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Canadian Automobile Association Complaints

Canadian Automobile Association Complaints

The Canadian Automobile Association (CAA) is one of the largest consumer-based organizations in Canada. We help provide freedom and peace of mind to over 5.6 million Members through 9 automobile Clubs and over 140 offices located across the country. CAA provides access to an impressive and ever-expanding range of innovative and reliable services that allow you to travel with confidence — wherever life happens to take you — from your own backyard to just about anywhere your heart desires. Your CAA Club offers exceptional Emergency Roadside Service, complete Automotive and Travel Services, Member Savings and comprehensive Insurance Services. We’re here for you while advocating on behalf of Canada’s travelling public.

Canadian Automobile Association Customer Complaints and Reviews

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Latest Canadian Automobile Association Complaints and Reviews

Reviewed by MARKUS: 7.75 out of 10 on 5/29/2014
City/Location Reviewed: Hanover, On
My pickup truck and 10 foot enclosed trailer all heavily loaded with recent acquisitions (I am an antique dealer/picker) broke down just west of Orangeville, On. in the evening. I was 2.5 hours from home and had not renewed my CAA for 4 years after 12 years as a member. I kept the card with me to remind myself to renew but procrastinated for years. duh! After the CAA rep had several discussions with higher ups, I was granted immediate membership and my complete tow that night, including getting myself, my truck and my trailer home, was included by a very competent and friendly operator named Joe out of Dundalk, On. I will be a CAA member for life now. The bill would have cost me over $800. Thank you to all at CAA who helped me that night.

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Reviewed by Nicole: 6.25 out of 10 on 2/15/2014
City/Location Reviewed: hamilton
I called in the morning to have my car towed to a tire shop since my tire had been slashed and also, the spare was unusable. Firstly, the employee I spoke to on the phone was very nice. Although, the tow truck did arrive later than I was told and they did not give me the call 5 minutes ahead to let me know that they were on their way. They called me AFTER they left because they said, they could not get my small car on the flat bed, saying that they would send another and I would need to help push the car out. Then about half an hour later, they sent a small truck, NOT a tow truck and asked me where my spare was so they could change it. I told them so many times, I did not have a tire to change it to, which is why I needed it towed to the shop! So, about another half hour later, another flat bed truck arrives and the driver just had a horrible attitude. I have no idea where that even came from, but he was very rude to me for no reason, saying that there's no point in towing it and that I should just walk to the shop and get a tire and change it at home. I really didn't need his opinion, I already verified all this on the phone with multiple employees. And then, when I would ask him simple questions about if I could give him my keys to give to the mechanic, he would roll his eyes and answer rudely. Clearly, he just didn't want to do his job. Well, sorry, I inconvenienced you, but I do have a membership, so I am entitled to get my car towed.

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Reviewed by Barbara Seagram: 9.25 out of 10 on 7/2/2013
City/Location Reviewed: Toronto ON
I had a flat tire yesterday and called CAA. They said that help would arrive in 45 mins. They then called to say that help would arrive in 25 mins. Help actually arrived 20 mins after I called in. The man found a nail in the tire, removed it, inflated the tire and then put in a big piece of special fabric to plug the hole. The whole thing was an amazing process. No need to use the spare tire or be inconvenienced in any way. His number was A93X and his name was Brian and he was fantastic. I always have good experiences with CAA but this was fabulous.

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Reviewed by Jim: 8.00 out of 10 on 4/17/2013
City/Location Reviewed: Ottawa
SIR: Before leaving for Florida in February, I asked for and got the CAA’s TripTik. After a few hours on the road I discovered to my horror that it was not the TripTik with which I had become familiar and did not provide the information that I needed and was expecting. After a couple of days, I realized that it was totally useless. This was a great disappointment and I wish now that I had kept my TripTik from earlier years. I would like to know what possessed you to knowingly downgrade the TripTik to the point where it is a complete waste of the paper it is printed on? Will you bring back the older version next year? Jim MacNeill CAA# 620 290 0958801 007. Member since 1988.

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