will never come back.

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Reviewed by Juliarant: 1.00 out of 10 on 7/16/2017
City/Location Reviewed: Vaughan
The worst customer service. The most uncaring people I have ever seen!!! Wonderland service used to be amazing. If you guys close your rides and customer bought tickets but was unable to use them because they were asked to leave the park - there should be an option to come on another day!!! Absolutely disgusting!

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Reviewed by Cyber Monday: 1.00 out of 10 on 7/5/2017
City/Location Reviewed: Correction re-post
Very poor customer service, my daughter and I went to Canada Wonderland on July 3rd, 2017! I had brought this cyber Monday sale in November 2016 which I thought was a season pass since I paid about $73 for each tickets. The offer said it came with a fast lane pass as well but when I went to redeem the tickets for my daughter and I learnt that I spent over $73 for a one day visit which I purchased many months ago. I ask for several so call manager to help me and they wanted me to pay at first over $130 plus tax more, then over $100 plus tax, and finally they changed me almost $18, but didn't want to give me any fast lane pass. I told the manager I'm a single mother and I don't even go on rides and I was just there to take my daughter so I didn't need to get 2 fast lane passes, but only one for my daughter. They didn't give us any fast lane pass. I told the managers I would have even paid for one at discount and still they did nothing. Wonderland had horrible management staffing. They had us waiting for over 2 hours before doing anything for us... at one time they were in a room peeking out at the window at my daughter and I and I believe they were passing judgement because we were black. However I showed them that I spent almost $300 with wonderland in that same one transaction in November buying meal deal, fun funpix, and refill drinks, and they could not careless! To top it off, I get home and the Funpix that were to be there to download was not there! So that's another way they are showing poor service. I will try to get my complaint to a GE! I think they have to do better, I also agree with the other person on here who said $22 for parking after how expensive it is to go and eat there is far too ridiculous!

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Reviewed by CyberMonday: 1.00 out of 10 on 7/5/2017
City/Location Reviewed: Vaughan Ontario
Very poor customer service, my daughter and I went to Canada Wonderland on July 3rd, 2017! I had brought this cyber Monday sale in November 2016 which I thought was a season pass since I paid about $73 for each tickets. The offer said it came with a fast lane pass as well but when I went to redeem the tickets formy daughter and I learnt that I spent over $73 for a one day visit which I purchased many months ago. I ask for several so call manager to help me and they wanted me to pay at first over $130 plus tax more, then over $100 plus tax, and finally they changed me almost $18, but didn't want t give me any fast lane pass. I told the manager I'm a single mother and I don't even go on rides and I was just there to take my daughter so I didn't need to get 2 fast lane passes, but only one for my daughter. They didn't give us any fast lane pass. I told the managers I would have even paid for one at discount and still they did nothing. Wonderland had horrible management staffing. The had us waiting fir over 2 hours before doing anything for us... at one time the were in a room peeking out at the window at my daughter and I and I believe they were passing judgement because we were black. However I showed them that I spent almost $300 with wonderland in that same one transaction in November buying meal deal, fun funpix, and refill drinks, and they could not careless! To top it off, I get home and the Funpix that were to be there to download was not there! So that's another way they are showing poor service. I will try to get my complaint to a GE! I think they have to do better, I also agree with the other person on here who said $22 for parking after how expensive it is to go and eat there is far too ridiculous!

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Reviewed by mark: 1.00 out of 10 on 6/30/2017
City/Location Reviewed:
Overpriced, and $22 for parking is a crime. Wish no one would go, all they want is your money. They deserve to go out of business.

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Reviewed by Ramin: 1.00 out of 10 on 6/18/2017
City/Location Reviewed: Toronto
I actually did not go into the wonderland. I was going to pick up my children, and by mistake I drove into the entrance lanes, and I found myself trapped, as the only way was to go in and pay $ 24 entrance fee. When I refered to the attendants working at the entrance gates, none of them could help me (and the three other drivers who had the same problem as mine.) When I eventually asked to talk to the supervisor, I had to talk to this young lady, called Cece, who would not accept to refer me to a higher authority, nor would she suggest a solution. She kept repeating "you have to pay the fee, or turn and go back in the opposite direction (illegally), at your own discretion". As a matter of fact, my surprise was greater than my disappointment at the level of irresponsibility and senselessness towards customers concerns and problems. Above all, I was more than disappointed with the lack of efficient measure regarding the frequent visitors who might take the wrong path. I am certain that many visitors have the same problem on a daily basis (three other drivers had the same problem, only in 10 minutes). Finally, I demand that this problem be dealt with, so this issue can be dealt with efficiently for the well being of visitors.

