Canadian Automobile Association Complaints
|The Canadian Automobile Association (CAA) is one of the largest consumer-based organizations in Canada. We help provide freedom and peace of mind to over 5.6 million Members through 9 automobile Clubs and over 140 offices located across the country.
CAA provides access to an impressive and ever-expanding range of innovative and reliable services that allow you to travel with confidence — wherever life happens to take you — from your own backyard to just about anywhere your heart desires.
Your CAA Club offers exceptional Emergency Roadside Service, complete Automotive and Travel Services, Member Savings and comprehensive Insurance Services. We’re here for you while advocating on behalf of Canada’s travelling public.
Canadian Automobile Association Customer Complaints and Reviews
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Latest Canadian Automobile Association Complaints and Reviews
Reviewed by Not that anyone care: 7.75 out of 10 on 5/5/2015
City/Location Reviewed: Newmarket
I was traveling to the States and had an accident and hit a potholes that send my tires to damage beyond repair. I could not find the right tire size for my car and I had to have them ordered. They quickest delivery would be the following day. I had to check into a Hotel until the repair is complete. When I submitted a claim for trip interruption which is covered under my membership coverage, The claim was denied without acceptable reason. When I phoned, the person I talked to seemed to have already made her mind to decline the claim. She mentioned that it is covered only under specific type of membership. When I e-mailed a copy of the brochure that shows that this service is covered by all the types of membership. She obviously does not know enough about the service CAA offers to customers !!!. She asked for a copy and when I did, she replied that the interruption has to be due to an accident. I don't think she even understand the definition of Accident. When I argued with that, she said I have to have a police report. Worth noting, I have submitted with my claim pictures and even video from my dash Cam, in addition to a record of the service call I placed in order to get a road assistance. I also submitted a copy of the hotel stay. Nothing seemed to convince her. As I said, she was prepared to decline the claim. You think you pay for specific service until you request it. What a scam and phony service. I am throwing money in the toilet by paying for a CAA membership for all those years.
Reviewed by Belle: 2.50 out of 10 on 2/28/2015
City/Location Reviewed: Toronto
Called roadside assistance a few years ago when my car stalled in an intersection. Waited four hours, was quoted 45 minutes. Today, I need a battery boost or battery and called at noon. It is now 8 pm. Was told to expect battery assist by 2:30. No go. Called back and was told it would be another 2 hours. It has now been several hours more. I am throwing money in the toilet by paying for a CAA membership. If anyone shows up, it will be at 3 am.
Reviewed by Sara: 1.00 out of 10 on 2/18/2015
City/Location Reviewed: Mississauga
I called CAA on Feb 17 th at 5:30pm when my battery died. I waited on the phone for 45 mins for someone to take the call. I had my two young kids in the car with me and no where in sight to go to get warm. Asked them to put me on a priority list. For 2 hours i waited and no one showed. I was sitting in the back seat with my kids for 2 hours in Winter at -35 windshiled. A man pulling out of the parking lot saw me and the kids and asked if we needed help. I called CAA to cancel the service as i was thinking some other poor soul could be put up in the priority list and had to wait 45 mins to get a person on the phone to tell them that i wanted to cancel the service!!!!!!
I called the next day at 10am to ask them to come and change my battery....was on hold for 55 mins (have work collegues who can attest to that)!! They said someone will be there by 2pm!!!!!!!! A 4 hour wait!!! At 1:00 pm i called to say i have an important business meeting that i need to attend when are they coming (again 55 min wait to get to a person!!). They said "i can't find your request in our system! ARe you kidding ME!!!!!!! They said they will call the car to see where they are at!!!!! IT's 2:18pm now and no call to let me know where they are!!! This is an F'n JOKE!!! I have CAA Plus and this is the service i pay for!!!! I've paid for 2 years and never used them! The one time i do need them they do this!!!! I'm cancelling my CAA membership as they are beyond ----- anything horrid!!!
Reviewed by MARKUS: 7.75 out of 10 on 5/29/2014
City/Location Reviewed: Hanover, On
My pickup truck and 10 foot enclosed trailer all heavily loaded with recent acquisitions (I am an antique dealer/picker) broke down just west of Orangeville, On. in the evening. I was 2.5 hours from home and had not renewed my CAA for 4 years after 12 years as a member. I kept the card with me to remind myself to renew but procrastinated for years. duh! After the CAA rep had several discussions with higher ups, I was granted immediate membership and my complete tow that night, including getting myself, my truck and my trailer home, was included by a very competent and friendly operator named Joe out of Dundalk, On.
I will be a CAA member for life now. The bill would have cost me over $800. Thank you to all at CAA who helped me that night.
Reviewed by Nicole: 6.25 out of 10 on 2/15/2014
City/Location Reviewed: hamilton
I called in the morning to have my car towed to a tire shop since my tire had been slashed and also, the spare was unusable. Firstly, the employee I spoke to on the phone was very nice. Although, the tow truck did arrive later than I was told and they did not give me the call 5 minutes ahead to let me know that they were on their way. They called me AFTER they left because they said, they could not get my small car on the flat bed, saying that they would send another and I would need to help push the car out. Then about half an hour later, they sent a small truck, NOT a tow truck and asked me where my spare was so they could change it. I told them so many times, I did not have a tire to change it to, which is why I needed it towed to the shop! So, about another half hour later, another flat bed truck arrives and the driver just had a horrible attitude. I have no idea where that even came from, but he was very rude to me for no reason, saying that there's no point in towing it and that I should just walk to the shop and get a tire and change it at home. I really didn't need his opinion, I already verified all this on the phone with multiple employees. And then, when I would ask him simple questions about if I could give him my keys to give to the mechanic, he would roll his eyes and answer rudely. Clearly, he just didn't want to do his job. Well, sorry, I inconvenienced you, but I do have a membership, so I am entitled to get my car towed.
Reviewed by Barbara Seagram: 9.25 out of 10 on 7/2/2013
City/Location Reviewed: Toronto ON
I had a flat tire yesterday and called CAA. They said that help would arrive in 45 mins. They then called to say that help would arrive in 25 mins. Help actually arrived 20 mins after I called in. The man found a nail in the tire, removed it, inflated the tire and then put in a big piece of special fabric to plug the hole. The whole thing was an amazing process. No need to use the spare tire or be inconvenienced in any way. His number was A93X and his name was Brian and he was fantastic.
I always have good experiences with CAA but this was fabulous.
Reviewed by Jim: 8.00 out of 10 on 4/17/2013
City/Location Reviewed: Ottawa
SIR: Before leaving for Florida in February, I asked for and got the CAA’s TripTik. After a few hours on the road I discovered to my horror that it was not the TripTik with which I had become familiar and did not provide the information that I needed and was expecting. After a couple of days, I realized that it was totally useless.
This was a great disappointment and I wish now that I had kept my TripTik from earlier years.
I would like to know what possessed you to knowingly downgrade the TripTik to the point where it is a complete waste of the paper it is printed on?
Will you bring back the older version next year?
Jim MacNeill CAA# 620 290 0958801 007. Member since 1988.
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