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Reviewed by Julie: 5.00 out of 10 on 6/10/2017
City/Location Reviewed:
Today was just terrible. I purchased "preferred parking" and was told to go into ANY location. Upon arrival, parking half empty, attendant tells me it is "full" and will not let me or the other vehicle in, meanwhile cars were leaving as this was going on. I was told it is "company policy" and the person who sold the ticket did not know it is full (IT IS ACTUALLY HALF EMPTY!!!!) I asked for a manager, a team leader showed up(15 minutes later) telling me the same thing for the next 10 minutes, then I was really frustrated asked for higher manager, which he came(after 20 minutes) and instantly let us in. other than high prices, terrible food, and long lines, we wanted funnel cake, so we waited in line, which took 20 minutes, then we were told we had to wait in ANOTHER LINE FOR PICK UP, at first I didn't mind, none of us did. Then half an hour later, I asked for the manager, I noticed only 2 people working, one taking orders and one making the orders, few in the back doing absolutely nothing. I do not know who came up with the idea of waiting two lines for funnel cake, but it is a terrible idea. . As I was asking for management children began using foul language towards me, and were saying "YOU WANT TO FIGHT, COME FIGHT ME, COME ON" harassing me, keep in mind I have my one year old son with me. THAT is when management came, not because I asked for one.So what I have noticed is absolutely no communication between staff members, untrained staff, greedy company that will make everything very expensive, and also not enough security to control all the children running around without their parents, management doesn't really care. My family and I will NOT be purchasing season passes until we see improvements, it is a wonderful place, not living up to its fullest potential. Some employees were wonderful, others were over worked, others did not care which can be quite dangerous.

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Reviewed by Stamatina: 5.50 out of 10 on 4/29/2017
City/Location Reviewed: Brampton
I had attended the sneak peak opener for the seasons pass holders excited to be taking my family and it ended up being the most disasterous day on account of an employees lack of training and common sense. I had purchased the drink seasons pass that include a refillable cup you must take in order to enjoy the unlimited drinks for the season. I had gone to a drink station and the girl scanned my card to confirm my pass but then told me that thier drink station was closed and to go elsewhere. She did not give me the cup. When I arrived to the next station the kid scanned my card again and said it was invalid. I told him that another station had scanned my card but did not give me the cup and sent me there instead. He said I would have to go back to the previous station and settle it out because he could not do anything. I asked if he could call me a supervisor incase I had a hard time when I got there. He tried to call numerous times for someone to come and accompany me and nothing. Finally I left and flagged down a supervisor to help me. He came to the first origional station and spoke to the team lead to sort the mishap. One hour and 20 minutes later!!! No joke I had just about had it. The team lead did her best to sort out because this was the most rediculous thing to sort out with customer service involving my drinkpass cancelled and reinstated that took forever. Then the card was still invalid, why this girl couldnt just call a supervisor to help her out was rediculous, instead she chose to fluster herself and do something she obviously had no idea to do. In addition the girl who screwed this all up in the first place was so distraught at her blunder she would not stop coming out to apologize, at first it was okay and I told her so but after this was dragging on for quite a while her apologies were cover ups for the massive undergoing this took. When I told her finally to stop wasting my time coming out to apologize and just fix the problem she co

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Reviewed by Bill Kallinis: 1.00 out of 10 on 10/22/2016
City/Location Reviewed: Keswick
I will start by saying we had great time at the park today except for only one thing.I stopped at Coasters to get a bite to eat. I ordered a cheeseburger combo and my wife ordered onion rings and a drink. When I got the burger the bun on the burger was so stale and cold like it just came out of the freezer and the onion rings were cold as well. I took them back and was told that those were the only buns they had. She did however take my onion rings which i thought she would replace with a new hot batch but after waiting a few minutes I was presented with the same onion rings I was given originally only they were put back in the deep fryer and given back to me saturated in oil and burnt. I was with my wife and kids so i just threw the burger and onion rings in the garbage and left cause I didn't feel like yelling at a child you have running the place. I really think there should be an experienced food manager in every restaurant in the park cause Coasters was being run by kids that have no sense of customer service or how to cook and present food. Considering how expensive the food is , it should at least be served fresh and hot. I would never go back there or to any other restaurant in the park being run by kids. Very frustrating experience that left me angry and wanting to leave the park and never return !

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Reviewed by Cam: 7.75 out of 10 on 9/24/2016
City/Location Reviewed: Toronto
Customer service: Canada's wonderland On 8/29/16 I decided to enjoy a day at wonderland with my kids. I was not to familiar on rates on entry, so at the ticket sales gates I had lots of questions, but the rep simplified things by letting my know that there was a special that day, that if I purchased a season pass it would be valid the remaining of the 2016 season and through 2017. I was so excited about the offer that I purchased 3, and decided to get another one for my husband because he was not with us that day. The rep (Gordon Levitsky) told me that all my husband had to do was have the receipt to take his photo when we came back. So today (9/24/16) we decided to surprise our kids on a day at wonderland with the both of us. Upon arrival, we had to go to the season pass office to take my husband picture, we did that and proceeded to the gates to enter. At the gates our cards were scanned and the rep let me know very abruptly that our cards were only valid 2017. I told him that was not the case, and that I was advised from one of the ticket sales agent when purchasing that it was valid straight till 2017. I asked to speak to a manager, and that was no help, he told me that I needed to speak to guest services. At guest services I was advised that I could not enter the park, and that my husband card had a one time entry for 2016. At this point we had our children (ages 7 and 3) who were getting restless due to the length of time trying to get this issue resolved. At the end of it all guest services did not give any resolution to the situation. During my conversation with guest services we confirmed the employee that advised me of the option of purchasing the season pass for the remaining of 2016 until 2017. Guest services manager (Jamie Forbes) advised that maybe the employee did not know of the promotion or how it works. At the end of the day, that has nothing to do with me as a customer. It is your duty as a manager/company to ensure that all employe

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Reviewed by Darrell Ryan: 2.00 out of 10 on 8/13/2016
City/Location Reviewed: canadas wonderland
Came all the way from NFLD to take my kids to this wonderful park. Spent$406 just for us to get here from Toronto and to enter only to get on one ride then we had bad thunder showers with no where to go and everything was closed, couldnt get a drink no food and then having to explain to your kids that we might not get to do anything else here and we are heading home tomorrow. Maybe they should shut the park down due to expecting thunderstorms instead taking our hard earned money and not getting to do anything. What a rip off.Ill be going to flordia instead of this stinky shithole once I work my ass off to make up for what I wasted here today. Thanks for spoiling our trip.

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Reviewed by Teresa: 1.00 out of 10 on 6/29/2016
City/Location Reviewed: vaughan
Hi, I planned a birthday party at Wonderland on June 18th, for my daughters 11th birthday, she was finally able to enjoy the adult rides for the first time, unfortunately, her last ride at 9pm although the park closes at 10pm, she wanted to try the mountain roller coaster, I believe it was called the Guardian, she waited in line for an hour and then when she was on the ride, they were all stuck at the top of the roller coaster, when I started to ask questions, I was told they do not know what is wrong, and they are waiting for mechanical technician. I requested to get them off the ride, these were 11 year olds under my care, stuck at the top of the ride, and it was discounted that they had to stay there and wait until they figured out the problem. It wasn't until I requested to speak to a manager that I was escorted to the back entrance where there were to get off, over half an hour later and after they were able to get off the ride, they were offered another round??? WHY would I send my child and her friends when they were first and foremost terrified, stuck on the top of the mountain and without any care how to handle the situation by the attendants? I cannot believe the reaction being responsible for the lives of other people without any care?

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